Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

QA Engineer

Company: Grab Holdings

Location: Other US Location

Posted Jan 27, 2025

Grab, Southeast Asia's leading superapp, is seeking a QA Engineer for Food and Supermarket product testing. The role involves developing test plans, collaborating with teams, debugging and reporting issues, automating testing, and enhancing the automation framework. The ideal candidate should have a degree in Computer Science or related fields, 3+ years of experience in QA engineering, and proficiency in testing iOS, Android apps, and Backend APIs. Grab offers a supportive work environment with global benefits, including term life insurance, comprehensive medical insurance, and flexible work arrangements.

Sr. Incident Commander

Company: Smarsh

Location: Other US Location

Posted Jan 27, 2025

Smarsh is a leading company in digital communications risk management, recognized by analysts like Gartner and Forrester. They are seeking a Sr Incident Commander to coordinate incident activities across multiple teams and geographies, aiming for swift resolution and high customer satisfaction. The ideal candidate should have a BS in Computer Science, strong customer service and technical support experience, and a proven track record in teaching and coordinating complex activities. Smarsh offers a competitive salary, strong maternity and paternity scheme, and a diverse, inclusive work environment.

Engineering Manager

Company: Instructure

Location: Other US Location

Posted Jan 27, 2025

Instructure, a leading education technology company, is seeking a Senior Engineer to lead a team of 5-10 engineers. The role involves creating and executing plans, partnering with product and design teams, setting a clear technical strategy, and ensuring customer satisfaction. Instructure offers a fun, friendly culture, comprehensive healthcare benefits, wellness programs, and opportunities for professional growth.

Data Engineer II- Data Consumption, Access and SD

Company: JPMorganChase

Location: Other US Location

Posted Jan 27, 2025

JPMorgan Chase is launching a digital bank, Chase UK, to revolutionize mobile banking with seamless customer journeys. The company is trusted by millions in the US and is quickly gaining popularity in the UK. As a Software Engineer III, you will be part of a flat-structure organization, architecting, building, deploying, and maintaining a cloud-native web-scale data platform. You will collaborate with a dynamic team to deliver robust, scalable, and sustainable data pipelines, ensuring seamless integration and optimal performance. The role requires extensive hands-on experience in Python and SQL, distributed systems, cloud technologies, relational databases, and Infrastructure as Code (IaC) using Terraform and Terragrunt. Familiarity with scheduling systems like Airflow and data streaming frameworks like Kafka, Spark, and Flink is preferred. JPMorgan Chase values diversity and inclusion, and the role offers an opportunity to make a real impact in building the bank of the future.

EU Policy Internship - Application Deadline of January 31st, 2025

Company: FiscalNote

Location: Other US Location

Posted Jan 27, 2025

FiscalNote EU Issues Tracker, a subsidiary of FiscalNote, is seeking an intern for a 6-month position in Brussels. The intern will gain hands-on experience in EU regulatory monitoring and analysis, supporting the team in providing unrivaled services to clients. The ideal candidate will have a recent Masters in EU Law or Affairs, strong analytical writing skills, native English proficiency, and knowledge of other EU languages. FiscalNote is committed to diversity and inclusivity, and applications are reviewed by a human being. The company offers a fast-paced, dynamic work environment with opportunities for growth.

Team Lead

Company: Helpware

Location: Other US Location

Posted Jan 27, 2025

The role involves providing daily operational direction and communication to employees, aiming to deliver superior service and meet key performance metrics. This includes evaluating processes, suggesting improvements, and coaching team members for skill enhancement. The individual is expected to be available for employee support, manage and motivate customer service representatives, and utilize various tools for customer support. The role requires a full dedication to a 40-hour work week.

Non - Bank Financial Institution (NBFI) & Fintech Sales - Payments - Associate

Company: JPMorganChase

Location: Other US Location

Posted Jan 27, 2025

This job posting is for a NonBank Financial Institutions (NBFI) and Fintech Sales Associate role within the Payments team at JP Morgan's Corporate & Investment Bank. The role involves promoting and implementing growth strategies for NBFI and Fintech clients in the ASEAN region, assisting in account planning, client onboarding, and project management. The ideal candidate should have a Bachelor's degree in Finance, Economics, Business Administration, or a related field, with strong communication, analytic, and teamwork skills. A deep understanding of the NBFI industry and Payments products is preferred. JP Morgan is an equal opportunity employer committed to diversity and inclusion.

Senior Manager - Customer Success (Top tier)

Company: Freshworks

Location: Other US Location

Posted Jan 27, 2025

Freshworks, a global company headquartered in San Mateo, California, offers a suite of cloud-based software including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company is recognized by global press and has received numerous awards for its products. The Senior Manager, Customer Success role involves leading a team to ensure customer engagement, retention, and expansion, while fostering customer advocacy. The ideal candidate should have a Bachelor's degree in Business or Marketing, 13+ years of experience in Customer Success, and a proven track record of managing teams and delivering exceptional customer outcomes.

Assistant Finance Manager, RTR

Company: Grab Holdings

Location: Other US Location

Posted Jan 27, 2025

Grab, Southeast Asia's leading superapp, is seeking a General Ledger and Reporting professional for their RecordtoReport RTR team. The role involves ensuring accurate financial reporting, process optimization, and compliance with regional VAT/GST regulations. The ideal candidate should have a Bachelor's degree in finance/accounting or a professional qualification, and at least 5 years of experience in GL and reporting processes. The position is based in the Petaling Jaya office and offers comprehensive benefits, including medical insurance, flexible work arrangements, and opportunities for professional growth.

Product Manager - Japan Payments - Vice President

Company: JPMorganChase

Location: Other US Location

Posted Jan 27, 2025

The job description is for a Product Manager position in Japan at JP Morgan. The role involves shaping product innovation, driving value for customers, and guiding successful product launches. Key responsibilities include developing a product strategy, managing a product backlog, tracking key success metrics, leading value stream maps, and collaborating with cross-functional teams. The ideal candidate should have 5+ years of product management experience, advanced knowledge of the product development life cycle, and strong communication skills. JP Morgan is an equal opportunity employer committed to diversity and inclusion.

Regional Marketing Manager - France

Company: monday.com

Location: Other US Location

Posted Jan 27, 2025

The job posting is for a Regional Marketing Manager position in France and the Benelux region. The role involves developing and executing localized field marketing strategies, managing demand generation, analyzing market trends, and collaborating with cross-functional teams. The ideal candidate should have 4+ years of experience in field marketing, be fluent in French, and have strong communication and project management skills.

Senior Principal RF Engineer

Company: BAE Systems, Inc.

Location: Other US Location

Posted Jan 27, 2025

BAE Systems is seeking a Senior Principal RF Engineer to join their team. The role involves supporting multiple engineering development, integration test, and transition to production efforts on complex electronic modules. The candidate will provide RF electrical engineering support, design complex RF circuit card assemblies, and mentor junior engineers. The position requires a bachelor's degree in Electrical Engineering, 20 years of work experience, and a strong understanding of the product life cycle. BAE Systems offers competitive compensation, comprehensive benefits, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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