Exceptional Customer Service Jobs in Remote

391,610 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Account Specialist

Company: JumpSeat

Location: Remote

Posted Jan 31, 2025

JumpSeat is a hybrid creative agency advisory organization seeking an Account Specialist to lead clients across various B2B industries. The role involves becoming a trusted advisor, leading campaign strategy and execution, and improving performance marketing initiatives. The ideal candidate should have strong communication skills, 2-4 years of experience in an agency, management consulting, or startup environment, and be tech-savvy. The role is fully remote and involves working with a diverse team across time zones.

Marketing - Content Analyst

Company: e-Core

Location: Remote

Posted Jan 31, 2025

eCore is a company that combines global experience and technology to help businesses transform and grow. They prioritize diversity and inclusion, ensuring no barriers to opportunities. The role involves creating high-quality content, managing content workflows, and tracking performance metrics. Requirements include ongoing education in relevant fields, marketing experience, and familiarity with marketing tools. The company values Equal Employment Opportunity and encourages professional development.

Data Architect

Company: dLocal

Location: Remote

Posted Jan 31, 2025

dLocal offers an opportunity to join a global team, working with 900+ teammates from 25+ nationalities. The role involves defining data architectures, establishing data governance frameworks, and acting as a trusted advisor to the data team. The ideal candidate should have extensive experience in designing and managing scalable data architectures, proficiency in open-source technologies, and strong stakeholder management skills.

Mid-Market Account Executive

Company: Agiloft

Location: Remote

Posted Jan 31, 2025

Agiloft is a leading global provider of contract lifecycle management (CLM) software, recognized by top analysts like Gartner, Forrester, and IDC. The company's no-code platform is easily managed by business users, resulting in high customer satisfaction and renewal rates. Agiloft emphasizes a diverse and inclusive workplace, offering employee resource groups, flexible work hours, and a wellness day. The company is currently seeking experienced software sales professionals with a preference for CLM or related systems to join their success-driven culture.

Staff Accountant

Company: Proper AI

Location: Remote

Posted Jan 31, 2025

Proper is a rapidly growing tech startup based in San Francisco, seeking a Senior Accountant with an innovative mindset and cross-functional collaboration skills. The role involves financial reporting, general ledger management, compliance with GAAP and tax regulations, process improvement, and tax preparation. The ideal candidate should have advanced Excel skills, a strong understanding of US GAAP, familiarity with US tax regulations, and excellent communication skills. A Bachelor's degree in Accounting and 4-6 years of experience in a service-oriented or SaaS business, preferably with Big 4 experience, are required. The position is based in Mexico or Colombia.

Executive Assistant

Company: Proper AI

Location: Remote

Posted Jan 31, 2025

Proper is a rapidly growing tech startup based in San Francisco, seeking an Executive Assistant with strong communication, problem-solving, and organizational skills. The ideal candidate will work closely with the Chief of Staff to support the CEO, managing calendars, emails, and projects. The role requires startup experience, English proficiency, and familiarity with Google Suite. A Bachelor's degree in business or a related field, along with 4+ years of experience as an Executive Assistant, is preferred.

Overlay Sales Specialist – Azure

Company: TTEC Digital

Location: Remote

Posted Jan 31, 2025

TTEC Digital is seeking a Sales Specialist for the Azure Overlay position, reporting to the Vice President of Sales for Microsoft. The role involves driving revenue growth, expanding the client base, and partnering with sales teams. The ideal candidate should have 10+ years of enterprise experience, 8+ years in sales or sales leadership, and 8+ years of experience with Azure technology solutions. The position is eligible for an annual incentive program and offers benefits such as medical, dental, vision, and tax-advantaged health care accounts. TTEC Digital has been certified as a Great Place to Work and is committed to diversity and inclusion.

ROW (Right-of-Way) Specialist - Texas (Remote)

Company: Vantage Point Solutions

Location: Remote

Posted Jan 31, 2025

Vantage Point Solutions, a growing telecommunications consulting and engineering firm, is seeking a qualified ROW Specialist. The ROW Specialist will ensure legal compliance of proposed projects, secure permits, and serve as a liaison between internal departments and clients. The role requires excellent communication skills, ability to work under tight deadlines, and proficiency with various software and MS Office programs. The position offers competitive pay and benefits, including medical, dental, vision, life, disability insurance, and a 401k. Vantage Point Solutions, founded in 2002, is an employee-owned company committed to client satisfaction and fostering a culture of teamwork, respect, and commitment.

Sr. Software Engineer

Company: Arch Systems Inc.

Location: Remote

Posted Jan 31, 2025

Arch Systems is seeking a Sr Software Engineer with extensive experience in data science, data processing, and insight generation. The role involves ETL pipeline development, infrastructure maintenance, cross-team data modeling, and report generation. The ideal candidate should have a Bachelor's degree, preferably advanced, and at least 5-7 years of experience. They should be proficient in Python, SQL, and have a strong understanding of complex systems. The role offers opportunities for innovation, collaboration, growth, and equity ownership. The company is committed to equitable compensation and a remote-first work environment.

Senior NLP Engineer (Dating App)

Company: Social Discovery Group

Location: Remote

Posted Jan 31, 2025

Social Discovery Group (SDG) is a global technology company specializing in dating, social, and entertainment apps. They have a portfolio of 70 social discovery platforms, focusing on AI, game mechanics, and video streaming. SDG invests in social discovery startups worldwide through their CVC fund, with over 500 million users in 150 countries. They aim to combat loneliness and isolation through digital reality. SDG is seeking a Senior NLP Engineer to enhance their suggestion system, requiring expertise in machine learning, NLP, and Python. The company offers remote work, vacation, wellness days, bonuses, professional training, health benefits, and a gamified gratitude system.

General Job Post

Company: Nextpoint

Location: Remote

Posted Jan 31, 2025

Nextpoint is a leading provider of cloud-based eDiscovery, litigation, and administrative services for legal organizations. Their powerful SaaS platform, combined with world-class support and engagement teams, helps law firms manage large data sets, identify relevant information via AI and complex searches, and organize evidence to build compelling arguments. Nextpoint's progressive, customer-focused approach has enabled them to remain independent and self-funded, fueling rapid growth. The company operates on a hybrid model, offering flexible work options. Nextpoint has adopted a mandatory COVID-19 vaccine policy for employee health and safety. They offer competitive benefits, including a PPO health plan, dental and vision, transit benefits, unlimited PTO, professional development stipend, home office stipend, 401k plan, and free in-office lunch. Nextpoint has been recognized as one of the 50 Best Small Companies to Work For in Chicago 2022. They strive for a diverse workplace, actively seeking to recruit, retain, and promote people of color and LGBTQ candidates.

Demand Generation Manager (U.S)

Company: SmartBug Media

Location: Remote

Posted Jan 31, 2025

SmartBug Media, a globally recognized digital agency, is seeking a Demand Generation Manager. The role involves leading demand generation efforts across digital commerce, integration, and web development. Key responsibilities include developing strategic market positioning, creating compelling thought leadership content, designing and executing virtual events, and maintaining a strong social media presence. The ideal candidate should have 5+ years of demand generation experience, expertise with HubSpot CMS and Marketing Hub, and a portfolio of video content and webinar recordings. Benefits include health insurance, paid leave, a 401k with employer matching, and remote work flexibility.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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