Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Principal Technical Consultant - Strategic Portfolio Management

Company: ServiceNow

Location: Staines, United Kingdom / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company is seeking a Principal Technical Consultant for Technology Workflows. This role involves guiding clients through ServiceNow's Strategic & Application Portfolio Management solutions, delivering best-practice-based solutions, and driving business outcomes. Key responsibilities include project delivery, pre-sales support, and product collaboration. The ideal candidate should have several years of experience in consulting, configuration, and implementation of complex technologies, with a focus on enterprise architecture and technical roadmaps. Strong expertise in Strategic Portfolio Management, Application Portfolio Management, and IT Business Management is required. Fluency in English and ServiceNow certifications are essential. ServiceNow is an equal opportunity employer.

Sr. Oversight Director, General Medicine/Cardiovascular Team - West Coast Region Required

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Sr. Director, Project Management for their Oversight Team in the North America region. The role is remote-based and involves strategic indication or client-specific portfolio management within a Therapeutic Unit. The ideal candidate should have a Bachelor's degree or equivalent, 5+ years of management experience, and comprehensive therapeutic area knowledge. Key responsibilities include navigating project delivery, financial negotiations, and risk management, as well as developing business growth strategies. The company values health and wellbeing, offering a comprehensive Total Rewards package including medical, dental, and vision plans, retirement savings programs, and paid time off.

Technical Applications Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Technical Support Product Specialist. The role involves providing product consultation, collaborating with inter-functional teams, and supporting customers with products like Prima PRO, APIX, and SOLA iQ. The successful candidate will represent the company in a positive manner, build strong customer relationships, and resolve technical inquiries. Extensive onboarding training is provided, along with growth opportunities. The ideal candidate should have a technical degree or equivalent experience, excellent communication skills, and the ability to travel up to 10% of the time. Benefits include 401k, healthcare, and more.

Portfolio Lifecycle Manager Autoimmunity, Europe (m/f/d)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific, a global leader in serving science with annual revenue of approximately $40 billion, is seeking a strategic marketer with medical science and business skills to join their marketing team in Europe. The role involves developing regional strategies, applying market research, and creating engaging digital content for laboratory customers, healthcare providers, clinical network policymakers, and patients. The ideal candidate should have a higher degree in a life science subject with specialization in immunology, extensive knowledge in autoimmunity diagnostics, healthcare, and IVD, and familiarity with healthcare regulations across Europe. The company offers employment with an innovative, future-oriented organization, outstanding career and development prospects, and a company pension scheme.

District Manager, OnStar & Loyalty - Indianapolis, IN

Company: General Motors

Location: Remote

Posted Jan 23, 2025

The District Manager, OnStar & Loyalty position at General Motors involves engaging dealers through regular contacts and business reviews. The role requires building relationships with dealer partners to promote, support, and coach staff on GM software and subscriptions. The candidate will be responsible for in-dealership training, driving adoption and sales of products like GM Rewards, My GM Rewards Credit Card, OnStar safety services, and over-the-air upgrades. The position requires extensive travel, with 60-70% of time spent on the road. General Motors offers a home-based employment with daily travel to dealerships, a bonus incentive program, and a company-issued vehicle. The role demands strong communication skills, tech-savviness, and the ability to work in various time zones, including weekends and holidays.

Senior Site Reliability Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Senior Technical Consultant - ITOM

Company: ServiceNow

Location: Puteaux, France / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM). The role involves delivering ServiceNow solutions, configuring the platform, leading technical aspects of project delivery, and designing ITOM solutions. The ideal candidate should have a solid understanding of ITIL Model, experience with cloud platforms, scripting languages, and monitoring tools. They should also possess strong system administration skills, networking expertise, and excellent communication skills. The role offers opportunities for collaboration, innovation, and continuous improvement, with potential for up to 50% annual travel.

Advisory Solution Consultant

Company: ServiceNow

Location: Vienna, VA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an Advisory Solution Consultant for Strategic HCLS Accounts. The role involves assisting sales personnel in qualifying enterprise customer needs, providing technical advisory, and conducting product demonstrations. The ideal candidate should have 7+ years of pre-sales solution consulting experience, strong ITSM & ITOM experience, and a deep understanding of web technology. The position offers a competitive base pay, variable/incentive compensation, and benefits.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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