Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Group Insurance Premier Sales Executive Iowa

Company: Prudential Financial

Location: Dubuque, IA / Remote

Posted Jan 23, 2025

Prudential's Group Insurance Distribution organization is seeking a strategic Premier Sales Executive for their GI Distribution Premier Accounts team. The role involves evaluating and quoting on Premier Account cases, building relationships with key producers and consultants, and negotiating the best pricing. The ideal candidate should have demonstrated success in selling financial or health insurance, understanding of underwriting concepts, and strong relationship-building skills. The company offers competitive compensation, benefits, and opportunities for professional development.

Software Engineer (New Grad) - US

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking early-in-career Software Engineers to join various engineering teams. The role involves designing and developing features across a broad surface area, tackling challenges from data structures to data analytics. Samsara is excited to help digitally transform industries like agriculture, construction, and transportation. As a Software Engineer, you'll have the autonomy and support to make an impact as the company builds for the long term. The ideal candidate wants to solve challenging problems, build with the best, and champion Samsara's values.

Senior ServiceNow Engineer - AI/ML

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Software Engineer specializing in the ServiceNow Platform and AI/ML. The role involves collaborating with senior developers and data scientists to design, develop, and deploy cutting-edge AI/ML models. The ideal candidate should have 5+ years of overall technical experience, proficiency in JavaScript, HTML, and CSS, and hands-on experience in the ServiceNow Platform. The position offers an opportunity to work with talented peers, cutting-edge technologies, and have a direct impact on products that empower users.

Senior Business Process Analyst - Salesforce (US Remote)

Company: Ansys

Location: Austin, TX / Remote

Posted Jan 23, 2025

Ansys is seeking a Senior Business Process Analyst to lead and optimize sales effectiveness processes within the GTM Operations organization. The role involves partnering with business stakeholders to standardize and streamline Marketing and Sales Effectiveness processes, improving the sales experience and introducing internal efficiency. The ideal candidate should have 5+ years of experience in defining and re-engineering sales effectiveness processes, with a focus on capabilities like lead/prospecting management, deal registration management, and opportunity pipeline management. Proficiency in Salesforce platform implementation and agile methodologies is required. The role involves establishing a harmonized end-to-end process vision, managing process design complexity, and contributing to project milestones and deliverables.

Machine Learning Engineer

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Machine Learning Engineer with a strong background in Data Engineering and Machine Learning to join their Efficiency Engineering team. The role involves developing and deploying AI/ML models, collaborating across teams, utilizing an advanced technical stack, and integrating enterprise data sources. The successful candidate will work on groundbreaking projects, collaborate with talented professionals, and have the support to innovate and excel. The role is remote but not eligible for hiring in CA, CT, NJ, NY, PA, WA. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and retirement savings program.

Competition Legal Counsel

Company: ServiceNow

Location: Dublin, Ireland / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a motivated Competition Law specialist to join their growing team in Dublin. The role involves driving global competition law interpretation, developing the company's competition law practice, and supporting key legal projects. The ideal candidate should have an Irish, U.K., or European law degree, 3+ years of relevant experience, and broad experience in EU competition law matters. They should also have experience working with technology companies, understanding technical issues, and engaging with regulators. Excellent communication skills are essential.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Birmingham, United Kingdom / Remote

Posted Jan 23, 2025

Lead Digital Business Analyst

Company: Glossier

Location: Remote

Posted Jan 23, 2025

Glossier, a people-powered beauty ecosystem, is seeking a Lead Digital Business Analyst with experience in retail and/or eCommerce marketing and merchandising. The ideal candidate will have a broad skill set including strong analytical horsepower, excellent business judgment, and a passion for data-driven analytics. The role involves building out a current picture of shopping funnel and site journeys, collaborating with various teams to drive business performance, and designing, executing, and analyzing A/B tests. Over 12 months, the analyst will develop new metrics, monitor site funnel metrics, and partner with the eComm team to drive the testing roadmap.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages