Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Reg Affairs Manager - Global CTAs (ATMP/GMO)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse
growth marketing manager SEM paid search channels Google and Bing ecosystem

Growth Marketing Manager - Search Engine Marketing (SEM)

Company: Sleep Doctor

Location: Remote

Posted Jan 25, 2025

Sleep Doctor, a sleep health company founded in 2008, is seeking a Growth Marketing Manager SEM with 4+ years of experience in SEM. The ideal candidate will lead and optimize paid search strategy across Google and Bing, analyze performance data, and collaborate with cross-functional teams. The company offers competitive compensation, benefits, and an inclusive work environment in Seattle.

View Details Apply on BuiltIn

Principal Reg Affairs Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Manager, Software Engineering - Investment Management

Company: AppFolio

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Audio Data Collection - Japanese

Company: TELUS Digital

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Patient Recruitment & Engagement Lead (remote)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Senior Partner Marketing Manager

Company: ServiceNow

Location: Bangalore, India / Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Physician Reviewer, Utilization Management (part-time)

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Patient Recruitment & Engagement Lead (remote)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Personalized Internet Assessor Poland (Belarusian Language)

Company: TELUS Digital

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Field Service Engineer III, Bioprocess (North East)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse
leading brands across the globe deliver better CX with less effort cost and risk most recognizable brands across the globe trust Cyara

Senior Customer Success Manager - East

Company: Cyara

Location: Remote

Posted Jan 25, 2025

Cyara is a leading provider of an Automated CX Assurance Platform, assisting global brands in delivering superior customer experiences with reduced effort, cost, and risk. The company supports the entire CX software development lifecycle, from design to testing and production monitoring. Cyara's commitment to diversity, equity, inclusion, and belonging is evident in its policies and culture. The company values delivering excellence, innovation, integrity, and curiosity. They are seeking an exceptional Customer Success Manager to build and maintain strong relationships with enterprise customers, ensuring they maximize the value of Cyara's solutions. The role requires strategic mindsight, experience managing large multinational accounts, and strong technical acumen. Cyara offers a flexible work environment, competitive compensation, and a results-oriented, fast-paced culture.

View Details Apply on BuiltIn

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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