Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Strategic Field Architect

Company: Halcyon

Location: Remote

Posted Jan 28, 2025

Halcyon, a cybersecurity company formed in 2021 by industry veterans, is seeking a Strategic Field Architect. This role involves leading proof-of-value engagements, designing testing strategies, collaborating with sales teams, conducting assessments, and managing field engagements. The ideal candidate should have 6+ years of experience in information security, expertise in ransomware and endpoint defense, strong scripting skills, and exceptional communication abilities. Halcyon offers comprehensive benefits including healthcare, 401k, disability coverage, flexible PTO, and a generous equity offering. The base salary range is $160,000 - $185,000.

Tier 1 Service Desk Specialist

Company: Makpar

Location: Remote

Posted Jan 29, 2025

Makpar is a team of innovators and consultants offering services such as Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. Makpar is currently seeking a Tier 1 Service Desk Specialist with experience in ServiceNow, MS Office suite, MS Windows 10 systems, iPhone configuration, and troubleshooting. The role involves providing telephone and email-based support, managing incidents, problems, and service requests, and ensuring all incidents are promptly and accurately documented. The ideal candidate should have superb communication skills, an associate degree in a related field, A+ certification, and ITILv3 and/or ITILv4 certificates. Makpar offers a great benefits package, excellent training, career development opportunities, flexible work schedules, and a generous compensation package.

Regulatory Affairs Sustaining Software with Robotics Support Consultant

Company: RQM+

Location: Remote

Posted Jan 29, 2025

RQM+ is a leading MedTech service provider with a global team of regulatory and quality experts. They offer comprehensive services including clinical trials, lab services, and reimbursement services. The company has deep expertise in all clinical specialties and works with top medical device manufacturers. The Regulatory Affairs Consultant role involves developing strategies, ensuring compliance with regulations, and leading cross-functional teams. Requirements include a Bachelor's degree, experience in Regulatory Affairs, and knowledge of AI, ML, robotics, cybersecurity, and threat modeling. RQM+ values its employees, offering a competitive compensation package and a focus on work-life balance.

Senior Partnerships Manager

Company: Redox

Location: Remote

Posted Jan 29, 2025

Redox is a company dedicated to revolutionizing healthcare through data exchange. They offer a full-service integration platform that securely and efficiently transmits healthcare data across a vast network of provider organizations and healthcare products. The Sr Partnerships Manager role involves building and maintaining relationships with key stakeholders at partner organizations, driving revenue growth, developing partnership strategies, collaborating with product and engineering teams, enabling partners, gathering market intelligence, and managing events. The ideal candidate should have 5+ years of experience in partner management, business development, or strategy within the healthcare tech industry, with a deep understanding of healthcare systems, regulations, and technology trends.

Client Executive, SMC Southwest

Company: BlueVoyant

Location: Remote

Posted Jan 29, 2025

BlueVoyant is seeking an experienced SMC Client Executive to grow high velocity business relationships. The role involves engaging with prospective customers, building relationships with Microsoft SMC Operating Units and field sales teams, and driving pipeline growth. The ideal candidate should have at least 1 year of experience in selling security solutions, preferably Microsoft security solutions, and a bachelor's degree in information technology or a related field. BlueVoyant is a cybersecurity company that utilizes data analytics and technology to secure organizations and their supply chains.

Senior HR Account Manager (HR Generalist)

Company: Toku

Location: Remote

Posted Jan 29, 2025

Toku, a leading provider of compliance infrastructure for crypto companies, is seeking a Senior HR Account Manager. The role involves managing HR operations, client relationships, and complex regulatory matters. The ideal candidate should have 6+ years of HR experience, deep HR expertise, strong communication skills, and a startup mentality. Toku offers a remote-first work culture, competitive salary, equity, and an Apple laptop. The company is committed to diversity and equal opportunity.

Senior Software Engineer, Backend

Company: Life360

Location: Remote

Posted Jan 29, 2025

Life360 is a global company with over 50 million users, offering a range of safety features for families. The Location Cloud team, part of the Location Operating Group, develops and maintains core backend services for real-time location functionality. They are seeking a senior backend engineer with experience in distributed systems, Java, and cloud-native environments. The company values diversity and offers competitive benefits, including health insurance, mental wellness programs, and flexible PTO.

Customer Success Manager II - Mid-Market

Company: Lyra Health

Location: Remote

Posted Jan 29, 2025

Lyra Health, a mental health care company, is seeking a Customer Success Manager. The role involves managing relationships with mid-market employer customers, developing engaging campaigns, producing customer reports, collaborating with internal teams, and contributing to product roadmap planning. The ideal candidate should have 5+ years of experience in customer success, strong relationship building skills, intellectual curiosity, and the ability to thrive in a fast-paced environment. Lyra Health values diversity, equity, and inclusion, and is an Equal Opportunity Employer.

Director, Federal Sales

Company: Box

Location: Remote

Posted Jan 28, 2025

Box, founded in 2005, is a leading Content Cloud company trusted by over 115,000 organizations globally, including 70 Fortune 500 companies. The company aims to transform content management with AI and empower customers to revolutionize their workflows. Box is seeking a Federal Sales Director with 5+ years of enterprise sales experience, 3+ years managing Federal sales teams, and success in ECM Cloud or SaaS sales management in the Federal DoD space. The role involves hiring, training, and managing a team of Federal DoD Enterprise Account Executives, developing team members for career growth, and exceeding sales objectives through coaching and mentorship.

Senior Product Marketing Manager

Company: Equip

Location: Remote

Posted Jan 29, 2025

Equip is a leading virtual evidence-based eating disorder treatment program, founded in 2019. It offers dedicated care teams including therapists, dietitians, physicians, and peer/family mentors. Equip operates in all 50 states and is recognized by Forbes, LinkedIn, TechCrunch, Fast Company, and Business Insider. The Senior Product Marketing Manager role involves developing product marketing initiatives, storytelling, GoToMarket strategies, campaigns, market research, competitive analysis, and stakeholder management. The ideal candidate should have 6+ years of product marketing experience, strong analytical skills, and a deep understanding of end-to-end marketing strategy. Equip values diversity, equity, inclusion, and belonging, ensuring equal opportunity in all aspects of employment.

Director, Commerce (Multi-Solution)

Company: Bounteous

Location: Remote

Posted Jan 29, 2025

Bounteous, a leading digital transformation consultancy, is seeking a Director of Commerce with deep technical expertise in commerce platforms. The role involves serving as a trusted advisor to clients, optimizing customer experiences, and driving business success. The ideal candidate should possess a strong understanding of commerce technologies, industry trends, and best practices. They will collaborate with platform partners, client service, and business development teams to identify and expand account opportunities. The role requires excellent communication skills, a strong executive presence, and the ability to work independently.

Office and People Operations Coordinator - Europe

Company: adMarketplace

Location: Remote

Posted Jan 29, 2025

adMarketplace is seeking an Office and People Operations Coordinator to support the European MD. The role involves office management, employee engagement, and HR support. Key responsibilities include managing the MD's schedule, coordinating company events, overseeing internal communications, and providing HR recruitment support. The ideal candidate is energetic, well-organized, flexible, and has strong people skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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