Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Project Manager, Owner's Engineering & Technical Diligence (Reable Energy)

Company: Euclid Power

Location: Remote

Posted Jan 29, 2025

Euclid Power, a renewable energy software and services company, is seeking a Project Manager for its Owners Engineering and Technical Diligence group. The role involves serving as the point of contact for specific engagements, providing technical expertise, and overseeing a wide range of client projects. The ideal candidate should have 5+ years of engineering or technical project management experience in PV and/or energy storage deployment, a Bachelors degree in engineering or other technical fields, and expert knowledge of PV project engineering and construction principles. The company offers a comprehensive benefits package, early equity awards, professional credential sponsorship, multidisciplinary exposure, and a supportive, collaborative, and diverse environment.

Global Product Manager

Company: Accurate Background

Location: Remote

Posted Jan 29, 2025

Accurate Background is seeking a Global Product Manager to join their team. The role involves analyzing global markets, developing product strategies, and delivering new products and services. The ideal candidate should be a confident leader with experience in global markets, excellent communication skills, and a customer-focused mindset. The company values diversity and promotes equality, and offers a fun, fast-paced environment with opportunities for growth. The role requires a minimum of 3+ years of experience in a Product Owner or Product Manager role, strong analytical skills, and the ability to travel up to 25% as necessary.

Senior Content Marketing Manager

Company: Silverfort

Location: Remote

Posted Jan 29, 2025

Silverfort, a cybersecurity company, is seeking a Senior Content Manager with 7+ years of B2B marketing experience, preferably in cybersecurity. The role involves boosting brand awareness, thought leadership, and social media efforts. The candidate will collaborate on content campaigns, write awards submissions, and support the content marketing strategy. They must be a seasoned writer, comfortable with cross-functional international teams, and have experience with engagement and metrics tools.

Customer Success Manager

Company: Triple Whale

Location: Remote

Posted Jan 29, 2025

The job posting is for a Customer Success Manager (CSM) role at Triple Whale, a growing global company. The CSM will focus on supporting ecommerce stores and agency clients, building and maintaining relationships with enterprise clients. Key responsibilities include developing tailored success plans, driving revenue and renewal forecasting, and collaborating with cross-functional teams. The ideal candidate should have previous experience in the ecommerce space, particularly in a SaaS environment, and possess strong communication, problem-solving, and teamwork skills.

Creative Strategist, Amazon

Company: BAD Marketing

Location: Remote

Posted Jan 29, 2025

BAD Marketing is seeking a creative and results-driven Amazon Creative Strategist to lead visual direction for clients. The role involves understanding client branding needs, ensuring creative assets meet guidelines, conducting quality assurance, staying updated on Amazon trends, leading the graphic design team, aligning with client goals, and monitoring performance. The ideal candidate should have 3+ years of experience in creative strategy, design, and content production with a focus on Amazon, proficiency in design software, and strong knowledge of ecommerce conversion strategies.

Principal Field Solution Architect - IAM

Company: CDW

Location: Remote

Posted Jan 29, 2025

CDW, a Fortune 200 leader, is seeking a Principal Solution Advisor with at least 7 years of experience in Identity and Access Management. The role involves executing the full sales lifecycle for enterprise Advisory related projects, strategic account planning, researching, prospecting, relationship building, partnering with software vendors, and opportunity identification. The candidate will also act as a strategic solution advisor to the customer for any security-related opportunities, providing input and recommendations around their overall IAM strategy. The role requires strong writing, communication, and presentation skills, and any security-specific or IAM product-specific sales or technical certifications are a plus. CDW offers a competitive salary range of $133,200 - $151,200, depending on experience and skill set, and an annual bonus target of 20%. The company culture is described as empowering, with a focus on diverse perspectives and a rapidly evolving technology landscape.

Senior Solution Architect - Optimization

Company: D-Wave Systems

Location: Remote

Posted Jan 29, 2025

DWave Systems Inc. is seeking a Senior Solution Architect to build and deliver quantum optimization solutions for customer applications. The role involves working with delivery leads, applications developers, and other solutions architects within the professional services department. The ideal candidate should have a Masters or PhD in a relevant technical field, 5+ years of experience with Python, and knowledge of optimization tools like CPLEX or Gurobi. The company offers competitive pay, unlimited vacation, and a flexible work arrangement. DWave Systems Inc. values diversity and inclusion, and the role offers opportunities for career growth and impactful work.

Tier 2 Technical Support Representative

Company: BigCommerce

Location: Remote

Posted Jan 29, 2025

BigCommerce is seeking a Tier 2 Technical Support Representative with a minimum of 6 months Tier 1 experience. The role involves providing exceptional support to Enterprise merchants and Agency Partners, developing solutions, and collaborating with Tier 1 representatives. The ideal candidate should have excellent communication skills, time management abilities, and familiarity with BigCommerce API, Stencil Framework, and Developer Documentation. BigCommerce values diversity and inclusion, offering reasonable accommodations for individuals with disabilities.

Software Senior Engineer - Big Data - Hybrid

Company: Boomi

Location: Remote

Posted Jan 29, 2025

Boomi is a fast-growing company that aims to make the world a better place by connecting everyone to everything anywhere. They offer an award-winning intelligent integration and automation platform. As a Software Senior Engineer, you will develop sophisticated Big Data systems, work on cutting-edge new product features, and collaborate with various teams. The role requires experience in designing, developing, and maintaining software products that process Big Data, proficiency in Java and Python, and familiarity with cloud platforms like AWS, GCP, or Azure.

SLED Enterprise Account Executive - NYC

Company: Granicus LLC

Location: Remote

Posted Jan 29, 2025

Granicus is a Govtech company that has been recognized for its transformative technology and inclusive approach. They serve over 5500 government agencies and 300 million citizens, providing comprehensive cloud-based solutions for communications, website design, meeting management, records management, and digital services. Their Enterprise Account Executive role involves driving sales generation, fostering market expansion, and crafting compelling value propositions for prospective clients. Granicus values individual initiative, teamwork, and a client-centric problem-solving approach. They offer a competitive benefits package and are committed to building diverse, inclusive teams.

Senior Site Reliability Engineer (SRE) - Poland

Company: Cribl

Location: Remote

Posted Jan 29, 2025

Cribl is a rapidly growing, remote-first company seeking a Senior Site Reliability Engineer in Poland. The role involves unlocking the value of observability data, contributing to the engineering organization, and ensuring high-quality software. The ideal candidate will have extensive experience in enterprise-scale continuous delivery environments, knowledge of cloud platforms, and experience with APM and observability tools. Cribl values diversity and encourages applicants from all backgrounds.

Professional Services Manager

Company: Atlas Technica

Location: Remote

Posted Jan 29, 2025

Atlas Technica, founded in 2016, is seeking a Professional Services Manager to lead a team of Cloud Engineers. The role involves managing and mentoring the team, overseeing client onboarding and cloud implementation projects, and developing scalable processes. The ideal candidate should have a Bachelor's degree in Computer Science or related field, at least eight years of IT experience, and proven experience managing technical teams and delivering client-facing projects. Preferred qualifications include active Azure or AWS certifications, experience in financial industries, and proficiency with Infrastructure as Code tools.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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