Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Enterprise Security Engineer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio is seeking an experienced Enterprise Security Engineer (P3) to evolve and mature its enterprise security. The role involves consulting with business units, maturing a growing team, performing threat modeling, architectural reviews, and risk assessments, and developing security standards. The ideal candidate should have 5+ years of experience in information security, minimum 3 years in enterprise security/security engineering, and expertise in OS and endpoint security, threat modeling, and log analysis. The position is remote, based in Ireland or UK, with occasional travel. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and retirement savings. The company values diversity, equity, and inclusion.

Environmental Services Engineer/Scientist

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos, a technology-focused solutions provider, is seeking an Environmental Services Engineer/Scientist. The role involves working in a team, conducting due diligence and environmental reviews, and supporting Independent Engineering and Owner's Advisory services. The ideal candidate should have a Bachelor's degree in engineering or related field with 8+ years of experience in power generation facilities or oil and gas industries. They should possess strong knowledge in environmental issues, air quality permitting, and client relations. Leidos offers career advancement, growth opportunities, and a competitive compensation package.

Senior Software Developer

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Senior Associate, Partnerships, Crypto Payments

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a highly ambitious and passionate business development professional to join their team. The role involves developing and executing partnership strategies for Coinbase's Developer Platform and Wallet products. The ideal candidate should have a solid understanding of the payments stack, international experience, and strategic instincts. They will work cross-functionally, leading initiatives with product, finance, comms, compliance, legal, policy, and marketing teams. The role requires negotiating agreements, maintaining relationships with partners, and bringing deals to fruition. Coinbase values diversity and is committed to equal opportunity employment.

Workers Compensation Claims Technician - West Region

Company: Liberty Mutual Insurance

Location: Las Vegas, NV / Remote

Posted Jan 24, 2025

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician with at least 3 years of experience. The role involves conducting investigations, setting up claims, determining the need for independent adjusters, evaluating claims for potential fraud, and negotiating settlements. The company offers a competitive salary range, benefits, and opportunities for growth. Candidates must reside within 50 miles of specified locations or be eligible for 100% remote work in California. Liberty Mutual values diversity, integrity, and hard work, providing a supportive work environment.

Customer Support Strategy, Planning & Insights Manager

Company: Airtable

Location: Remote

Posted Jan 24, 2025

Airtable, a no-code app platform, is seeking a strategic planner with 7+ years of experience in Sales Strategy & Ops, Support Ops, Revenue Ops, or management consulting. The role involves leading strategic and budget planning, designing dashboards, conducting deep-dive analyses, and developing predictive models. The candidate should be an exceptional communicator, strong in Excel and analytical tools, and have experience translating business needs into technical requirements. Airtable is an equal opportunity employer, committed to diversity and providing reasonable accommodations.

Financial Crime Risk Oversight Specialist (US)

Company: TD Bank

Location: Remote

Posted Jan 24, 2025

TD, a leading global financial institution, is seeking a Financial Crime Risk Oversight Specialist for a role in New York, New York. The role involves providing expert guidance and oversight for AML/ATF/Sanctions/ABAC compliance programs. TD offers competitive compensation, growth opportunities, and a comprehensive Total Rewards package. The company is committed to customer experience, colleague development, and diversity. The job description highlights the importance of the role, the company's reputation, and its commitment to supporting colleagues' career growth.

Engineering Manager, GitLab Delivery - Release

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking an Engineering Manager for GitLab Delivery - Release. The role involves building a world-class team, maintaining an environment for team success, and partnering with a Product Manager to connect business goals with engineering solutions. Key responsibilities include hiring, guiding release orchestration, managing agile projects, and ensuring the security, performance, and scalability of the release process. The ideal candidate will have experience leading software delivery, strong technical background, and excellent cross-functional collaboration skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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