Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

Lead - Account Management (SME)

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland is looking for a leadership-oriented and self-motivated individual to join their team as a Senior Manager. The role involves handling support issues from Nessus customers, utilizing the Tenable Salesforce instance, and channeling customer feedback into Product Management and Research & Development. The ideal candidate should have a Bachelor's or Associate's degree, minimum of 2 years of experience in supporting a tech program or IT industry, and strong knowledge of networking, Linux/Unix, macOS, Windows administration, and patch deployment. They should also have a customer-oriented approach, time management skills, and the ability to build trust and rapport with team members.

Account Executive, Enterprise Japan

Company: Coupa Software

Location: Other US Location

Posted Jan 31, 2025

Coupa is a leading total spend management platform for businesses, offering AI-driven solutions for efficient and profitable business decisions. The company values innovation, collaboration, and global impact. As an Enterprise Account Director, one drives growth by prospecting and closing opportunities within strategic accounts, targeting new logo prospects, and building relationships with key decision-makers. The role requires a consistent track record of exceeding sales quota, proven experience in selling to C-level executives, and strong organizational skills. Fluency in Japanese is a plus.

General Manager (Squad Manager/ Country Manager)

Company: Catena Media

Location: Other US Location

Posted Jan 31, 2025

The General Manager is expected to take ownership of the profit and loss statement for an assigned product, develop and implement strategies to maximize revenue and profitability, lead a diverse team, manage the budget, identify growth opportunities, set clear metrics, ensure accountability, drive initiatives, provide regular reports, stay updated with industry trends, collaborate with peers, manage team performance, and possess relevant education, industry experience, strategic leadership, team leadership, cross-functional collaboration, financial management, SEO expertise, and analytical skills. The role can be remote or within a global office, requiring flexibility with working hours and periodic global travel.

R&D Credit - Tax Manager

Company: BPM LLP

Location: Other US Location

Posted Jan 31, 2025

BPM is a forward-thinking, full-service accounting firm that prioritizes its people and community. They offer comprehensive assurance, tax, and consulting services to businesses worldwide. With 15 office locations across the US, they serve diverse industries, including technology, life sciences, and manufacturing. The RampD Tax Credit Manager role involves managing active RampD studies, providing strategic consultation, and working with IRS examinations. The ideal candidate should have 9+ years of public accounting experience, a Bachelor's degree in Accounting or Tax, and proficiency in Microsoft Excel and RampD Credit automation software.

Client Success Specialist

Company: By Appointment Only, Inc. (BAO)

Location: Other US Location

Posted Jan 31, 2025

BAO is offering a great opportunity for an energetic and driven individual to join their client services team. The role involves working closely with the VP of Client Services to execute marketing campaigns for high-tech clients. The position is hybrid, requiring three days in the Norwood MA office and two days work-from-home. Responsibilities include managing client campaigns, developing content, and analyzing performance data. Qualifications include a college degree, 1+ years of experience in a fast-paced environment, proficiency in Microsoft Excel and PowerPoint, strong communication skills, and the ability to prioritize and multitask. This is an excellent opportunity to join a fast-growing and stable company with a positive culture.

IT Service Desk Senior Administrator (Subject Matter Expert)

Company: BPM LLP

Location: Other US Location

Posted Jan 31, 2025

BPM is a leading California-based accounting and consulting firm, recognized as one of the Best Places to Work in the Bay Area. The firm offers comprehensive assurance, tax, and consulting services to global clients, with a focus on client satisfaction and employee well-being. BPM India, a subsidiary of BPM LLP, serves emerging and midcap businesses, high-net-worth individuals, and public reporting companies across various industries. The Senior Administrator/SME role on the user engagement team involves providing excellent customer service, managing IT operations, and ensuring proper user system operation for end-users to accomplish business tasks. The role requires strong technical knowledge, experience in managing IT services, and the ability to work in different shifts across time zones.

Junior Account Assistant

Company: Pristine Management Group Inc

Location: Other US Location

Posted Jan 31, 2025

A business development and account management firm in Fairfield is urgently hiring a Junior Account Assistant. The firm has partnered with well-known brands and is now expanding due to increased demand. The Junior Account Assistant will engage potential customers, educate them on promotions and benefits, and handle customer objections to close sales. The firm offers full training, competitive pay, performance bonuses, and growth opportunities. They seek candidates with a positive attitude, excellent sales skills, and a self-motivated work ethic.

Customer Success Specialist with German and English

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland, a global leader in digital transformation and customer service, is seeking a Customer Success Specialist for a new service center in Bulgaria. The role involves sales order creation, customer portal maintenance, query handling, dispute resolution, and MIS reporting. The ideal candidate should have excellent German and English language skills, strong analytical skills, order management experience, and the ability to work with high agility and attention to detail. The company offers long-term job security, additional health and life insurance, food vouchers, competitive salary, on-the-job training, and opportunities for professional development.

Junior Account payable with English and German

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland, a global leader in digital transformation and customer service, is seeking a Junior Account Payable professional for a new service center in Bulgaria. The role involves invoice processing, statement reconciliations, and handling blocked resolutions. The company offers long-term job security, additional health and life insurance, food vouchers, competitive salary, and world-class on-the-job training. The ideal candidate should have excellent German and English language skills, previous customer service or sales experience is an advantage, and a passion for excellence in customer care.

Account Manager Trainee

Company: Pristine Management Group Inc

Location: Other US Location

Posted Jan 31, 2025

The text describes a job opportunity for an Account Manager Trainee at a marketing firm. The role involves working closely with Marketing Specialists to develop unique advertising strategies, create and execute campaigns, and convey promotions to target markets. The position offers weekly pay with uncapped commission, and is suitable for both entry-level and experienced candidates. Key responsibilities include implementing marketing plans, discovering business opportunities, providing product support, and working on media relations projects. The ideal candidate should be professional, ambitious, sports-minded, positive, interpersonally skilled, and a self-starter with leadership experience.

Technical Support Engineer

Company: Coupa Software

Location: Other US Location

Posted Jan 31, 2025

Coupa is a leading total spend management platform for businesses, offering AI-driven solutions for efficient and profitable business decisions. The company values innovation, collaboration, and global impact. The role of a Technical Support Engineer involves providing second-level support, understanding customer businesses, handling escalations, and contributing to knowledge base development. The ideal candidate should be a fast learner, self-motivated, and have at least 5-7 years of enterprise support experience. Coupa is an equal opportunity employer celebrating diversity.

Entry Level Sales Assistant

Company: Pristine Management Group Inc

Location: Other US Location

Posted Jan 31, 2025

The company is hiring an Entry Level Sales Assistant to promote new wireless technology products in the New Jersey area. The role involves prospecting for new customers, delivering product presentations, building relationships, and participating in ongoing training. Essential skills include sales experience, communication skills, self-motivation, relationship-building abilities, and goal-setting. Compensation is performance-based with no guaranteed salary.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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