Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

ACCOUNT EXECUTIVE

Company: UKG

Location: Remote

Posted Jan 23, 2025

Principal Machine Learning Engineer

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Principal Machine Learning Engineer with a strong background in Data Science, Machine Learning, and Predictive Modeling to join their Efficiency Engineering team. The role involves developing cutting-edge AI solutions for both internal and external customers, focusing on supervised machine learning models and GenAI/LLM-powered applications. The successful candidate will collaborate with various teams, utilize advanced technical stacks, and work with enterprise data sources. Required qualifications include extensive experience in data science, proficiency in Python or R, understanding of data processing techniques, and experience with cloud platforms like AWS. The role is remote-based in Colombia with approximately 15% travel.

Oracle Master Data Management Lead - Director

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

Senior Counsel, Product

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Enterprise Sales Engineer - DACH

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

Abnormal Security is hiring an Enterprise Sales Engineer for the DACH region. The role involves being the customer's technical contact, crafting strategic business cases, and conducting product demos. The ideal candidate should have 5+ years of sales engineering experience, fluency in German, and a strong technical background in messaging and internet security. They must be able to tie technology to business outcomes, influence audiences, and drive customer satisfaction.

Staff Software Engineer

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot is seeking a Staff Software Engineer for the Reporting Product Group. The role involves working on a high-impact mission, dealing with complex technical and customer problems, and ingesting petabytes of data daily. The engineer will join the Reporting Platform BE team, responsible for the core reporting infrastructure used across the entire HubSpot product. Key requirements include a long track record of delivering high-value projects, a thirst for technical challenges, hands-on coding, strategic direction for major projects, mentoring skills, and pragmatic problem-solving abilities. The cash compensation range is $218,900 - $328,400 annually.

IT Helpdesk Agent /ITヘルプデスクエージェント

Company: Kyndryl

Location: Naha, Japan / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Customer Service Representative for an IT Help Desk role in Okinawa. The role involves handling customer IT inquiries, providing support, and troubleshooting issues. The company values empathy, inclusivity, and continuous learning. No prior tech experience is required, as training and certifications are provided. The role offers opportunities for career growth, mentorship, and diverse work experiences. Kyndryl promotes a supportive work environment and invests in employee development.

Strategic Alliances Manager

Company: Red Canary

Location: Remote

Posted Jan 23, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They are committed to doing what's right for their customers, delivering great quality, and being relentless. They are looking for a Strategic Alliances Manager to manage key technology partnerships, establish themselves as an SME, and support strategy development plans. The role requires 5+ years of experience in the computer security industry, strong communication skills, and a hunter mentality. The compensation range is $137,200 - $160,000 base plus commission, with an estimated OTE of $196,000 - $228,000 plus equity.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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