Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Corporate Sales Engineer (Remote)

Company: CrowdStrike

Location: Barcelona, Spain / Remote

Posted Jan 24, 2025

Director of Underwriting (Small Commercial P&C - All Lines)

Company: Thimble

Location: Remote

Posted Jan 24, 2025

Thimble, an insurtech platform for small businesses, is seeking a seasoned underwriting leader to oversee its operations. The company, founded by Jay Bregman, has delivered over 1.7 million policies to small businesses across the US. Thimble was acquired by Arch Insurance, a publicly listed Bermuda exempted company. The role involves ongoing development of underwriting guidelines, adherence to Thimble's underwriting principles, and assisting with claim adjustments. The ideal candidate should have 7+ years of small commercial P&C insurance underwriting experience, be skilled in digital SMB underwriting, and have experience managing all underwriting functions. The company offers a range of benefits including remote work, comprehensive health coverage, 401k matching, and various wellness perks.

Senior Product Marketing Manager (Remote, US-based)

Company: Liquibase

Location: Remote

Posted Jan 24, 2025

Liquibase is seeking a Senior Product Marketing Manager to define and optimize their go-to-market strategy. The ideal candidate should have extensive experience in product marketing for technical products, particularly in developer-oriented software tools. They must be knowledgeable about DevOps and databases, with a strong ability to write effective technical content. The role involves developing product positioning, leading product launches, supporting sales enablement, and collaborating with cross-functional teams. Liquibase offers a remote-first culture, meaningful equity, comprehensive benefits, and opportunities for growth.

Director of National Dealership Operations

Company: EquipmentShare

Location: Remote

Posted Jan 24, 2025

Equipmentshare, a leading player in the construction equipment rental industry, is seeking a highly experienced Director of National Dealership Operations. The role involves overseeing daily business operations, developing operational policies, managing workflows, coordinating with department heads, driving operational excellence, evaluating and managing risk, spearheading project management, and overseeing budgeting, reporting, planning, and auditing at the national level. The ideal candidate should have a minimum of 10 years of experience in operations management, preferably in the construction or heavy equipment dealership setting, excellent leadership skills, a strong understanding of industry laws and regulations, and proficiency in Microsoft Office Suite and operation management software.

Director of Strategy and Execution

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 24, 2025

Senior Manager, AI/ML Engineering

Company: Spring Health

Location: Remote

Posted Jan 24, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to serve 10 million people. They aim to revolutionize mental healthcare by removing barriers and delivering personalized care. The company has raised $33 billion in funding and seeks a Senior Manager of AIML Engineering to lead a team of data scientists in developing machine learning models and algorithms. The ideal candidate will have a strong technical background, leadership skills, and a passion for driving data-driven impact.

Copywriter

Company: Arrow Electronics

Location: Remote

Posted Jan 24, 2025

2025 Customer Support Process Summer Intern

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 24, 2025

Strategic Alliances & Channel Senior Manager

Company: Spring Health

Location: Remote

Posted Jan 24, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. They offer a range of services including therapy, coaching, medication, and more, using their Precision Mental Healthcare technology. The company has raised capital from prominent investors and is valued at $33 billion. They are seeking a Strategic Alliances & Channel Senior Manager with 7+ years of experience in benefits sales, brokering, or group voluntary benefits. The role involves educating and advocating for Spring Health, serving as a go-to expert for partners, collaborating to improve partnerships, supporting client success, creating impactful tools, and staying ahead of market trends. Success in this role is measured by pipeline growth, revenue impact, building advocacy, and cross-functional collaboration. Spring Health offers a competitive total rewards package, including health, dental, vision benefits, 401k match, parental leave, professional development reimbursement, and more.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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