Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Sr. Software Engineer - Cloud Platform Reliability (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a skilled developer to build next-generation infrastructure and security platforms. The role involves developing and maintaining services for reliability and scalability, enhancing monitoring services, and collaborating across teams. The ideal candidate should have 6+ years of experience in developing microservices for SaaS products in object-oriented languages like Golang, Java, Scala, Kotlin, Python, or Node.js. They should possess a deep understanding of distributed systems, scalability challenges, and multi-threading, concurrency, and parallel processing technologies. The candidate will also be expected to contribute to the open-source community, thrive in a fast-paced environment, and adhere to engineering best practices.

Associate Consulting Engineer- Azure

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a best-in-class training program for Associate Consulting Engineers (ACEs). ACEs will participate in a milestone-based program, gaining valuable on-the-job skills and collaborating with top technology professionals. The role involves driving architecture and delivering customer solutions on the Microsoft Azure Platform, participating in pre-sales activities, planning, design, implementation, operations, and consulting. CDW values collaboration, integrity, inclusivity, and personal growth, providing opportunities for hands-on experience with leading-edge technology and career advancement. The ideal candidate should have a degree in a relevant field, practical experience, and certifications. CDW is a Fortune 200 leader committed to fostering an environment that supports work-life balance and professional development.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 23, 2025

Senior Manager Internal Audit

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, is seeking a highly experienced Senior Manager, Internal Audit. The role involves managing and overseeing financial, operational, and compliance audits, leading the execution of the internal audit plan, and collaborating with key business partners. The ideal candidate should have extensive internal audit experience, excellent communication skills, and a professional certification like CPA or CIA. CDW values innovation, continuous growth, and fosters an environment that embraces collaboration, integrity, inclusivity, and individuality.

Manager - Software Engineering

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and contribute to their mission. The Manager, Software Engineering role involves leading a team in delivering software solutions, gathering requirements, and mentoring team members. Key responsibilities include understanding application architecture, coordinating with technical leads, and participating in project planning. Required qualifications include a Bachelor's degree, 8+ years in application development, and experience with Google Cloud Platform, Agile practices, and Atlassian suite tools. CDW values diverse perspectives, fostering a positive work environment with opportunities for career growth.

Ad Operations Specialist

Company: Editorialist YX

Location: Remote

Posted Jan 23, 2025

The job posting is for an Ad Operations Specialist role, responsible for managing and optimizing digital advertising campaigns across various platforms. The role involves media planning, trafficking, monitoring, and reporting, ensuring campaigns meet client requirements. The specialist will work closely with internal teams and vendors to ensure smooth execution and deliver high-quality results in a fast-paced environment. Key responsibilities include media forecasting, campaign reporting, affiliate onboarding, managing CRM data, and facilitating communication with clients and teammates.

Principal FSA

Company: CDW

Location: Remote

Posted Jan 23, 2025

Sales Engineer

Company: Forcepoint

Location: Remote

Posted Jan 23, 2025

Outside Sales Representative

Company:

Location: Alexandria, VA / Remote

Posted Jan 23, 2025

Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking a Sales Account Manager in Alexandria, Virginia. The role offers a competitive salary of $85,000 to $133,000 per year, with opportunities for growth and job stability. The successful candidate will manage and grow existing accounts, bring in new business, and provide exceptional customer service. Uline offers comprehensive benefits including complete insurance coverage, a 401(k) with a 6% employer match, paid holidays, generous paid time off, and bonus programs. The company culture emphasizes strong customer relationships built on trust, with a focus on work-life balance and continuous learning.

Red Hat Linux Systems Admin - Cleared

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Red Hat Linux Systems Admin - Cleared role involves supporting IT system infrastructure, troubleshooting, and maintenance. Key responsibilities include managing day-to-day operations, monitoring, problem resolution, and providing Tier 1 and 2 support. The role requires active Top Secret or Q level security clearance, 10 years of Systems Administrator experience, and a Bachelor's degree in a technical discipline. CDW values its employees, offering a positive work environment with opportunities for career growth and diverse perspectives.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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