Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Technical Application Scientist, HID

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific Inc. is seeking a Technical Application Scientist HID with 2+ years of laboratory experience and a Bachelor's degree in a scientific field. The role involves providing technical application support, collaborating with cross-functional teams, and troubleshooting for HID instruments and reagents. The company values inclusiveness and offers a comprehensive Total Rewards package including medical, dental, vision plans, PTO, parental leave, and retirement programs. The salary range for this position based in California is $66,000.00-$99,000.00.

Junior Business Developer

Company: Kyndryl

Location: Milan, Italy / Remote

Posted Jan 23, 2025

Business Development Executive

Company: Ansys

Location: Glasgow, United Kingdom / Remote

Posted Jan 23, 2025

Ansys, a company specializing in simulation software, seeks a Business Development Executive for the UK Aerospace and Defence sector. The role involves driving revenue, developing strategic partnerships, and expanding client reach. Key responsibilities include creating growth strategies, managing relationships with key clients, increasing client base, coordinating cross-functional teams, and aligning Ansys' mission with market trends. The ideal candidate should have a Bachelor's degree in Business, Marketing, Engineering, or related field, with 4+ years of sales or business development experience. They should possess strong networking skills, understanding of the Defence domain, and ability to obtain SC Clearance. Fluency in English is required, with up to 50% travel expected. Preferred qualifications include cross-team management skills, experience in major UK and International Defence programmes, and previous Military experience.

Sr Reg Affairs Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The job posting is for a Senior Regulatory Affairs Specialist position in a global clinical trial setting. The role involves leading regulatory discussions, coordinating strategies for Phase 1 to 4 clinical trials, and providing strategic regulatory intelligence. The successful candidate will interact with sponsors, review clinical trial documents, and manage project teams. They will also represent the regulatory department, arrange client meetings, and have a strong understanding of global regulatory guidelines.

Senior Software Engineer I, Front End - Chart View (Remote Eligible)

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 23, 2025

Smartsheet, a tech company founded in 2005, is seeking a full stack software developer with a front-end focus. The role involves building the next generation of charting and analytical experiences using no-code tools. The developer will work with a team of experts in technologies like React, Typescript, Chart.js, Java, MySQL, and Terraform. Key responsibilities include writing clean code, developing modern web UI, and mentoring junior engineers. The ideal candidate should have 5+ years of software development experience, expertise in modern object-oriented programming languages, and experience in SaaS application development.

Customer Care Associate, Remote in Alberta, Canada

Company: Carewell

Location: Remote

Posted Jan 23, 2025

Carewell is seeking a Customer Care Associate in Alberta, Canada. The role involves providing top-tier service to family caregivers, handling customer needs, and building trust-based relationships. The ideal candidate should have 1-2 years of customer service experience, strong service skills, and proficiency in computer and typing skills. They must be legally authorized to work in Canada and complete a 3-week training program. Carewell offers competitive pay, remote work, vacation, holiday pay, and a sign-on bonus. The company is dedicated to making caregiving easier and is a fast-growing, customer-centric business.

Staff Fullstack Engineer, Anonym

Company: Mozilla

Location: Remote

Posted Jan 23, 2025

Mozilla Corporation, a nonprofit technology company, is seeking a versatile fullstack Software Engineer to enhance their gotomarket strategy. The role involves designing, implementing, and maintaining core services and infrastructure built around distributed computing in Trusted Execution Environments. The ideal candidate should have 7+ years of software engineering experience, proficiency in Java and Python, and cloud development experience in Azure, AWS, or GCP. Bonus points for familiarity with big data processing frameworks, real-time data streaming technologies, and privacy-enhancing technologies.

Senior PMO Analyst - GCCA Remote

Company: TransUnion

Location: Johannesburg, South Africa / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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