Exceptional Customer Service Jobs in New York City, NY

1,426,603 open positions · Updated daily

Looking for Exceptional Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the New York City, NY area.

Business Analyst - Data and AI Programs

Company: Meta

Location: New York, NY

Posted Aug 12, 2025

Cross-Functional Collaboration - Effectively communicate analyses, complex data concepts, and recommendations to technical and non-technical stakeholders across…

Customer Support Associate

Company: ABS Incorporated

Location: National City, CA

Posted Aug 12, 2025

Process all sales orders for business owners and follow through until the installation of their new service has arrived.

Special Educator (Birth - Grade 2)

Company: Bloomer Health

Location: New York, NY

Posted Aug 11, 2025

Therapists can create their own schedule and workload based on personal availability and preferences, and, be a part of a care team that will include the family…

Investigative Analyst

Company: New York County District Attorney's Office

Location: New York, NY

Posted Aug 11, 2025

Level 1 – bachelor’s degree from an accredited college and one (1) year of experience either as a paralegal in the criminal justice field or equivalent.

Event Security Guard (Temporary)

Company: The PPL Events

Location: New York, NY

Posted Aug 12, 2025

Must own a *full black suit* (jacket, dress shirt, tie, pants, dress shoes). Strong customer service skills, especially in high-profile environments.

Product Manager - Flooring Wholesaler

Company: Confidential

Location: New York, NY

Posted Aug 11, 2025

Sample Manufacturing: Work with Sample leadership and manufacturing to get new products and marketed programs to market in a timely fashion as well as manage…

Security Officer

Company: M Social Times Square Hotel

Location: New York, NY

Posted Aug 12, 2025

Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards. High School diploma or equivalent and/or experience in a…

Laborer - Laborer - AMA Group

Company: Legence

Location: New York, NY

Posted Aug 12, 2025

Prior experience on construction sites preferred, but not required. Install temporary protective coverings on floors, walls, and other finished surfaces to…

Laborer - Laborer - AMA Group

Company: AMA Group

Location: New York, NY

Posted Aug 12, 2025

Prior experience on construction sites preferred, but not required. Install temporary protective coverings on floors, walls, and other finished surfaces to…

AI Product Engineer

Company: Ramp Financial

Location: New York, NY

Posted Aug 11, 2025

Fluency with modern LLM platforms and AI-assisted engineering tools (e.g., Cursor, Claude Code), with a bias toward rapid experimentation and a working…

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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