Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Next.JS/React Engineer

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a tech team member to design and redesign websites for clients. The role involves using JavaScript, React, CSS, SASS, and other front-end technologies. Bixal emphasizes continuous learning, professional development, and leaving a positive impact. The company offers competitive benefits including flexible hours, work-from-home options, and comprehensive health benefits. Bixal is an equal opportunity employer committed to diversity, equity, and inclusion.

Senior Machine Learning Engineering Manager

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Atlassian is seeking a Senior Machine Learning Engineering Manager to join their Core Machine Learning team. The role involves managing the end-to-end machine learning lifecycle, researching and implementing novel techniques, mentoring team members, and collaborating with various stakeholders. The team sits within the Data Technology Insights group, working cross-functionally across Growth, GTM, Product, Finance, and Sales organizations. The ideal candidate should have a Master's or PhD in a quantitative subject, 5+ years of experience managing ML engineering teams, and a strong focus on business practicality. Atlassian offers competitive compensation and a variety of perks and benefits.

Virtual Primary Care Physician (MO Licensure)

Company: Galileo Health

Location: Remote

Posted Jan 23, 2025

Galileo, a nationwide medical practice founded by healthcare pioneer Dr. Tom X. Lee, is seeking culturally sensitive clinicians for a digital-first primary care role. The position involves providing high-quality, comprehensive care via asynchronous text-based chat and synchronous video to diverse patients with complex and chronic conditions. Clinicians will leverage data, technology, and operational rigor to optimize patient outcomes, offering personalized care and shared decision-making. Galileo operates 24/7, requiring a minimum of 14 hours weekly, with competitive compensation and benefits. Ideal candidates have 4+ years of complex care experience, digital health aptitude, and board certification in Family Medicine or Internal Medicine.

Sr. Dir., Technology Industry GTM

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 23, 2025

Portfolio Director, Talent Pipeline Assessments

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a Portfolio Director, Talent Pipeline Assessments for their People, Purpose & Brand (PP&B) Talent Pipeline organization. The role involves setting and maintaining the assessment, skills, and research architecture to support a skills-based talent strategy. Key responsibilities include innovating talent pipeline solutions, developing and sustaining skills architecture, conducting continuous research, managing the assessment portfolio, and collaborating for DEI excellence. The ideal candidate will have a PhD in Industrial Organizational Psychology, 5+ years of private sector experience, and expertise in psychometrics, assessment design, and skills taxonomy development.

Specialist Solution Engineer - Service Cloud

Company: Salesforce

Location: Zurich, Switzerland / Remote

Posted Jan 23, 2025

Salesforce, the Customer Company, is seeking a Service Cloud Solution Engineer. The role involves promoting Service Cloud value to customers and field teams, assessing business requirements, developing a technical sales strategy, configuring and demonstrating solutions, and collaborating on multi-functional initiatives. The ideal candidate should possess thought leadership, technical and business acumen, and credibility. They should have a deep functional understanding of call centre operations, curiosity, energy, and teamwork skills. Previous experience as a Sales Engineer/Architect for a CRM/AI company is required, along with knowledge of related applications and cloud technology. English fluency is essential, with German and/or French being a plus. Salesforce is committed to equality and diversity, offering inclusive programs and initiatives.

NSQIP Team Lead

Company: Q-Centrix

Location: Remote

Posted Jan 23, 2025

Q-Centrix offers a purposeful career with a meaningful impact, focusing on quality data abstraction for positive patient outcomes in value-based care. The Clinical Data Lead role involves managing quality tasks, including new team member orientation, IRR validation, fallout reviews, and partner satisfaction. The role requires high accuracy, technical proficiency, strong communication skills, and adaptability. Preferred qualifications include NSQIP data abstraction experience, SCR certification, surgical nursing background, and EMR exposure. Q-Centrix provides a competitive rewards package, including flexible work, robust benefits, and opportunities for professional development.

Coding Specialist

Company: Evergreen Nephrology

Location: Remote

Posted Jan 23, 2025

Evergreen Nephrology is seeking a Coding Specialist who is devoted, compassionate, and thrives in innovative environments. The role involves accurately coding diagnoses, ensuring compliance with regulatory requirements, and maintaining a high productivity rate. The ideal candidate should have 2+ years of recent outpatient medical coding experience, possess a coding credential, and have strong knowledge of ICD10CM, CPT coding, and healthcare laws. Evergreen Nephrology offers a competitive total rewards package, family-friendly policies, and a robust training and development program.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

Related Pages