Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

Senior Associate, Fraud Strategy Analyst

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One Canada is seeking a Senior Associate Fraud Strategy Analyst for their Toronto office. The role involves developing defenses and policies to mitigate fraud losses while balancing the impact on the customer experience. The successful candidate will deep dive into data, investigate emerging fraud trends, and implement strategies to prevent fraudulent behavior. They will also have the opportunity to work on diverse projects and contribute to a safe and secure customer experience. The role requires 25 years of experience with analytical skills, a bachelor's degree, and the ability to collaborate effectively. Preferred qualifications include experience in fraud strategy analytics and coding skills. Capital One offers a hybrid work environment, comprehensive benefits, and opportunities for professional development.

Sr.Associate/Sr.Associate -Travel

Company: Sutherland

Location: Other US Location

Posted Jan 25, 2025

Sutherland is looking for a customer service consultant with at least 1 year of Sabre or Amadeus experience, preferably with Farelogix and NDC. The ideal candidate should have a deep understanding of fare rules, schedule changes, and manual calculations. Prior customer service experience is preferred. The role involves handling high volumes of inbound calls and requires excellent communication skills.

Regional Project Engineering Manager (m/w/d)

Company: Mondelēz International

Location: Other US Location

Posted Jan 25, 2025

Mondelēz International is seeking a Project Engineer with a university degree in engineering, preferably in mechanical, electrical, food science, or chemical fields. The role involves planning and execution of projects for the plant cluster, including capex and cash flow management. The candidate will work with the site cluster engineering manager to develop site master plans, facility and asset long-range plans, and drive the technical agenda towards 85 Global Line Efficiency and 100 Vertical Startup for new lines. The role also involves supporting global and regional engineering platforms, promoting Integrated Lean 6 Sigma cultural change, and leading the development and execution of new initiatives. The candidate should have significant engineering and operations experience, strong project management skills, and ideally experience in the food and beverage industry. The role requires approximately 80% travel and offers opportunities for career growth within the company.

Partnerships Manager

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One is seeking a Partnerships Manager for a high-performance team focused on driving success in a large co-brand credit card partnership. The role involves managing the day-to-day relationship, owning the roadmap and strategy, and ensuring compliance with the control framework. The ideal candidate will have experience in qualitative and quantitative analysis, strong presentation skills, and the ability to work in a high-pressure environment. The position offers a competitive salary, career progression, and a range of benefits, including a pension scheme, generous holiday entitlement, and private medical insurance. Capital One values diversity and inclusivity, and the company is committed to providing a supportive work environment.

Senior Associate, Underwriting & Valuations Strategy Analyst

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One Canada is seeking a Senior Associate Underwriting & Valuations Strategy Analyst. The role involves deep data analysis, strategy development, and collaboration with various teams. The company offers a hybrid work environment, comprehensive training, and opportunities for growth. Basic qualifications include 25 years of analytical experience, a bachelor's degree, team collaboration skills, and proficiency in SQL, Python, and data visualization tools. Preferred qualifications include underwriting and valuations experience.

Customer Service Professional II

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description involves handling customer inquiries, building relationships, and providing support for various requests. The role requires an Associates Degree or equivalent and at least one year of customer service experience. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The company values ethical standards, sustainability, and innovation, and the role involves working closely with customers to ensure their products meet the latest requirements.

SAP Custom Code Management Lead

Company: Mondelēz International

Location: Other US Location

Posted Jan 25, 2025

Mondelēz International is seeking a SAP Custom Code Management Lead to oversee custom code lifecycle within S4 transformation program. The role involves leading SAP S4HANA transformation projects with a focus on custom code remediation, optimization, and security. The candidate will work with SmartShifts Vendor to streamline the migration and remediation of Custom ABAP code, ensuring best practices, performance optimization, and seamless integration within the SAP landscape. The successful candidate will have a deep understanding of SAP custom development, code analysis tools, and experience in leading teams to deliver high-quality solutions. The role requires close collaboration with Systems Integrators and other internal and external teams to ensure seamless code management and testing processes.

Senior Technical Consultant

Company: Aptos Retail

Location: Other US Location

Posted Jan 25, 2025

Aptos is seeking a Technical Consultant with expertise in SQL, data integration, and cloud platforms. The role involves working with customers to assist with data integration and implementation activities, designing and developing data integration processes, and collaborating with various teams. Aptos offers a competitive total rewards package and an inclusive culture. The ideal candidate is a big picture thinker with a quality orientation, resourcefulness, and excellent relationship-building skills.

Project Engineer (Appliance)

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description outlines a role that involves project management, client communication, technical assistance, and coordination of laboratory activities. The role requires a university degree in a relevant field and several years of experience in R&D, manufacturing, or testing and certification. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The role involves ensuring product safety, innovation, and business growth, with opportunities for continuous improvement and professional development.

Sales Manager - Taiwan

Company: Insider

Location: Other US Location

Posted Jan 25, 2025

Insider, a B2B SaaS company, is seeking a Sales Manager with a strong entrepreneurial spirit and at least 2 years of Sales Management experience. The company, valued at $500M, offers world-leading products and flexible commercials. Insider is known for its innovative approach to sales, disrupting both the tech ecosystem and the B2B SaaS sales community. The role involves managing sales, identifying market shifts, developing sales initiatives, and providing support to sales associates. The company values diversity, inclusivity, and offers a range of benefits including training, access to online courses, and team activities.

Engineer Project Associate

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description outlines a role that involves determining project scope, developing investigation plans, and communicating with clients to explain benefits and resolve issues. The role requires a degree in engineering or related field, experience in product safety standards, and strong English and Mandarin skills. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The role involves working with smart appliances, protecting them from cyberattacks, and checking incompatibility in smart devices. The company culture encourages collaboration and innovation.

Data Driven | Machine Learning Engineer

Company: Devoteam

Location: Other US Location

Posted Jan 25, 2025

Devoteam is a global leading player in Digital Transformation, with a revenue of €1B. They believe in transforming technology to create value for clients, partners, and employees. They are looking for a Machine Learning Engineer to join their DataDriven Intelligence team. The role involves SQL Python or Scala codesnippets, Spark RDD and Dataset Feature Engineering and Machine Learning, Machine Learning pipelines including package environment configurations, data profiling during training and profile checking, Inference pipelines, CICD pipelines for Anaytics with MLOps, and configuring access to datasets via ML pipelines. Devoteam promotes equal opportunities and actively fights against discrimination, believing that diversity contributes to the creativity, dynamism, and excellence of their organization.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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