Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

UKG Pro Workforce Management - Director

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

Senior Security Software Engineer

Company: DigitalOcean

Location: Canada / Remote

Posted Jan 23, 2025

ED/VP Medical Science & Strategy - Neurology/Neuroscience

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

PPD, part of Thermo Fisher Scientific, is seeking an Executive Medical Director / Vice President, Medical Science & Strategy - Neuroscience. The role involves driving strategic and measurable business outcomes, with a focus on neuroscience diseases. Key responsibilities include ensuring high-quality input into RFPs, supporting PPD's business activities, providing therapeutic and developmental expertise to internal teams, and participating in multidisciplinary teams. The ideal candidate should be a certified neurologist with at least 10 years of experience in the pharmaceutical industry, possessing strong leadership, communication, and problem-solving skills. The position offers a competitive salary, comprehensive benefits, and an exciting work environment.

Lead Product Manager - Scheduler

Company: Zoom

Location: Remote

Posted Jan 23, 2025

The Lead Product Manager for Zoom's Scheduler product will define and deliver an integrated product experience, aligning with Zoom's mission to connect people seamlessly. This role requires a strategic leader with cross-functional collaboration skills and deep understanding of productivity tools. The successful candidate will create cohesive user experiences, support a unified workflow, and drive customer satisfaction. The Zoom Scheduler team prioritizes user needs and works across departments to build innovative solutions. The role involves leading the product vision, strategy, and roadmap, managing product aspects from inception to launch, conducting industry analysis, user research, and data analysis, defining and tracking KPIs, partnering with engineering, design, and marketing, and collaborating with sales, support, and customer success teams.

Principal Solution Architect

Company: ServiceNow

Location: Seoul, South Korea / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Platform Solution Architect with extensive experience in implementing complex technologies and ServiceNow Workflow solutions. The role involves providing architectural guidance, business acumen, and deep product expertise to customers and partners. Key responsibilities include leading engagement projects, interacting with senior leadership, supporting pre-sales activities, and promoting continuous improvement practices. The ideal candidate should have at least 12 years of consultation and configuration experience, 5 years in advisory consultation related to ServiceNow Workflow solutions, and strong communication skills. ServiceNow Certifications (CSA, CAD, CIS, CSM, CIS-SP, and Core Platform micro-certifications) are required or must be achieved within the first 60 days.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Senior Solutions Consultant

Company: Coupa

Location: Remote

Posted Jan 23, 2025

Director, Product Design

Company: Smartsheet

Location: Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking a Director of Product Design to lead a team in creating intuitive, engaging user experiences for their web and mobile apps. The role involves establishing design vision, defining user experience strategy, and mentoring designers. The ideal candidate has 12+ years of experience in cross-functional roles, 6+ years leading UX teams, and a proven track record of influential UX work contributing to business goals. They should be skilled in Agile methodologies, visual design, and tools like Figma. The company offers comprehensive benefits including pension contributions, flexible time off, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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