Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Recruiter

Company: GiveCampus

Location: Remote

Posted Jan 25, 2025

GiveCampus, a leading fundraising platform for nonprofit educational institutions, is seeking a Senior Recruiter to join their mission-driven team. With a seed investment from Y Combinator in 2015, GiveCampus has achieved six consecutive years of profitability and positive cash flow, while more than quadrupling their revenue, customer base, and team. They have facilitated over $6 billion in charitable giving and are committed to advancing the quality, affordability, and accessibility of education. The Senior Recruiter will own and execute recruiting initiatives, from sourcing to hiring top talent across technical and non-technical roles. The ideal candidate will have 5+ years of recruiting experience, including 3+ years in technical roles, and a proven track record of achieving and exceeding recruitment goals in high-growth environments.

DNS Engineer III (Hybrid or Remote)

Company: Identity Digital

Location: Remote

Posted Jan 25, 2025

The DNS Engineer will play a crucial role in designing, deploying, and implementing DNS infrastructure for over 450 Top Level Domains globally. This includes traditional and cloud-based initiatives, as well as developing and implementing emerging technologies. The role involves hardware/software infrastructure implementation, troubleshooting, vendor collaboration, documentation, and training. The ideal candidate should have a Bachelor's degree in computer science or related field, 5+ years of UNIX systems operations experience, and 3+ years of DNS Administration and Operations experience. Additional skills include scripting, packet analysis, DNS protocol knowledge, and participation in DNS Operator and Network Operator communities.

Senior Sales Enablement Manager

Company: Redox

Location: Remote

Posted Jan 25, 2025

Redox is a healthcare technology company that aims to revolutionize the industry by providing a full-service integration platform for secure and efficient exchange of healthcare data. The platform connects to over 7300 provider organizations and 240+ healthcare products, serving tens of millions of patient records daily. The company is seeking a Senior Sales Enablement Manager to develop and implement strategies to empower the sales team, improve prospect experience, and drive revenue growth. The ideal candidate should have 5+ years of experience in sales enablement, client management, or related roles within the healthcare or health tech sector, preferably in a startup environment. They should possess sales process expertise, training and development skills, content creation abilities, and project management skills. Familiarity with Salesforce, Gsuite, Hubspot, ZoomInfo, and Clay Doc is required. Redox is committed to diversity and equal employment opportunities.

Senior Technical Support Engineer (Remote)

Company: Kong

Location: Remote

Posted Jan 25, 2025

The job posting is for a Technical Support Engineering role at a fast-paced startup. The role involves working with top developers worldwide to implement Kong products and technologies, leading complex technical investigations, and creating knowledge articles. The ideal candidate is a voracious learner with coding skills, experience in container deployment, and a minimum of 5 years in a customer-facing technical role. Kong is a leading cloud-native API platform with a mission to enable companies to become API-first and securely accelerate AI adoption.

GTM Solutions Engineer

Company: Finite State

Location: Remote

Posted Jan 25, 2025

Finite State, a fast-growing Series B company, is seeking a GTM Solutions Engineer with cybersecurity expertise, particularly in product security and software supply chain security. The role involves supporting both pre-sales and post-sales technical engagements, executing Proof of Value programs, and serving as the voice of the customer for product management and engineering teams. The ideal candidate should have 5+ years of experience in a Sales Engineer or Solution Consultant role, strong technical skills, a customer-focused mindset, excellent communication skills, and the ability to drive technical excellence and process improvements within the GTM organization.

Copywriter

Company: BAD Marketing

Location: Remote

Posted Jan 25, 2025

BAD Marketing is a large and robust growth marketing agency with a team of over 170 passionate leaders and creatives. They specialize in local lead generation, ecommerce, and information marketing. The company values excellence, teamwork, and a happy company culture. They are seeking a Senior Copywriter to write compelling content for various marketing materials, collaborate with the team, and conduct research. The ideal candidate should have proven copywriting experience, exceptional leadership skills, and strong analytical abilities. Benefits include comprehensive health insurance, professional development opportunities, and a collaborative work environment.

Business Systems Architect

Company: Motorola Solutions

Location: Remote

Posted Jan 25, 2025

Motorola Solutions, a company focused on helping people be their best in moments that matter, is seeking a Software Engineer for its Envysion division. Envysion provides enterprise video security and AI solutions for the restaurant and retail industries, aiming to improve profitability through actionable insights. The Software Engineer will work in a small agile team, developing systems, tools, processes, and databases to support the internal Quote to Cash process. The role involves providing solutions and architectural direction, designing and developing databases, and maintaining the Operational Data Warehouse. The ideal candidate should have a BS in Computer Science, 6+ years of experience in commercial software development, proficiency in JavaScript, NodeJS, PHP, and Salesforce, and experience in cloud-hosted environments like AWS or Azure.

Principal Product Manager (US Remote)

Company: LeanTaaS

Location: Remote

Posted Jan 25, 2025

LeanTaaS, a growth-stage company, offers a strategic leadership role in product management. The role involves defining product strategy, driving vision, and managing end-to-end product development. The company, valued at over $300 million, has raised funds from top-tier investors and is recognized among the top 100 AI companies globally. The role requires 8-12 years of product management experience, expertise in predictive and prescriptive analytics, and strong leadership skills. The company provides a competitive compensation package, comprehensive benefits, and a collaborative work environment.

IT Support Specialist

Company: HiBob

Location: Remote

Posted Jan 25, 2025

The job description is for an IT Helpdesk System Admin position in a SaaS organization. The role requires 23 years of experience, hands-on experience with computer hardware and software installations, administration, and troubleshooting. Familiarity with macOS, Windows 10/11, and MDM solutions is necessary. Experience with SaaS platforms like Okta, Google Workspace, Zoom, and Office 365 is advantageous. The candidate must be comfortable working autonomously and have a service-oriented mindset. Benefits include competitive compensation, benefits, pre-IPO equity, stock options, medical, dental, and vision coverage, 401k with a 3% company match, work from home allowance, temporary remote work, Headspace subscription, wellness benefits, social impact days, Bob balance days, employee referral program, and a dog-friendly office.

Assistant Manager - IT

Company: MetLife

Location: Remote

Posted Jan 25, 2025

The job description for an Assistant Manager in IT involves leading a team, managing projects, and ensuring the organization's effectiveness through strategic technology plans. The role requires extensive experience in web API development, Angular 2, .NET MVC, SQL server programming, and object-oriented programming. Preferred skills include experience in data analytics, BI tools like QlikView, and vendor management. The candidate must possess strong administrative skills and be willing to learn new technologies. MetLife, a leading financial services company, is seeking a candidate who embodies their purpose of helping colleagues, customers, and communities create a more confident future.

Staff Cloud Database Engineer

Company: Varo Bank

Location: Remote

Posted Jan 25, 2025

Varo is seeking a Staff Cloud Database Engineer with extensive experience in Postgres, AWS, and Linux environments. The role involves working with stakeholders, providing architecture consultation, resolving database issues, improving operational support, and providing regular database training. The ideal candidate should have expertise in database administration activities, query tuning, and handling database maintenance with minimal downtime.

Senior Manager, Sales Development

Company: Redox

Location: Remote

Posted Jan 25, 2025

Redox is a healthcare technology company that aims to revolutionize the industry by providing a full-service integration platform for secure and efficient exchange of healthcare data. With over 7300 provider organizations and 240 healthcare products connected, Redox processes tens of millions of patient records daily. The company is seeking a Senior Manager of SDRs to lead and scale the SDR team, driving pipeline growth and supporting the company's sales efforts. The ideal candidate should have 7+ years of sales development experience, leadership skills, and proficiency in CRM tools like Salesforce, Hubspot, and Outreach.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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