Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

Director of Sales - Mid Market, APAC

Company: SafetyCulture

Location: Other US Location

Posted Jan 27, 2025

SafetyCulture is seeking a Director of Sales Mid Market APAC to drive growth and strategy in the APAC midmarket sector. The role involves leading high-performing sales teams, focusing on new business generation, account expansion, and optimizing market opportunities. The ideal candidate is a proven people leader, analytical and strategic, sales-driven, collaborative, and adaptable. They will develop and execute a tailored go-to-market strategy, manage a high-performing team, oversee new business and expansion efforts, build strategic client relationships, and collaborate cross-functionally. The role requires extensive sales leadership experience, sales expertise, data-driven decision-making skills, cross-functional collaboration, and an entrepreneurial mindset. SafetyCulture offers equity with high growth potential, flexible working arrangements, professional development opportunities, and a positive work culture.

Manager, Data Quality

Company: Numeris

Location: Other US Location

Posted Jan 27, 2025

Numeris, a reputable Canadian source for broadcast measurement and consumer behavior data, is seeking a Manager of Data Quality. This role involves leading strategic initiatives within the Data Transformation team, ensuring data quality, and enhancing the agility and scalability of data transformation processes. The ideal candidate will have an undergraduate degree in Computer Science, Data Science, Engineering, or a related field, along with 12 years of experience in people management within data transformation, data quality, or data engineering. Key responsibilities include leading key Data Transformation initiatives, equipping teams with necessary tools, resources, and support, and overseeing the design, implementation, and optimization of ETL processes, data pipelines, and automation tools. The role also involves collaborating with cross-functional teams, acting as a subject matter expert in Data Transformation, and championing continuous improvement. Numeris offers a competitive salary, benefits package, flexible work location, education reimbursement, and a culture focused on diversity, equity, inclusion, and belonging.

Solution Engineer

Company: Onit

Location: Other US Location

Posted Jan 27, 2025

Onit is seeking skilled engineers for a fast-paced role involving technical implementation, customer interaction, and problem-solving. The ideal candidate should have relational database experience, basic proficiency in SQL and a programming language, and excellent communication skills. Additional desired skills include experience with integrations, business process automation tools, and Liquid templating language. A Bachelor's degree in computer science, MIS, or a related field is preferred.

Onboarding Specialist

Company: DearDoc

Location: Other US Location

Posted Jan 27, 2025

DearDoc is a technology and marketing platform for top doctors, offering a suite of tools to run practices efficiently. The company, recognized as a Great Place to Work in 2022 and 2023, is seeking an Onboarding Specialist to guide new customers through the onboarding process, provide training, and ensure their success. The role offers potential for fast-track promotion to CSM in 6-9 months. Benefits include unlimited PTO, 11 paid holidays, an annual week off for holidays, and health insurance. Essential functions include customer onboarding, training, technical assistance, customer success handoff, process improvement, relationship building, performance tracking, and cross-functional collaboration. The ideal candidate has 0-3 years of experience in customer onboarding, customer success, account management, sales, or a related role, preferably in SaaS or healthcare technology. They should be comfortable with technology, have excellent communication skills, a strong customer focus, problem-solving skills, and be a team player. DearDoc is an Equal Employment Opportunity and Affirmative Action employer.

Digital Content Specialist Lead

Company: Superside

Location: Other US Location

Posted Jan 27, 2025

Superside is offering an exciting opportunity for a seasoned Digital Content Specialist to lead multiple customer accounts, using AI tools to enhance content quality and efficiency. The role involves transforming briefs into polished, on-brand content at high speed while continuously refining AI skills. The ideal candidate should have 8+ years of experience, excellent English proficiency, and a strong portfolio. Familiarity with AI-driven content tools and understanding of SEO principles are essential. Superside, a leading Creative-as-a-Service company, offers a global community, flexible working hours, and a high-energy environment. The company is committed to diversity, equity, and inclusion.

Customer Success Manager

Company: DearDoc

Location: Other US Location

Posted Jan 27, 2025

DearDoc is a remote company based in Guadalajara, Mexico, offering a suite of technology and marketing tools to top doctors. They aim to help practices run smoothly and grow with new patients. The company culture is startup-like, with autonomy, innovation, and a fun, fast-paced environment. They are seeking a sales or revenue-driven professional with 12+ years of experience, strong product knowledge, and excellent customer empathy. The role involves managing revenue, product adoption, and customer advocacy. Benefits include unlimited PTO, health insurance, and a competitive salary.

Chargebacks Analyst I

Company: dLocal

Location: Other US Location

Posted Jan 27, 2025

dLocal is seeking a Chargebacks Analyst in Mexico, Uruguay, Argentina, or Brazil to join their Payments and Fraud team. The ideal candidate will process and dispute credit card chargebacks, analyze information, and communicate with external partners. The role requires a Bachelor's degree, 3+ years of administrative experience, fluency in English and Spanish, strong Excel skills, and excellent analytical skills.

Manager of Customer Success

Company: DearDoc

Location: Other US Location

Posted Jan 27, 2025

DearDoc is a technology and marketing platform for top doctors, aiming to help them run their practices more efficiently. The company has been recognized as a great place to work in 2022 and 2023. DearDoc is a passionate and hardworking team dedicated to serving over 4500 practices, continuously innovating in the healthcare space. They offer a fun, fast-paced culture with autonomy and innovation, along with competitive benefits and a salary range of 600k MXN (OTE 790k MXN) per year. The Customer Success Manager role involves managing a team, hiring and training staff, driving key performance metrics, and partnering with the sales organization. The ideal candidate should have at least 3 years of revenue-driven customer success experience, strong communication skills, and a proven track record in identifying customer needs and implementing long-term software solutions.

Editorial Asisstant

Company: Dazn

Location: Other US Location

Posted Jan 27, 2025

DAZN, a leading global OTT sports service, is hiring a Content Editor for its Customer Services Help Centre team. The role involves editing, refining, and maintaining high-quality content for the company's online help center. Key responsibilities include building, reviewing, and editing help center articles, ensuring content is accurate, user-friendly, and aligned with brand guidelines. The ideal candidate should have a degree in communications, English, Journalism, Technical Writing, or a related field, with 1+ years of experience in content management or technical writing. Strong writing, editing, and proofreading skills are required, along with familiarity with content management systems and SEO principles.

Senior NLP Engineer

Company: Social Discovery Group

Location: Other US Location

Posted Jan 27, 2025

Social Discovery Group (SDG) is a leading social discovery company with 60+ brands and 500 million users. They aim to combat loneliness and isolation through AI-driven communication platforms, dating services, and video streaming. SDG invests in global IT startups and has a diverse team of 1200 professionals working remotely from various locations. They recently achieved Great Place to Work US Certification, emphasizing trust, pride, and camaraderie. SDG is hiring a Senior NLP Engineer to conduct experiments with LLMs, develop evaluation methodologies, optimize models for inference, and collaborate with cross-functional teams. The role requires proficiency in Python, ML/DL principles, NLP, and familiarity with ML frameworks. SDG offers remote work, vacation, wellness days, bonuses, professional training, health benefits, and an internal gamified gratitude system.

Junior Accountant

Company: DearDoc

Location: Other US Location

Posted Jan 27, 2025

DearDoc is a global, fun-loving team of 4500+ practices, providing top doctors with technology and marketing tools for efficient practice management. They are seeking a dedicated Junior Accountant to support financial processes, analyze data, and maintain accurate records. The role offers a monthly salary of MXN $18500, unlimited PTO, 11 paid holidays, an annual holiday week, and fully covered medical insurance. The ideal candidate will have a finance or accounting degree, be goal-oriented, highly organized, and have strong English skills.

Technical Support Specialist, Tier 1

Company: Poppulo

Location: Other US Location

Posted Jan 27, 2025

Poppulo, a leading software company in communications and workplace technology, is seeking a Technical Support Specialist Tier 1. This role involves providing initial and technical solutions to customer inquiries and issues, ensuring a positive customer experience. The ideal candidate should have a Bachelor's degree in IT or related field, 2+ years of technical support experience, strong customer service skills, and excellent technical troubleshooting abilities. The company values diversity, innovation, and collaboration, and offers a dynamic work environment with opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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