Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Industry Account Executive for National Reconnaissance Office and National Geospatial-Intelligence Agency

Company: Planet

Location: Remote

Posted Jan 23, 2025

Planet is a global company that designs, builds, and operates the largest constellation of imaging satellites, delivering empirical data via a cloud-based platform. They are seeking a National Geospatial Intelligence Agency (NGA) and National Reconnaissance Office (NRO) Account Executive based in the Washington, D.C. metro area. The role involves managing existing contracts, expanding sales growth, and developing new business opportunities with NGA and NRO. The ideal candidate should have 6-8 years of experience in the US Department of Defense or Intelligence Community, a Bachelor's degree, U.S. citizenship, and a TS/SCI security clearance. They should also have experience in Software and/or Data as a Service sales, prospecting, and closing deals with Federal customers.

Senior Software Engineer, Login Identity Platform

Company: Oscar Health

Location: Remote

Posted Jan 23, 2025

Oscar Health is hiring a Senior Software Engineer for the Login Identity Platform. The role involves architecting and building the next generation of authentication and authorization for Oscar Health. The ideal candidate should have a deep understanding of Python, expertise in Flask, and experience with protocols such as OAuth 2.0, SAML, SCIM, and OpenID Connect. The position offers a base pay of $174,400 - $228,900 per year, employee benefits, and company equity grants. The candidate will work closely with cross-functional teams to implement and manage identity tooling and governance engines, design and maintain software applications, and integrate workforce identity tools into SAAS tools. The role requires 4+ years of experience as a Software Developer or Software Engineer in Python and a strong understanding of identity protocols such as SAML, OIDC, and SCIM.

Associate Recruiter

Company: GlossGenius

Location: New York, NY / Remote

Posted Jan 23, 2025

Staff Software Engineer

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Growth Operations Lead, India

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit is seeking a growth-focused leader to expand its global presence, particularly in India. The role involves nurturing communities, forming strategic partnerships, and collaborating with product teams to ensure local product-market fit. The ideal candidate should have an entrepreneurial spirit, strong execution skills, and a proven track record in growth operations. They should be data-driven, have excellent communication skills, and possess a deep understanding of the local market culture.

Senior CICS Mainframe Systems Programmer

Company: Ensono

Location: Remote

Posted Jan 23, 2025

Ensono is seeking a candidate with extensive experience in the zSeries (mainframe) platform, particularly with CICS TS and OEM product support. The role involves providing premium software support and services to Ensono's mainframe clients related to CICS, including fulfilling customer service orders, primary support for reported problems, and 24/7 support across multiple time zones. The candidate will also assist in customer migrations, disaster recovery tasks, and product upgrades. Ensono values flexibility, work-life balance, and offers benefits such as unlimited PTO, health plans, and a 401(k) match.

Senior Software Engineer, Backend - Platform (Infra Core Reliability Team)

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a Senior Software Engineer to join the Core Reliability Team, a vital part of the Infrastructure org. The role involves promoting reliability culture, scaling the system by 10-20x, and securing service configurations. The ideal candidate should have at least 5+ years of experience in software engineering, strong technical skills, and excellent communication abilities. They should be passionate about building an open financial system and be comfortable working in a rapid growth environment.

Technical Senior Manager, SecOps | Remote, US

Company: Coalfire

Location: Remote

Posted Jan 23, 2025

Coalfire is seeking a Technical Senior Manager to oversee Security Operations, including SIEM management, continuous monitoring, and vulnerability management services. The role involves balancing hands-on technical responsibilities with team management, acting as a technical escalation point, and collaborating with internal teams for operational excellence. The ideal candidate should have 7+ years of hands-on experience in technical roles, strong technical expertise with SIEM platforms and vulnerability management tools, and proven ability to manage operational processes and handle escalations.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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