Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Analyst, UM Authorization Strategy

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 23, 2025

Oscar, a tech-driven health insurance company, is seeking a Senior Analyst for Utilization Management Authorization Strategy. The role involves developing and analyzing key dashboards, driving operational excellence, and identifying strategic opportunities. The candidate will work cross-functionally, focusing on data-driven decisions and automation. They will report to the Director of UM Authorization Strategy and play a key role in shaping the company's overall strategy. The position is based in New York City, Tempe, or Los Angeles, with remote work options available. Qualifications include a bachelor's degree, 1+ years of relevant experience, and proficiency in SQL, data analysis, and storytelling.

Represented Bodily Injury Adjuster (NE/OH) - Remote

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is offering a remote Represented Bodily Injury Adjuster position with a competitive salary and comprehensive benefits. The role involves investigating automobile accidents, assessing coverage and damages, and negotiating settlements. The ideal candidate will have prior casualty claim handling experience, preferably in New England states or Ohio, and strong communication skills. The position requires working independently, managing time efficiently, and using critical thinking and problem-solving skills. Allstate provides a technology bundle, connectivity reimbursement, and a supportive work environment. The company is committed to diversity, inclusivity, and employee development.

Key Account Manager - Nashville

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

iRhythm Technologies is seeking a Key Account Manager for their Nashville area. The role involves providing superior support to grow, nurture, and maintain iRhythm's highest-volume accounts. The successful candidate will cultivate and sustain long-term customer relationships, meet and exceed KPIs, and collaborate with various internal teams. The ideal candidate should have a Bachelor's degree, at least 3 years of account management experience, and strong communication skills. iRhythm offers a competitive compensation package, excellent benefits, and a supportive work environment.

Sr. Product Manager (Clinical Reporting)

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

iRhythm Technologies is seeking a Senior Product Manager for Clinical Digital Products. The role involves leading an agile development team to create software tools for diagnosing cardiac arrhythmias. The ideal candidate should have 7+ years of product management experience, strong leadership skills, and a deep understanding of product management best practices. They should also have experience in healthcare or a similarly regulated industry. The company offers a competitive compensation package, excellent benefits, and a diverse and inclusive work environment.

Wind Hub Manager

Company: GE Vernova

Location: Abilene, TX / Remote

Posted Jan 23, 2025

The Wind Hub Manager role involves overseeing resources and logistics, performing maintenance services, and managing field services engineering. The manager will impact approaches, projects, and programs, and have significant input into priorities. They will ensure quality, efficiency, and effectiveness of their team. The role requires a Bachelor's degree or equivalent experience, and at least 3 years of advanced experience in Services & Resource Management. The base pay range is $78,800.00 - 105,000.00 - 131,200.00 USD, with additional benefits including healthcare, retirement plans, and tuition assistance.

Sr Enterprise Account Executive

Company: ServiceNow

Location: Philadelphia, PA / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting is for a sales role, requiring 10+ years of software/solutions sales experience, ability to build C-suite relationships, and a customer success focus. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers.

Senior Product Manager, Workday

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Product Manager for Core HCM to transform the employee experience. The role involves leading the transformation of Equinix's employee experience into World Class Moments that Matter, ensuring the core HR system supports critical processes, and empowering employee experiences through continuous improvement. The ideal candidate will have extensive knowledge of HCM systems, particularly Workday, and experience in Agile methodology. They will be responsible for developing a vision, providing thought leadership on Product Management and employee experience best practices, and driving continuous optimization through data-driven insights and customer feedback.

Senior Analyst, Payment Integrity Data Mining

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Oscar, a health insurance company founded in 2012, is hiring a Data Mining Senior Analyst for its Payment Integrity team. The role involves overpayment concept creation, research, quality control, and process improvement. The analyst will work cross-functionally, leveraging deep understanding of Oscar's systems to translate stakeholder friction into actionable opportunities. The position requires a bachelor's degree or equivalent experience, 2+ years in claims auditing or healthcare payment integrity, and proficiency in data analysis tools. Bonus points for healthcare background, process improvement training, and SQL experience. The role is based in New York City, Tempe, or Los Angeles offices, or remotely in specified states, with competitive pay and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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