Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Audience Editor

Company: GANNETT

Location: Remote

Posted Jan 24, 2025

USA TODAY is seeking a Senior Audience Editor for a remote position based in the continental US. The role involves directing digital coverage, optimizing content for various platforms, and mentoring team members on audience engagement. The ideal candidate should have a strong understanding of audience metrics, excellent time management skills, and a passion for audience growth and social media. The position requires a bachelor's or master's degree, at least 7 years of newsroom experience, and expertise in social platform analytics.

【第二新卒】KJTS_ITエンジニア(全国)

Company: Kyndryl

Location: Osaka, Japan / Remote

Posted Jan 24, 2025

Kyndryl, a global IT infrastructure company, is seeking an IT Engineer to design, build, manage, and modernize mission-critical technology systems. The role involves utilizing the latest technologies in cloud, mainframe, application & data AI, security & resilience, network & edge, and digital workplace. The ideal candidate should have advanced technical skills, proficiency in Japanese and English, and a passion for contributing to business. Kyndryl aims to support customers' transformation, contribute to regional societies, and foster a culture of innovation and inclusivity.

Data & AI Consultant (m/f/d)

Company: Kyndryl

Location: Zurich, Switzerland / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Data & AI Consultant to accelerate customer competitive performance globally. The role involves unleashing AI technology potential, collaborating with customers to conceptualize strategic applications, and delivering invaluable insights. The consultant will lead workshops, engagements, and forge best-in-class AI roadmaps. They will analyze customer business issues, formulate hypotheses, and test conclusions, delivering data solutions. The ideal candidate has 3-5 years of AI and Data consulting experience, strong technical expertise, and excellent communication skills.

CRA to Sr.CRA Home-based/Hybrid

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Clinical Research Monitor with 4+ years of experience. The role involves monitoring investigator sites, ensuring data accuracy, assessing investigational products, and advancing deficiencies to clinical management. The monitor will also participate in the investigator payment process, provide trial status updates, and ensure study systems are updated. Additional responsibilities include facilitating communication between sites, maintaining administrative tasks, and contributing to project publications. The ideal candidate should possess a Bachelor's degree in a life sciences field or equivalent, effective clinical monitoring skills, and a strong understanding of ICH GCPs and regulations.

DevOps Engineer

Company: Atlassian

Location: Gdańsk, Poland / Remote

Posted Jan 24, 2025

Atlassian is seeking experienced DevOps engineers to join their Data Center team. The role involves building software to enhance the availability, performance, and stability of the 'Instant Environments' cloud computing service. The ideal candidate should have 3+ years of experience in designing, delivering, and operating large-scale, AWS cloud-native infrastructure solutions. They should also be proficient in automation and Infrastructure-as-code projects, Kubernetes, Helm, Python, and observability tools. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

MANAGER SALES, NEW LOGO

Company: UKG

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

UKG, the largest U.S.-based private software company, is seeking a sales leader with a proven track record in exceeding sales quotas. The role involves managing Account Executives, supporting new hires, and driving new logo sales strategy. UKG offers a comprehensive benefits package, an inclusive culture, and opportunities for professional growth. The company is currently leading in workforce management and human capital management, with plans to expand further with AI-powered solutions.

MD Telephone Adjuster (I, II, or Sr.) - National General

Company: Allstate

Location: Remote

Posted Jan 24, 2025

National General Insurance, a subsidiary of The Allstate Corporation, is currently hiring for an experienced Material Damage Telephone Adjuster. The ideal candidate should be located in a Pacific time zone state. The role involves investigating and confirming facts of loss for automobile accidents, determining coverage, liability, damages, and negotiating claims. The company offers competitive compensation, ranging from $47,440.00 to $70,415.00 annually, based on experience and qualifications. National General emphasizes a collaborative work environment, encouraging employees to challenge the status quo and impact the future positively.

Senior Director, Agent Solutions

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

The job posting is for a leadership role in the Agent Solutions and Enablement (ASE) team at Liberty Mutual. The successful candidate will set the strategic vision for agent technology infrastructure, including core systems and a new compensation admin system. They will lead a team to optimize technology solutions, work closely with various departments and external partners, and ensure efficient data, reporting, and operational support. The role requires strong communication skills, a degree in a relevant field, and 15+ years of experience with top-tier Business Intelligence tools. Liberty Mutual values diversity, equity, and inclusion, offering comprehensive benefits and learning opportunities.

Engineer II, Field Service (SEM/TEM/FIB) - Raleigh NC

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Field Service Engineer II for the Materials and Structural Analysis Division (MSD). The role involves on-site installation, servicing, and repair of complex equipment like Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), and more. The engineer will also instruct customers on system operation and maintenance, and collaborate with application scientists to solve user challenges. The position offers growth opportunities, transportation support, and comprehensive benefits including bonus, 401k, healthcare, and more. The ideal candidate should have a degree in electronics, physics, engineering, or similar, with 4-5 years of experience in operating, troubleshooting, and repairing complex analysis tools. Fluency in English, strong problem-solving skills, and the ability to travel 25-50% are required.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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