Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Data Scientist - Insurance Modeling

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Pie Insurance is a startup aiming to revolutionize commercial insurance for small businesses by making it affordable and user-friendly. They leverage technology and AI to enhance the buying and experiencing process of commercial insurance. The company values diversity and entrepreneurship, and is seeking an AI Data Scientist to establish best-in-class data analytics. The role involves working on various risk and underwriting challenges, leveraging advanced ML algorithms, and impacting mission-critical functions. The ideal candidate should have a quantitative degree, 5+ years of experience in P&C insurance, and strong skills in SQL, Python, and NLP. Pie offers competitive compensation, equity, comprehensive health plans, and a flexible work environment.

Chief of Staff to Head of Data

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Atlassian is hiring a Chief of Staff for their Head of Data in Corporate Engineering. This role is remote, but the candidate must be located in the Pacific timezone. The Chief of Staff will prioritize tasks, amplify the team, direct strategic initiatives, act as a liaison, supervise operations, cultivate relationships, enhance processes, and provide recommendations. The ideal candidate has 12+ years of relevant experience, analytical skills, and the ability to turn strategy into actionable plans. Atlassian offers competitive compensation and a variety of perks and benefits.

Manager, Sales Development

Company: Yubico

Location: Remote

Posted Jan 23, 2025

Yubico, founded in 2007, is a global company specializing in security keys, with a mission to make secure login easy and accessible for everyone. The company, listed on Nasdaq Stockholm Main Market, serves Fortune 500 companies, government agencies, and individuals in over 160 countries. Yubico values employee wellbeing, offering flexible work arrangements, and promoting diversity and inclusion through Employee Resource Groups. The company also engages in philanthropic initiatives, donating YubiKeys to organizations helping at-risk individuals. The Manager Sales Development role involves leading the Americas team of Business Development Representatives, hiring, training, and coaching employees, and developing sales pipelines. The role requires 5+ years of sales experience, including software sales, and proficiency with SFDC CRM and Outreachio.

Account Executive, Mid Market (EST/CST)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves building Samsara's business, managing trials, and selling to executives and CXOs. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of consistent quota achievement, and a growth mindset. The position is remote, open to US candidates except those in the NYC Metro Area, and requires working hours in EST/CST. Samsara offers competitive compensation, benefits, and a flexible working model.

Sales Representative (Pacific Northwest)

Company: Saint-Gobain

Location: Remote

Posted Jan 23, 2025

This job position is for a home-based sales role covering Washington, Oregon, and Vancouver, Canada. The role involves maintaining customer relationships, developing new prospects, and promoting new growth products. The ideal candidate should have 5-10 years of experience in selling value-added products in a construction-related field, a Bachelor's Degree, and a strong sales orientation. They must possess technical sales knowledge in commercial construction, good problem-solving skills, and the ability to work as part of a team. The role requires attending sales meetings, training programs, and trade shows, and maintaining up-to-date records through computer systems.

Account Executive, Mid Market (EST/CST)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves closing deals worth $20k to $100k, managing trials, and negotiating multi-faceted pricing. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of quota achievement, and a growth mindset. The position is remote, open to US candidates except NYC Metro Area, and requires working hours in EST/CST. Samsara offers competitive compensation, benefits, and a flexible working model.

Mid Fullstack Developer (JavaScript + NodeJs)

Company: WEX

Location: Remote

Posted Jan 23, 2025

WEX Inc. is a leading global provider of payment processing solutions, seeking a highly motivated engineer for a small, agile team. The role involves working on state-of-the-art solutions, collaborating with stakeholders, and advocating for positions while supporting team decisions. Required skills include picking up new technologies, working with front-end web code, back-end services, data stores, and infrastructure systems. Experience with AWS, JavaScript, Node.js, Microservice Architecture, SQL, Angular, and Docker Containers is necessary. The company values work-life balance, team ownership, and continuous innovation.

People and Culture Partner

Company: HiBob

Location: Remote

Posted Jan 23, 2025

HiBob, a fast-growing global HR platform, is seeking an enthusiastic and driven People & Culture Partner to join their dynamic team. The role involves partnering with people leaders across various functions, supporting Bobbers, and building exceptional employee experiences. The ideal candidate should have a growth mindset, experience in employee relations, and strong knowledge of HR policies and UK employment legislation. HiBob offers competitive compensation, benefits, and pre-IPO equity, along with a hybrid working model and a commitment to fostering a diverse and inclusive workplace.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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