Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Associate Director, Provider Experience Strategy

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 23, 2025

Oscar, a tech-driven health insurance company, is seeking an Associate Director, Provider Experience Strategy. The role involves identifying strategic opportunities, collaborating with data science teams, and presenting findings to executive leadership. The candidate should have 7+ years in healthcare strategy, 4+ years managing contributors, and 3+ years in data analytics. Bonus points for an MBA, healthcare consulting experience, and proficiency in Excel/PowerPoint.

Senior Full Stack Software Development Engineer - Mexico

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Actuary, Personal Auto Countrywide Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an Actuary for a high visibility role in the US Retail Markets Personal Lines Auto Countrywide Indications team. The role involves creating countrywide loss development projections, enhancing actuarial methods, and leveraging internal and external information for frequency, severity, and premium trend projections. The Actuary will serve as a subject matter expert, collaborating with various groups and mentoring junior analysts. Qualifications include a Bachelor's degree, preferably a Master's, ACAS/FCAS designation, and 5-7 years of relevant experience. Strong communication, interpersonal skills, and advanced computing skills are required. Liberty Mutual fosters a diverse, equitable, and inclusive workplace with comprehensive benefits and learning opportunities.

Software Engineer - Salesforce

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Salesforce Platform Developer to lead technical initiatives and align solutions with business needs. The ideal candidate should be passionate, self-directed, and have a strong working knowledge of Salesforce cloud platforms and integrations. Responsibilities include contributing to strategic vision, translating complex requirements into maintainable Salesforce solutions, collaborating with stakeholders, and mentoring junior team members. The role involves managing the end-to-end development lifecycle, supporting Delivery Managers, and sustaining collaboration in a geographically distributed team. The compensation for this role ranges from $112,000 to $196,750 annually.

Senior Director, Business Opertions

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 23, 2025

Group Insurance Premier Sales Executive

Company: Prudential Financial

Location: Grand Rapids, MI / Remote

Posted Jan 23, 2025

Prudential's Group Insurance Distribution organization is seeking a strategic Premier Sales Executive. The role involves evaluating and quoting on Premier Account cases, building relationships with key producers and consultants, and negotiating the best pricing. The ideal candidate should have demonstrated success in selling financial or health insurance, understanding of underwriting concepts, and excellent communication skills. The company offers competitive salaries, bonuses, comprehensive benefits, and opportunities for professional development.

Turbine Installation Leader

Company: GE Vernova

Location: Kuala Lipis, Malaysia / Remote

Posted Jan 23, 2025

The job description outlines a high-level role for a Turbine Leader in construction management, particularly for large hydro projects. The role involves overseeing site installation activities, ensuring compliance with contractual, engineering, quality, and safety requirements. Key responsibilities include managing site teams, coordinating resources, maintaining safety standards, and promoting cost optimization initiatives. The ideal candidate should possess a Bachelor's degree or higher in Mechanical or Electrical Engineering, at least 15 years of experience in construction management, and proficiency in English. Familiarity with FIDIC contracts and local Malaysian & Chinese languages is advantageous. A valid CIDB license is required for working in the Sarawak region, East Malaysia. The role offers significant autonomy, requiring strong leadership, decision-making, and problem-solving skills.

AMS Go To Market Leader - Consumer Goods

Company: ServiceNow

Location: Phoenix, AZ / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an AMS Go To Market Leader for Consumer Goods. The role involves aligning with industry transformation sales teams, leveraging technology for transformation change, and developing strategic opportunities. The ideal candidate should have extensive Consumer Goods industry experience, IT/Technology function experience, and a proven track record in an Enterprise Software company or top-tier consulting firm. Key responsibilities include customer focused pipeline development, sales oriented pipeline progression, partner development, solution design, and business analysis. The role requires exceptional presentation skills, relationship building, and the ability to thrive in a high-growth environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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