Exceptional Customer Service Jobs in Remote

391,768 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Head of Self-Serve Business

Company: 360Learning

Location: Remote

Posted Jan 30, 2025

360Learning is seeking a Head of SelfService Business Team Plan to join their team and scale their entrepreneurial business line. The role involves managing operational tasks, strategic planning, and optimizing the full funnel. The ideal candidate should have 23+ years of experience in consulting, finance, or a customer-facing role, preferably in a tech startup environment. They should possess an entrepreneurial mindset, strong analytical skills, and excellent communication abilities. The compensation package includes a base salary, variable component, and equity. Benefits include flexible hours, remote work options, and a strong focus on diversity and inclusion. The interview process includes a phone screen, discovery meeting, case study meeting, clarification meeting, and a culture fit meeting with the CEO.

Senior Account Executive 2

Company: Equinix, Inc

Location: Mumbai, India / Remote

Posted Jan 30, 2025

Client Support Associate

Company: Cohere Health

Location: Remote

Posted Jan 30, 2025

Cohere Health, a rapidly growing clinical intelligence company, is seeking a software engineer to join their high-caliber team. The role involves investigating and resolving product bugs, diagnosing technical issues, and collaborating with stakeholders. The ideal candidate will have a degree in Computer Science or a related field, 2+ years of experience in healthcare technology support, strong analytical skills, and excellent communication abilities. Cohere Health offers a supportive, growth-oriented environment and a competitive salary range of $60000 to $70000 annually.

Senior AI Product Engineer, Backend

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize is a leading AI observability and evaluation platform, offering a world-class software solution to improve AI applications. The Backend Engineering team builds scalable distributed services, primarily in Go, Python, Java, and TypeScript. The role involves writing maintainable, scalable, and performant backend code, building high-volume analytics systems, designing APIs for ML and LLM workflows, and collaborating with product design and customer engineering teams. The ideal candidate has 5+ years of experience with high-performance backend systems, strong experience in Go, Python, TypeScript, Node.js, Java, or similar languages, and a keen interest in the AI and LLM ecosystem. Bonus points for experience with distributed stream processing, OLAP systems, system observability tooling, and Machine Learning/Data Science.

Product Marketing Manager

Company: Appspace, Inc.

Location: Remote

Posted Jan 30, 2025

Appspace is seeking a Product Marketing Manager with at least 5 years of experience in B2B SaaS products. The role involves working cross-functionally, conducting market research, defining buyer personas, and developing product adoption plays. The ideal candidate should have a technical understanding of software product development, experience in market and competitive research, and a proven track record of successful product launch campaigns. Appspace offers competitive benefits, flexible work schedules, remote work opportunities, and a diverse and inclusive workplace.

Head of Self-Serve Business

Company: 360Learning

Location: Remote

Posted Jan 30, 2025

360Learning is seeking a Head of SelfService Business Team Plan to join their team and scale their entrepreneurial business line. The role involves managing operational tasks, strategic planning, and leading a team of Self Serve Specialists. The ideal candidate should have extensive experience in consulting, finance, or a customer-facing role, preferably in a tech startup environment. They should possess an entrepreneurial mindset, strong analytical skills, and excellent communication abilities. The company offers a competitive compensation package, flexible work hours, and a commitment to diversity and inclusion. The interview process includes several rounds and a culture fit meeting with the CEO.

AI Product Engineer, New Grad

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize, a leading AI observability and evaluation platform, is seeking exceptionally motivated new graduates for an entry-level position. The role involves working on complex technical challenges, such as computing model evaluation metrics, creating AI agents, and building systems that handle millions of annotations per second. The company offers world-class mentorship, opportunities for career acceleration, and a competitive compensation package. Arize is committed to making AI work for people and promoting responsible AI practices.

GenAI Creative Workflow Architect

Company: Runway

Location: Remote

Posted Jan 30, 2025

Runway is a research company specializing in multimodal AI systems, aiming to make content creation accessible, controllable, and empowering for creatives. They are seeking a creative and commercially-minded individual with expertise in GenAI tools to join their dynamic team. The role involves crafting content, leading demonstrations, and serving as a product expert for pre and post-sales conversations. The ideal candidate should have experience creating content using GenAI tools, a passion for experimentation, and the ability to thrive in a fast-paced environment. Runway is committed to diversity and equal opportunity, offering a salary range of $150,000 to $200,000.

Mid-Market Business Development Representative (BDR)

Company: 360Learning

Location: Remote

Posted Jan 30, 2025

360Learning is seeking a self-driven Business Development Representative (BDR) to join their high-performing team. The role involves qualifying and converting MQLs, proactively sourcing opportunities, and using a best-in-class LMS for onboarding and upskilling. The BDR will have the opportunity to grow into Account Executive or Account Manager roles. The ideal candidate should have a Bachelor's degree, 4-6 years of B2B SaaS experience, and proficiency in CRM and Sales Engagement Software. The company offers competitive compensation, benefits, professional development opportunities, and a remote-first culture. The interview process includes calls with the talent acquisition manager, discovery interviews, a culture fit interview, and an offer.

Reliability Engineering Manager

Company: GE Vernova

Location: Williamsport, PA / Remote

Posted Jan 30, 2025

Senior AI Product Engineer - Fullstack

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize is a leading AI observability and evaluation platform, offering a world-class software solution to help AI teams improve their applications. The Fullstack Engineering team builds scalable services and intuitive frontend applications using TypeScript, Python, and Go. The role involves writing maintainable code, designing APIs, building reusable React components, researching visualization algorithms, collaborating with product design and customer engineering teams, and contributing to in-house AI agents. The ideal candidate has 5+ years of frontend experience, preferably in React and TypeScript, with a strong interest in AI and ML. Bonus points for experience with GraphQL, ML analytics, or working with large language models. The estimated annual salary is between $125,000 and $225,000, plus a competitive equity package. Arize is a remote-first company with offices in New York City and the San Francisco Bay Area, offering a comprehensive benefits package and a focus on diversity and inclusion.

Senior CRM Manager (Monetization)

Company: Palta

Location: Remote

Posted Jan 30, 2025

Palta, a tech platform with over 60 million monthly active users, is expanding its portfolio with successful apps like Flo and Simple. Simple, a nutrition and wellness app, has over 15 million users and 100 year-over-year revenue growth. Palta is developing a new AI product for health improvement. They are hiring a Senior CRM Manager with a strong monetization mindset to lead CRM-driven projects, optimize lifecycle journeys, and drive revenue growth. The role offers a competitive salary, stock options, and a premium Palta Family subscription package.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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