Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Online Data Analyst - United States of America

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

This is a part-time, long-term freelance opportunity for a detail-oriented individual with a passion for research and understanding of national and local geography. The role involves enhancing digital maps used globally, conducting online research, and completing various tasks such as data verification and accuracy checks. The position offers flexibility, remote work, and the chance to be part of a dynamic, innovative team. TELUS Digital AI, the employer, is committed to diversity and inclusion, ensuring equal opportunities for all qualified applicants.

Sales Commissions Manager, Strategic Finance

Company: Reddit

Location: Remote

Posted Jan 24, 2025

Reddit, a vast online community with millions of daily active users, is hiring a Sales Commissions Manager. The role involves managing, analyzing, and optimizing sales commission processes, ensuring accurate and timely payouts, and collaborating with various teams. The ideal candidate should have 5+ years of experience in sales commission processing, strong analytical skills, and proficiency in Salesforce and G Suite. Reddit offers comprehensive benefits including healthcare, 401k matching, flexible vacation, and parental leave. The base pay range for this position is $140,800—$197,100 USD.

Personalized Internet Ads Assessor - Dutch Speakers in Belgium

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

This job posting is for a freelance, remote position as a Personalized Internet Ads Assessor. The role involves reviewing online advertisements, rating their relevance, and providing feedback on language and cultural relevance. The goal is to improve content, quality, and layout for millions of users. The position offers flexible hours, access to mental health support, and the opportunity to be part of a global AI community. No prior professional experience is required, but candidates must pass a qualification exam and meet basic requirements including excellent English and Dutch communication skills, familiarity with Belgian affairs, and daily access to a broadband internet connection and a smartphone.

Senior Solutions Architect, Telco, DACH

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Solutions Architect specializing in telecommunications for the DACH region. The role involves engaging with customers, providing technical expertise, and driving sales strategy. The Solutions Architect will be a product advocate, focusing on technical solutions while understanding business outcomes. They will collaborate with various teams, build customer relationships, and serve as a customer advocate. The ideal candidate will have experience in technical pre-sales, modern software development, cloud computing, and the telecommunications industry. GitLab offers a flexible work environment, benefits, and opportunities for growth and development.

Technical Game Designer

Company: Meta

Location: Remote

Posted Jan 24, 2025

Meta's Horizon Team is developing a social UGC platform for the Metaverse, offering freedom of identity and expression. The Technical Game Designer role involves prototyping, designing, and shipping VR experiences for Horizon Worlds. Responsibilities include designing end-to-end experiences, collaborating with cross-functional teams, and advocating for game design. Minimum qualifications include 8+ years of game design experience, technical game design skills, and experience leading end-to-end development efforts. Meta is committed to fostering an inclusive environment and offers competitive compensation with benefits.

CiWF Principal Technical Consultant, Field Services Management

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technical Architect for Customer & Industry Workflows. This strategic role involves guiding clients through the implementation of ServiceNow's CSM and FSM solutions, delivering best-practice-based solutions, and driving business outcomes. The ideal candidate will have deep expertise in field service management, strong understanding of customer service workflows, and proficiency in ServiceNow technologies. Key responsibilities include project delivery, pre-sales support, and product collaboration. Qualifications include a minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. ServiceNow certifications are mandatory.

Senior Regulatory Analyst

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 24, 2025

Oscar, a health insurance company founded in 2012, is seeking a Sr. Regulatory Analyst for its Legal Operations team. The role involves project managing and supporting tasks to ensure compliance with federal and state health plan requirements. The analyst will work with internal teams and interface with external regulators. The position is based in a blended work culture, with a requirement to visit the Tempe office at least two days a week. The base pay is between $33.23 - 43.62 per hour, with additional benefits. Key responsibilities include facilitating review and submission of provider and network contract filings, maintaining tracking processes, and supporting relationships with regulatory bodies.

Online Data Analyst - India

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

This is a part-time, long-term freelance opportunity for detail-oriented individuals with a passion for research and understanding of national and local geography. The role involves enhancing digital maps used globally, conducting online research, and completing various tasks such as data verification and accuracy checks. The position offers flexibility, remote work, and the chance to be part of a dynamic, innovative team. TELUS Digital AI, the employer, is committed to diversity and inclusion, ensuring equal opportunities for all qualified applicants.

メインフレーム スペシャリスト

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Kyndryl is seeking experienced IT specialists for a role involving designing, building, migrating, and operating mainframe systems. The role requires expertise in mainframe products (hardware, z/OS, DBDC), team leadership, IT service management, and technical knowledge related to product changes and version upgrades. Kyndryl values diversity, inclusivity, and continuous learning, offering opportunities for professional growth and certifications. The company culture emphasizes customer success and well-being, with benefits supporting employees and their families.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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