Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior iOS Software Engineer, Media Foundation

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit, a vast community platform with over 97M daily active users, seeks a skilled iOS engineer to enhance its media capabilities. The role involves working cross-functionally, contributing to the full development cycle, and setting technical standards. The ideal candidate should have at least 3+ years of experience in developing iOS applications, proficiency in Swift, and knowledge of media frameworks like AVFoundation, Core Media, and Core Video. Familiarity with streaming protocols and video encoding standards is a plus. Reddit offers comprehensive benefits including healthcare, 401k matching, and flexible vacation.

Audio Data Collection Project - Cantonese

Company: TELUS Digital

Location: Remote

Posted Jan 23, 2025

TELUS International is seeking participants for a Cantonese language audio data collection project. The task involves recording around 250 utterances in Cantonese using an Android mobile phone, following specific instructions. The project, which can be completed remotely, is expected to take 1 to 1.5 hours. Successful completion, with QA passed recordings, will result in a payment of 15 USD. Requirements include being 18+, a native Cantonese speaker located in Taiwan, fluent in English, having a stable internet connection, and a quiet environment for recording. The project duration is from October 2024 to January 2025.

Staff Machine Learning Engineer - BitsAI

Company: Datadog

Location: Paris, France / Remote

Posted Jan 23, 2025

Datadog is seeking a Staff MLE to lead the development of AI-assisted agents for solving operational and security problems. The role involves leveraging existing LLMs to build agentic systems that assist users in resolving common security issues, potentially replacing the need for a Security Engineer. The successful candidate will work across science and engineering teams, driving AI/ML strategy, enhancing ML competence, and mentoring others. Datadog values a hybrid workplace culture that fosters collaboration and creativity.

Senior Product Security Engineer

Company: Headway

Location: Remote

Posted Jan 23, 2025

Headway, a mental healthcare company founded in 2019, is seeking an early member for its Trust team. The role involves partnering with product and engineering teams to ensure secure design and development of new features, enhancing automated tooling for scalable product security, and assisting in ongoing security operations. The ideal candidate has 5+ years of security or software engineering experience, strong cross-functional skills, technical depth, and a mission-driven attitude. Headway offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.

Director, HR Service Center Leader

Company: Kyndryl

Location: Budapest, Hungary / Remote

Posted Jan 23, 2025

Kyndryl is seeking an experienced HR Shared Service Center Leader to oversee day-to-day operations, develop HR strategies, and ensure compliance with company policies. The role involves managing HR service delivery processes, driving transformation, and providing coaching to team members. The ideal candidate will have a growth mindset, customer focus, and strong interpersonal skills. Kyndryl offers a competitive salary, professional growth opportunities, and a dynamic work environment.

SAP Authorization and Security Consultant

Company: Kyndryl

Location: Sofia, Bulgaria / Remote

Posted Jan 23, 2025

Account Executive

Company: GANNETT

Location: Lancaster, PA / Remote

Posted Jan 23, 2025

Technology Consultant - SecOps

Company: ServiceNow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader founded in 2004, is seeking a Customer Outcomes Senior Technical Consultant. The role involves configuring the ServiceNow Platform to achieve customer outcomes, designing and delivering solutions, and providing oversight of code development. The ideal candidate should have 8+ years of professional services experience, industry domain expertise, and ServiceNow certifications. The company values inclusivity and diversity, offering flexible work arrangements. The position is part of a company that is transforming how we work with AI-enhanced technology.

Senior Quality Engineer, Embedded Software

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Firmware Quality Engineer for their Vehicle Gateway products. The role involves advocating for quality in a tight-knit team, partnering with various departments to define quality goals, and ensuring high-quality releases. The ideal candidate should have a technical background, preferably in Electrical or Computer Engineering, and at least 4 years of experience in quality engineering. Proficiency in embedded systems testing, automotive and IoT, and scripting languages like Python, SQL, and CAPL is preferred. Samsara offers competitive compensation, benefits, and a flexible working model. The company is committed to diversity and inclusion.

Microsoft Senior Implementation Analyst(Hybrid) - SP or RJ

Company: Equinix, Inc

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Implementation Analyst with expertise in Microsoft technologies. The role involves implementing and configuring Microsoft services, leading technical implementations, and collaborating with clients. The ideal candidate should have experience in IT implementation, particularly with complex Microsoft-based projects in data centers or enterprise environments. They should be proficient in Active Directory, DNS, DHCP, Group Policy, SQL Server, Hyper-V, and IIS. Advanced English skills are mandatory, with basic to intermediate Spanish being a plus. Equinix is committed to diversity and equal employment opportunities.

Client Account Manager, Large Customer Sales (Telco)

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit is seeking a Senior Client Account Manager for the Telco vertical. The role involves collaborating with Client Partners to meet and exceed client marketing goals, managing relationships with advertising partners, leading campaign launches, and providing insightful optimization recommendations. The ideal candidate should have 7-12 years of experience in advertising sales and account management, a strong understanding of the customer marketing funnel, and expertise in performance/direct response campaigns. Benefits include comprehensive healthcare, 401k matching, workspace benefits, and flexible vacation. The base pay range is $135,120—$189,200 USD.

Senior Account Manager - Federal - REMOTE

Company: Ansys

Location: Roanoke, VA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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