Exceptional Customer Service Jobs in Remote

391,803 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior FinOps Engineer

Company: Upwork

Location: Remote

Posted Jan 30, 2025

View Details Apply on The Muse

Customer Success Manager, Enterprise (US North Central)

Company: Abnormal Security

Location: Remote

Posted Jan 30, 2025

View Details Apply on The Muse

Senior Client Partner, Large Customer Sales (Government)

Company: Reddit

Location: New York, NY / Remote

Posted Jan 30, 2025

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Network Support l2-Avaya knowledge

Company: Kyndryl

Location: Alajuela, Costa Rica / Remote

Posted Jan 30, 2025

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Principal Engineer, Product Software

Company: Equinix, Inc

Location: Remote

Posted Jan 30, 2025

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Senior Accountant

Company: Affirm

Location: Remote

Posted Jan 30, 2025

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Technical Product Manager, Reporting & Integrations

Company: Restaurant365

Location: Remote

Posted Jan 30, 2025

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Sr. Software Engineer

Company: AppFolio

Location: Remote

Posted Jan 30, 2025

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Associate Director, Aggregate Report Scientist

Company: Biogen

Location: Remote

Posted Jan 30, 2025

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Contact Center Rep- Charlotte, NC

Company: TD Bank

Location: Remote

Posted Jan 30, 2025

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Vice President Federal Sales

Company: Sonatype

Location: Remote

Posted Jan 30, 2025

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Partner Success Manager enterprise partnership or account management proven ability to scale partnerships

Senior Manager, Partnerships

Company: Matic Insurance

Location: Remote

Posted Jan 30, 2025

Matic is seeking a Partner Success Manager with a minimum of 5 years of experience in enterprise partnership or account management, focusing on revenue growth, upselling, and managing complex accounts. The ideal candidate should have a proven ability to scale partnerships, influence stakeholders, and drive strategic growth initiatives. Responsibilities include building trusted relationships with clients and partners, understanding client objectives, advocating for strategic growth initiatives, and providing performance insights. Matic offers career advancement, stock options, flexible paid time off, comprehensive insurance, a health savings account, a 401k retirement plan option, continuing education, a true team culture, frequent team events, a modern and casual office environment, and more. Matic is an insurance tech startup that delivers an unbiased approach to insurance, integrating insurance within the home and auto ownership experience.

View Details Apply on BuiltIn

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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