Exceptional Customer Service Jobs in Remote

391,768 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Sales Area Manager (London, Essex -Chelmsford, Hertfordshire -Watford)

Company: Xero

Location: Remote

Posted Jan 30, 2025

Xero is a user-friendly platform designed to aid small businesses and their accounting advisors in growth and success. The company's purpose is to make life better for people in small businesses, their advisors, and communities worldwide. Xero aims to make running a business beautiful by enhancing efficiency, connecting small businesses with big business technology, and fostering a supportive community. The role involves growing and developing Xero's commercial relationships with accountants and bookkeepers, managing sales and account management relationships, and driving revenue and subscription growth. Success in this role is measured by meeting monthly targets, maintaining high activity levels, converting accounting partners to Xero's solutions, and collaborating with the technical team to present end-to-end accounting workflow solutions.

Sr. Social Media Specialist

Company: Lyra Health

Location: Remote

Posted Jan 30, 2025

Lyra Health is seeking a creative and results-driven social media senior specialist to join their team. The role involves managing social media content and campaigns, building brand presence, and fostering engagement within the mental health community. The ideal candidate is a talented writer with a passion for mental health, understanding of individual identity, and experience in social media marketing across diverse industries.

Senior Project Manager

Company: Bounteous

Location: Remote

Posted Jan 30, 2025

Bounteous, a leading digital transformation consultancy, is seeking a Senior Project Manager to join their expanding team. The ideal candidate will have extensive experience in managing digital projects, leading teams, and ensuring on-time, on-budget delivery. They will also be responsible for promoting information security practices, understanding data privacy standards, and fostering a collaborative environment. The role involves working with various teams, managing project scope, and communicating effectively with clients and stakeholders. Preferred qualifications include a BSBA, 5+ years of project management experience, and exposure to Agile methodologies.

Reals Specialist

Company: Granicus LLC

Location: Remote

Posted Jan 30, 2025

Granicus is a Govtech company that has been recognized for its transformative technology and inclusive practices. They serve over 5500 government agencies and 300 million citizens, providing comprehensive cloud-based solutions for communications, website design, meeting management, records management, and digital services. The Renewals Specialist role involves managing client accounts, preparing renewal quotes, and ensuring timely renewals. The company values diversity, inclusivity, and offers opportunities for early career professionals with strong communication skills and attention to detail. Granicus is committed to information security and data privacy, and they foster a transparent, inclusive culture with various employee resource groups and wellness initiatives.

Senior Engineer II, Payments

Company: TrueML

Location: Remote

Posted Jan 30, 2025

TrueML is a mission-driven financial software company that uses machine learning to provide personalized, digital-first experiences for distressed borrowers. The company aims to make debt collection empathetic and customer-focused. As a Senior Engineer II on the payments team, the candidate will develop and extend the payments platform infrastructure, working with payment processing partners to offer more options for consumers. The ideal candidate will have 5+ years of software development experience, proficiency in GoLang, and experience with AWS Lambda architecture. TrueML values diversity and inclusion, promoting a dynamic team of subject matter experts passionate about change.

Senior Software Engineer

Company: Imprivata

Location: Remote

Posted Jan 30, 2025

Imprivata is seeking a Senior Software Engineer for a remote opportunity based in Costa Rica. The role involves improving product quality and performance, designing and maintaining APIs, debugging production issues, and working with cross-functional teams. The ideal candidate should have 7+ years of experience in complex software systems, strong coding skills in Java or C, and familiarity with enterprise applications. Imprivata offers a top-notch work environment, developmental opportunities, and a competitive total rewards package.

Director of Brand and Creative

Company: Sunday

Location: Remote

Posted Jan 30, 2025

The company is seeking an experienced Director of Brand and Creative to lead and elevate their brand strategy, creative direction, and storytelling. The ideal candidate will have a strong background in brand strategy, creative leadership, and team management. They will be responsible for defining brand strategy, leading creative teams, and collaborating with cross-functional teams. The company values diversity and is committed to building a vibrant, diverse team.

Demand Engagement Specialist

Company: VelocityEHS

Location: Remote

Posted Jan 30, 2025

VelocityEHS is seeking a highly motivated and results-driven Demand Engagement Specialist to join their Sales Team. The role involves driving engagement with high-quality prospects, qualifying new business opportunities, and collaborating with the marketing team on strategic outreach campaigns. The ideal candidate should have 13 years of experience in a BDR role, excellent communication skills, and a strong work ethic. VelocityEHS offers a competitive benefits package, including generous time off, medical-dental coverage, retirement with employer match, and a remote-first flexible work schedule.

Customer Success Operations Specialist

Company: FloQast

Location: Remote

Posted Jan 30, 2025

FloQast is hiring a Customer Success Operations Specialist to support internal operations and growth, focusing on post-sale operations. The role involves system issue resolution, Gainsight configuration, systems management, project support, documentation, and knowledge sharing. The ideal candidate should have Gainsight experience, strong problem-solving skills, data analysis abilities, and excellent communication skills. FloQast offers competitive compensation, benefits, professional growth opportunities, and a positive work environment.

Data Scientist II

Company: TrueML

Location: Remote

Posted Jan 30, 2025

TrueML is a mission-driven financial software company that uses machine learning to provide personalized digital experiences for distressed borrowers. They are seeking a highly skilled Data Scientist to join their team, focusing on data-driven decision-making and improving the collections process. The role involves leading projects, applying machine learning skills, and collaborating with stakeholders. TrueML values diversity and inclusion, offering unlimited PTO and medical benefits.

Salesforce Enterprise Architect

Company: Bounteous

Location: Remote

Posted Jan 30, 2025

Bounteous, a leading digital transformation consultancy, is seeking an experienced Enterprise Architect with Salesforce expertise. The role involves client engagement, solution design and implementation, technical expertise, and thought leadership. The ideal candidate should have at least five years of hands-on Salesforce experience, including Data Cloud and Marketing Cloud Personalization implementation. Bounteous promotes an inclusive environment and is an equal opportunity employer.

Social Media Specialist

Company: Lyra Health

Location: Remote

Posted Jan 30, 2025

Lyra Health is seeking a creative and results-driven social media specialist to manage their social media channels and community. The role involves content development, collaboration with cross-functional teams, and community management. The ideal candidate should have 2+ years of social media marketing experience, knowledge of major social platforms, and excellent writing skills. They should also be passionate about mental health and understand the importance of individual identity in mental health. The role offers opportunities for strategy building, content scheduling, and contributing to Lyra's core social media strategy.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages