Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Principal Software Engineer

Company: Cars.com

Location: Remote

Posted Jan 23, 2025

Cars Commerce is a leading company in the automotive industry, offering a range of solutions to optimize online presence, increase sales, and improve customer experiences. They are seeking a Principal Experience Engineer with extensive software engineering experience to architect and evangelize their Dealer Inspire product. The role involves high agency, autonomy, and collaboration with cross-functional teams. The successful candidate will drive software architecture patterns, coach teams, and ensure adherence to best practices. They will also be responsible for technical and organizational leadership, mentoring, and creating training programs.

Active Disclosure Account Manager

Company: Donnelley Financial

Location: Remote

Posted Jan 23, 2025

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, offering insightful technology, industry expertise, and data insights globally. Their ActiveDisclosure℠ is a financial reporting solution for SEC disclosures, enhancing efficiency, governance, and report quality. The ActiveDisclosure Account Manager role involves managing current customers, expanding offerings, and prospecting for new use cases. Qualifications include 3-7 years of tech-based sales experience, proven ability to sell to C-suite, and understanding of enterprise software needs in finance and compliance.

Compliance Technology KYC Data Analyst

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a tech-savvy individual with strong data analytics and SQL skills for a role in their Compliance Technology Team. The ideal candidate should have experience in AML/KYC Customer Risk Scoring models, transaction monitoring, and KYC technologies. They will be responsible for building and enhancing risk scoring models, collaborating with product and engineering teams, and writing clear documentation. Coinbase offers a fast-paced, dynamic environment with opportunities for growth and innovation in the crypto space.

Energy Security Subject Matter Expert (ES SME)

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Subject Matter Expert (SME) to lead an evaluation of USAID's Energy Security program in Laos. The SME will work with a broader consultancy team to assess the program's effectiveness, provide actionable insights, and suggest improvements. The role requires extensive knowledge of the energy sector in Laos and the ASEAN region, experience in energy security programs, and strong communication and writing skills. The SME will contribute to various deliverables, including a project timeline, inception report, data collection tools, and a final evaluation report.

Medical Science Director, Nephrology Scientific Narrative

Company: Biogen

Location: Remote

Posted Jan 23, 2025

Biogen's West Coast Hub in South San Francisco is dedicated to transforming the lives of patients with severe immune-mediated diseases. They seek top talent for a Medical Science Director role within the Global Medical Affairs Department. The role involves developing the scientific narrative for nephrology indications, creating compelling content for internal and external stakeholders, and leading cross-functional working groups. The ideal candidate should have an MD, PharmD, or PhD in a relevant life science field, with 8-10 years of experience in Medical Affairs, and a proven track record in scientific content development. Biogen offers a competitive base salary, benefits, and opportunities for growth in a culture committed to excellence, inclusion, and innovation.

Staff Accountant (India)

Company: NewRocket

Location: Remote

Posted Jan 23, 2025

NewRocket, a global full-service Elite ServiceNow partner, is seeking a Staff Accountant for its India team. The role involves maintaining accurate account entries, performing month-end closing activities, managing local periodic tax filings, and handling day-to-day financial operations. The company values diversity, fosters a healthy work-life balance, and encourages professional growth. The ideal candidate should have strong communication skills, proficiency in Excel and ledger management, and previous experience with Microsoft D365 Financial Operations. NewRocket is committed to a diverse and inclusive workplace, providing equal employment opportunities regardless of various factors.

Lead, Customer Enterprise Architect

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 23, 2025

Associate Manager, Tax Operations

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking an Associate Manager, Tax Operations to join their dynamic tax team. The role involves assisting with tax controllership and compliance processes, focusing on tax provisioning and financial reporting. The ideal candidate should be a CPA with 5+ years of relevant tax experience, strong analytical skills, and excellent communication abilities. They will work closely with various departments, contribute to tax innovation in the crypto space, and maintain compliance with internal controls and policies.

Sr. Vice President of GTM Operations (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a seasoned SVP of GTM Operations. The role involves optimizing and scaling go-to-market operations, developing revenue strategies, defining business value propositions, managing proposals, enabling revenue growth, leveraging data-driven insights, and leading cross-functional collaboration. The ideal candidate should have 15+ years of experience in revenue operations, strong leadership skills, and a deep understanding of SaaS or cloud-based business models. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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