Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Applications and Workflow Consultant

Company: Intelerad Medical Systems

Location: Remote

Posted Jan 31, 2025

Intelerad, a global medical imaging solutions provider, is seeking an Applications and Workflow Consultant. The role involves configuring, testing, and troubleshooting Intelerad's software solutions, collaborating with third-party vendors, and optimizing client workflows. The consultant will also work closely with project managers and client success managers to ensure successful project delivery and client satisfaction. The ideal candidate should have a Bachelor's degree in computer science or a related field, clinical cardiology or radiology experience, and familiarity with DICOM and HL7 standards. Excellent communication skills and the ability to manage multiple projects simultaneously are required. Knowledge of Intelerad's products, LAN/WAN configuration, and experience with medical imaging equipment are preferred.

Sr I Technical Support Representative (US Remote)

Company: Motorola Solutions

Location: Remote

Posted Jan 31, 2025

Motorola Solutions, through its subsidiary Rave Mobile Safety, is seeking a Technical Support Engineer with 3+ years of experience in enterprise SaaS platforms. The role involves troubleshooting and guiding customers on Rave's suite of notification software products, managing time and expectations, conducting training, and participating in on-call rotations. The company offers competitive benefits, including a base salary range of $48,500 to $80,900 USD, and promotes a people-first and community-focused culture.

Lead Product Designer

Company: SQUIRE

Location: Remote

Posted Jan 31, 2025

SQUIRE is a leading business management system for barbershop owners, offering custom-branded tools, resources, and guidance to help attract and retain customers, manage operations, and increase revenue. Founded in 2015, SQUIRE is trusted by barbers in over 4000 shops across more than a thousand cities worldwide. The company supports shop owners in bridging the gap between their personal craft and business goals. As a Lead Product Designer at SQUIRE, you will work closely with leadership to define and maintain design vision, partner with outside teams for innovation, and ensure design consistency across products. You will tackle complex workflows, establish scalable systems, mentor junior designers, and provide guidance to cross-functional teams. SQUIRE offers a competitive base salary, stock grant, comprehensive benefits, and a supportive work environment.

Cloud Software Architect

Company: MasterControl

Location: Remote

Posted Jan 31, 2025

MasterControl is seeking a skilled Cloud Software Architect to lead the design and development of cloud-native SaaS applications. The ideal candidate should have deep expertise in software architecture, cloud-native application design, microservices, API integration, and scalable software patterns. The role involves partnering with other architects, providing technical leadership, and collaborating with development teams to translate business requirements into complex cloud solutions. The position requires hands-on software engineering experience and a strong understanding of software engineering best practices, CICD pipelines, and DevOps collaboration in cloud environments.

Senior Accountant

Company: Bluesight, the Medication Intelligence Company

Location: Remote

Posted Jan 31, 2025

Bluesight is a high-growth healthcare IT company seeking a Senior Accountant for a remote position in the continental US. The role involves assisting with financial transactions, preparing monthly reports, and managing accounts receivable. The ideal candidate is a detail-oriented, motivated professional with 4+ years of accounting experience, a Bachelor's degree, and proficiency in NetSuite and Microsoft Excel. Bluesight offers a competitive salary, unlimited vacation, generous insurance, a 401k program, and a collaborative culture.

Commercial Account Manager

Company: Procore Technologies

Location: Remote

Posted Jan 31, 2025

Procore Technologies is seeking a Commercial Account Manager to join their Sales team. The role involves serving as the main point of contact for strategic midsize accounts, maximizing renewals and expansion, and collaborating with various teams to maintain and expand the customer revenue base. The position can be remote from a Canadian location or in the Toronto, ON office. The ideal candidate should have a BABS or equivalent experience, 5+ years of successful software sales experience, preferably in a B2B setting, and a proven record of success in an inside sales-based selling model. The role requires developing trusted relationships, managing and maintaining accurate leads, opportunities, and account information within Salesforce, and achieving or exceeding monthly and quarterly targets.

Applications and Workflow Consultant

Company: Intelerad Medical Systems

Location: Remote

Posted Jan 31, 2025

Intelerad, a global medical imaging solutions provider, is seeking an Applications and Workflow Consultant. The role involves configuring, testing, and troubleshooting Intelerad's software solutions, collaborating with third-party vendors, and optimizing client workflows. The consultant will also work closely with project managers and client success managers to ensure successful project delivery and client satisfaction. The ideal candidate should have a Bachelor's degree in computer science or a related field, clinical cardiology or radiology experience, and familiarity with DICOM and HL7 standards. Excellent communication skills and the ability to manage multiple projects simultaneously are required. Knowledge of Intelerad's products, LAN/WAN configuration, and experience with medical imaging equipment are preferred.

Senior Solution Engineer

Company: Versapay

Location: Remote

Posted Jan 31, 2025

Versapay, a Financial Technology company specializing in Invoice Presentment, Payments, Accounts Receivable Collections, and Cash Application, is seeking a Senior Solution Engineer. The role involves engaging with customers, solution design and demonstration, being a trusted advisor, supporting sales cycles, staying ahead of the curve, driving results, collaborating cross-functionally, and traveling across the US and Canada. The ideal candidate should have a Bachelor's degree in Business, Computer Science, Software Engineering, or equivalent work experience, with a minimum of 5+ years of experience as a Solution Engineer or similar consultative role within a Financial Technology company. They should have a strong understanding of Accounts Receivable Payments, experience with enterprise-level selling, and technical skills including familiarity with midmarket to enterprise-level accounting platforms. Exceptional oral and written communication skills, collaboration, adaptability, and travel flexibility are also required.

Sr. Cloud Security Engineer

Company: Rackspace Technology

Location: Remote

Posted Jan 31, 2025

The job posting is for a Security Engineer III position at Rackspace Technology. The role involves designing, implementing, and managing scalable security solutions in a hosting-based environment. Key responsibilities include leading collaborative design and implementation of solutions for audits, security incidents, and other activities. The candidate will also be responsible for implementing and managing security monitoring tools, providing documentation for cybersecurity vulnerabilities, and participating in pre-project cybersecurity risk assessments. Qualifications include a Bachelor's degree in computer science or a related field, 7+ years of related experience, and proficiency in security monitoring and incident response within public cloud environments. Preferred skills include experience with VMWare NSX, business acumen, hands-on experience in containerized environments, and application/IoT security knowledge.

Strategy & Operations Manager

Company: Nash

Location: Remote

Posted Jan 31, 2025

Nash, a Silicon Valley-based company founded in 2021, offers advanced last-mile logistics solutions to global enterprises. The company is seeking a strategy and operations professional to drive growth and operational excellence in the Asia Pacific region. Key responsibilities include regional expansion, managing carrier and provider partnerships, and providing strategic and operational support. The ideal candidate should have strategic thinking, operational expertise, relationship-building skills, and be data-driven. Nash is a well-funded scale-up with a fully remote culture, competitive compensation, and flexible paid time off.

Senior Channel Sales Manager (IR, MSP & Cyber Insurance Partners)

Company: Red Canary

Location: Remote

Posted Jan 31, 2025

The job posting is for a Senior Channel Sales Manager role at Red Canary, focusing on IR MSP and cyber insurance partners in North America. The role involves developing and executing a go-to-market strategy, driving alignment with partner initiatives, managing co-sales and co-marketing efforts, and recruiting new partners. The ideal candidate should have 3+ years of experience in cybersecurity, 5+ years in the channel partner ecosystem, and strong relationships with key partners. The base salary ranges from $155,400 to $172,900 with an OTE of $222,000 to $247,000, and the role is eligible for a stock option grant.

Software Engineer II (Frontend/Full stack)

Company: Scribd

Location: Remote

Posted Jan 31, 2025

Scribd is seeking a Software Engineer to join their Growth team. The role involves working on frontend-focused projects and fullstack development, with a focus on creating high-quality, scalable, and maintainable solutions. The ideal candidate should have 4+ years of professional software development experience, proficiency in JavaScript and React, and familiarity with Ruby on Rails. Key responsibilities include building intuitive, performant user interfaces, ensuring scalability, testability, and maintainability, collaborating across teams, and proposing innovative solutions to technical challenges. Scribd offers a competitive salary, comprehensive benefits, and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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