Exceptional Customer Service Jobs in Other US Location

1,423,778 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

Senior Product Analyst - FinCrime Platform

Company: WISE

Location: Other US Location

Posted Mar 01, 2025

Wise is seeking a Senior Product Analyst for its FinCrime Platform. The role involves driving analytics efforts in the Financial Crime Platform product team, collaborating with product managers, engineers, and other data analysts to bring insights into real change for customers. The mission is to combat financial crime while enabling a smooth customer onboarding experience. The role requires strong quantitative skills, extensive experience with SQL, and the ability to structure business problems independently. The company offers a hybrid working model, 25 days of paid annual holiday, and the opportunity to work with a diverse and inclusive team.

Development Underwriter

Company: Simply Business

Location: Other US Location

Posted Mar 01, 2025

Simply Business is seeking a Development Underwriter with an Underwriting background to support their new MGA brand, Nupro, which aims to disrupt the small business insurance market. The role involves managing pipelines of new brokers, underwriting on a portfolio and individual case basis, and delivering rapid growth through broker partners. The ideal candidate will be a dynamic, confident, and responsible individual with a growth mindset. Simply Business offers a great work-life balance, competitive salary, and various benefits including flexible parental leave, life event leave, and a comprehensive health plan.

Senior Professional Services Consultant

Company: Cloudflare

Location: Other US Location

Posted Mar 01, 2025

The role of a Professional Services Consultant for Application Security and Performance at Cloudflare involves providing advisory and hands-on keyboard implementation and migration services for enterprise customers. The consultant is expected to be an expert in Layer 7 products like DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL, and Page Shield. They are responsible for the technical execution of solutions and guidance to customers to maximize their Cloudflare investment. The role requires 5+ years of experience in a customer-facing position, deep understanding of Internet and Security technologies, and working experience with infrastructure as code tools like Terraform. Fluency in Mandarin is highly desirable.

Senior Frontend Engineer

Company: Simply Business

Location: Other US Location

Posted Mar 01, 2025

Simply Business is seeking a Senior Frontend Engineer to join their Front End Tooling team. The role involves developing products using best practices, working collaboratively with cross-functional teams, championing Agile processes, and mentoring junior members. The ideal candidate should have expertise in HTML, CSS, modern JavaScript, React, and TypeScript, along with strong interpersonal skills and the ability to communicate technical concepts to non-technical team members. Simply Business offers a great work-life balance, competitive salary, and a range of benefits including flexible parental leave, life event leave, private medical insurance, and a pension scheme. The company is committed to maintaining an inclusive and supportive environment.

Senior Engineering Manager, Micros Foundations

Company: Atlassian

Location: Other US Location

Posted Mar 01, 2025

Atlassian is seeking a Senior Engineering Manager to lead a team of Backend Software Engineers. The role involves guiding technical decisions, prioritizing work, and providing career growth opportunities. The manager will work closely with architecture and product management teams to build secure, reliable, and compliant systems. Key responsibilities include driving cultural change, managing large projects, and partnering across engineering teams. The ideal candidate should have a track record of leading high-performing teams, experience in agile methodologies, and proficiency in cloud services and containerized workloads.

People Operations Advisor

Company: BlackLine

Location: Other US Location

Posted Mar 01, 2025

BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The company is committed to modernizing the finance and accounting function, delivering innovative solutions, and empowering accounting and finance leaders worldwide. The People Operations Adviser role involves supporting day-to-day HR operations, managing HR inbox, maintaining HR records, delivering new hire orientation, and providing payroll and general HR support. The ideal candidate should have 35 years of experience in HR operations, employment laws, and employee data management, with proficiency in Microsoft Office Suite and HRIS systems like Workday or SuccessFactors. BlackLine fosters a culture of adventure, innovation, kindness, openness, and acceptance, offering professional development seminars and inclusive affinity groups.

Senior Software Engineer (Scala/Java)

Company: HERE Technologies

Location: Other US Location

Posted Mar 01, 2025

HERE Technologies is seeking an experienced backend engineer with strong Java or Scala skills to join the Map Processing Pipelines team. The role involves developing tools for processing map data, improving automation and efficiency, and working on solutions for private maps. The ideal candidate should have experience with REST based web service technologies, CICD tools, issue tracking tools, Linux/Unix, and have a strong quality mindset. Bonus points for applied SQL skills, AWS skills, geospatial data skills, Python skills, and Kibana/ES. The company offers work on high-scale services, innovative technologies, a truly international team, flexible working hours, medical cover, competitive salary, and more. The role is eligible for the Creative Tax Incentive scheme in Poland or KUP Autorskie Koszty Uzyskania Przychodu, and B2B contracts are possible.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages