Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Product Designer

Company: ServiceNow

Location: Hyderabad, India / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company's mission is to make the world work better for everyone. The Product Design team, which values diversity and collaboration, seeks a designer with 5+ years of experience, a strong portfolio, and expertise in user-centered design. The role involves developing innovative design solutions, driving user experiences, and collaborating with cross-functional teams. ServiceNow is an equal opportunity employer, committed to inclusivity and accommodating candidates with disabilities.

Site Manager (Bauleiter für Wasserkraftwerke)

Company: GE Vernova

Location: Vienna, Austria / Remote

Posted Jan 23, 2025

Senior Front End Engineer

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 23, 2025

Sr. HRBP, Tech

Company: hims & hers

Location: Remote

Posted Jan 23, 2025

Hims & Hers Health, Inc. is seeking an experienced Senior HR Business Partner to support analytics, product management, and engineering teams. The ideal candidate will have a deep understanding of HR practices in the tech sector, 10+ years of HR experience, and 2+ years in employee relations. They will collaborate with senior leadership to develop HR strategies, oversee development and retention strategies, serve as a trusted advisor, lead performance evaluations, and guide teams through organizational changes. The company offers competitive compensation, unlimited PTO, comprehensive health benefits, and a diverse and inclusive work environment.

Enterprise Account Executive (Financial Services)

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting seeks a sales professional with 7+ years of experience in software or solutions sales to produce new business revenue. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and acting as a trusted advisor to customers. Qualifications include experience in establishing trusted relationships, achieving sales targets, and understanding the 'bigger picture' of IT plans. The company offers competitive compensation, benefits, and a flexible work environment.

VP, Customer Excellence Marketing

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 23, 2025

Sr. Manager, Technical Delivery (PSE) - East

Company: GitLab

Location: Remote

Posted Jan 23, 2025

GitLab, an open core software company, is seeking a Senior Manager, Technical Delivery (PSE) for a remote, global role. The role involves managing Professional Services Engineers, providing installation, migration, training, and advisory services to customers. The ideal candidate will have experience in managing professional services or customer success, a subscription-based business model, and technical teams. They should be familiar with the GitLab platform, adaptable, and have a proven track record in software/technology sales or consulting. GitLab offers comprehensive benefits, including health, finances, and well-being support, flexible work, and equity compensation.

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 23, 2025

Michigan Claim Analyst

Company: The Auto Club Group

Location: Remote

Posted Jan 23, 2025

The Auto Club Group is currently hiring for a full-time position with a competitive hourly rate of $20.73-$28.00, offering potential annual bonuses based on performance. The role involves using various applications for billing, documentation, and analysis, and may require occasional travel for meetings or team-building activities. The position is currently remote, subject to change based on ACG's Flex Work policy. Required qualifications include college-level coursework in Business Administration, Insurance, or related fields, experience in claim analysis or medical bill review, and proficiency in using software packages. Preferred qualifications include an Associate's degree in Business Administration or Insurance, Professional Coder Certification, and knowledge of Negligence Law, No-Fault Law, and Auto Insurance Policy contract and coverages.

Sr. Business Intelligence Analyst

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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