Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

Staff Machine Learning Engineer

Company: ServiceNow

Location: Other US Location

Posted Jan 21, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an experienced professional to build and evolve AI platforms and partner with teams to create intelligent work experiences. The ideal candidate will have 8+ years of experience in architecting and implementing complex applications, specialized in developing enterprise-scale conversational AI platforms and advanced natural language processing solutions. They should have experience in developing LLM-powered applications with modern frameworks and APIs, and deep competence in prompt engineering, finetuning, and optimizing LLM performance. The role involves building the best cloud-based AIML solutions to power intelligent enterprise services, collaborating with a team of developers, product managers, and quality engineers, and working with product owners to understand detailed requirements and deliver high-quality solutions.

Java Software Engineer

Company: Inetum

Location: Other US Location

Posted Jan 21, 2025

Inetum Polska, a subsidiary of the global Inetum Group, is a key player in driving digital transformation for businesses and public institutions across Poland. The company offers a wide range of IT services, including consulting, infrastructure and application management, software implementation, and custom software development. Inetum Polska is committed to employee development, offering full funding for training, certifications, and conference participation. The company also engages in local social initiatives and fosters a diverse and inclusive work environment. Globally, Inetum operates in 19 countries with over 28,000 employees, focusing on strategic partnerships with major technology giants. The company reported €25 billion in revenues in 2023, highlighting its strong position in the digital services market. Inetum distinguishes itself by offering comprehensive benefits, flexible work arrangements, and a supportive work culture. Currently, Inetum Polska is seeking a Java Software Engineer with experience in JVM technologies, microservices architecture, databases, and the Spring Framework.

CPT Team Manager, Customer Success

Company: Remitly

Location: Other US Location

Posted Jan 21, 2025

Remitly, a company dedicated to transforming lives with trusted financial services, is seeking a Customer Success Team Manager. The role involves managing high-performing teams in Manila and Managua, focusing on customer experience, team leadership, engagement, facilitation, and talent development. The ideal candidate should have at least three years of experience in customer success, customer protection, or related fields, and possess strong critical thinking, problem-solving skills, and customer focus. The company offers competitive benefits and is committed to nondiscrimination and diversity.

Advisory Solution Consultant - Utility & Retail

Company: ServiceNow

Location: Other US Location

Posted Jan 21, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of presales solution consulting or sales engineering experience. The role involves supporting Employee Experience, Customer Workflow, and ITX Solution Sales, guiding revenue for a product, and providing product-specific solutions during sales cycles. The ideal candidate should have proficiency with the ServiceNow platform, experience working collaboratively with product management, product marketing, and partners, and territory management skills. The company values inclusivity and welcomes candidates from diverse backgrounds.

Buyer's Agent Associate

Company: Lendi Group

Location: Other US Location

Posted Jan 21, 2025

Lendi Group, formed by the merger of Aussie and Lendi, is the leading retail distributor of home loans in Australia. They aim to revolutionize property lending experiences for customers and brokers. The company is on a high growth trajectory, committed to helping Australians achieve their property dreams while supporting brokers and team members. The role of a Buyers Agent Associate involves managing the lead customer pipeline, qualifying leads, matching customers with appropriate service offerings, scheduling appointments, managing contracts, processing payments, coordinating consultations, and activating buyers briefs. The job offers a competitive salary, performance-based incentives, opportunities for professional growth, a supportive team environment, and flexible working arrangements. It serves as an excellent stepping stone for those aspiring to become mortgage brokers or build a career in finance.

Finance Controller, Technology

Company: Delivery Hero

Location: Other US Location

Posted Jan 21, 2025

Delivery Hero, a global leader in local delivery services, is seeking a Finance Controller Technology to manage multimillion dollar cloud costs and support financial processes. The role involves working with tech and finance teams to automate tasks, improve efficiency, and help with capitalization of development projects. The ideal candidate should have 2+ years of IT cost controlling experience, strong financial analysis skills, and proficiency in Excel. The position offers a dynamic work environment, competitive benefits, and opportunities for career growth in Berlin.

Analytics Lead, Consumer, Ads

Company: Wolt

Location: Other US Location

Posted Jan 21, 2025

Wolt is a technology company that offers food and grocery delivery services in over 23 countries. They are looking for an Analytics Lead for Ads to join their Consumer Analytics team. The role involves leading a team of Senior Data Scientists, working closely with various teams, and driving product improvements. The ideal candidate should have a degree in a related field, 7+ years of experience in Data Analytics or Data Science, 2+ years of leadership experience, expertise in statistical analysis, proficiency in SQL, and experience in building data visualizations. The compensation is negotiable and includes monthly pay and DoorDash RSUs.

Senior Director Sales

Company: ServiceNow

Location: Other US Location

Posted Jan 21, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sales Director to drive new business sales growth in a region. The role involves leading direct Sales Executives, developing sales strategy, engaging in territory planning, recruiting and coaching team members, managing forecasts and pipelines, and building relationships with various teams and the partner community. The ideal candidate should have extensive new business sales success, strong coaching and management skills, strategic thinking, and the ability to adapt in a rapidly changing environment.

Quality Analyst

Company: Sutherland

Location: Other US Location

Posted Jan 21, 2025

Sutherland is hiring a Quality Analyst with at least 24 months of healthcare workers' comp experience, preferably managing customer-facing accounts. The role involves auditing transactions, coordinating patient care, managing administrative responsibilities, and strengthening relationships with clients and team members. The successful candidate will have strong analytical skills, be able to work in a fast-paced environment, and demonstrate proactive ability in developing trust and professional rapport with employees.

Senior Front-End Developer (m/f/x)

Company: Dynatrace

Location: Other US Location

Posted Jan 21, 2025

Dynatrace is seeking a Senior Frontend Developer for fulltime positions in Vienna, Linz, Klagenfurt, and Innsbruck, Austria. The company offers a dynamic environment with opportunities to work with the latest technologies, collaborate in an agile setting, and participate in a tailor-made career development program. The role involves building and maintaining web applications using React and Node.js, optimizing performance, and resolving software problems. Qualifications include strong experience in JavaScript/TypeScript, proficiency in core web technologies, and a proactive approach. Dynatrace provides a relocation allowance and support for visa, work permit, accommodation, and language courses.

Lead Acquisition Account Executive

Company: Dynatrace

Location: Other US Location

Posted Jan 21, 2025

Dynatrace is seeking an Enterprise and Service Provider Acquisition Account Executive to focus on new revenue sales across a dedicated named account list of enterprise and service provider customers. The role involves nurturing relationships with existing accounts, expanding partnerships, and engaging with potential customers. The successful candidate will execute territory plans, drive new logo customers, and collaborate with various functional areas to develop and execute a solution strategy. A successful track record in enterprise software sales, strong communication skills, and experience with account mapping and planning are required. Dynatrace offers a culture of excellence, competitive compensation, and the opportunity to work with cutting-edge technologies.

Senior Change Lead

Company: Clifford Chance

Location: Other US Location

Posted Jan 21, 2025

Clifford Chance, a leading international law firm, is seeking a Senior Change Lead for a 12-month fixed-term contract. The role involves driving complex cultural change across the firm's global transformation programme, focusing on IT Strategy, AI Transformation, and Data Strategy. The successful candidate will lead the change management strategy, engage with senior stakeholders, and ensure alignment with other major change initiatives. The firm values an inclusive, friendly, and team-based approach, offering a rewarding and stimulating career with opportunities for growth and development.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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