Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Delivery Operations Associate

Company: Nava

Location: Remote

Posted Jan 22, 2025

Nava is a consultancy and public benefit corporation that has been working with federal, state, and local government agencies since 2013. They aim to make government services simple, effective, and accessible to all, with a focus on populations that are the least protected. The company is currently seeking a Delivery Operations Associate to help drive internal optimization projects, manage bench operations, and support delivery staff. The ideal candidate will have experience in operations roles at a professional services organization, supporting software delivery teams, and planning and executing large initiatives. They should possess excellent communication skills, be adaptive and proactive, and have a positive mindset.

Support Engineer (Weekend Coverage - AMER)

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, an open core software company, is seeking a Support Engineer. This role involves collaborating with a global customer base to support, maintain, and resolve issues in GitLab environments. The engineer will interact daily with customers, troubleshoot performance problems, and contribute to the source code, documentation, and support processes. The ideal candidate will have extensive Linux systems administration knowledge, experience with Git and CI/CD, and expertise in writing support content. GitLab values collaboration, transparency, and offers a flexible, all-remote work environment with comprehensive benefits.

IT Customer Engineering Intern (Voluntary, Non OJT)

Company: Equinix, Inc

Location: Manila, Philippines / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking an IT Customer Engineering Intern. The role involves providing technical support to customers, assisting with incident management, and expanding knowledge of the Equinix Digital Services platform. The ideal candidate should have a background in infrastructure, passion for cloud-native technologies, and familiarity with Linux, networking, and DevOps tools. Equinix is committed to diversity and an inclusive work environment.

Performance Strategist II

Company: Liftoff

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Operations Analyst, Plan Loading

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 22, 2025

Oscar, a health insurance company founded in 2012, is hiring an Operations Analyst, Plan Loading for their Benefit Configuration team. The role involves improving system configuration consistency, accuracy, and efficiency. The analyst will collaborate with stakeholders, load configuration data accurately, and identify data gaps. The position requires 1+ years of health plan benefit concepts knowledge, proficiency in Microsoft Office Suite, and SQL. Bonus points for a bachelor's degree, medical coding knowledge, and experience with large data sets. Oscar offers competitive pay, employee benefits, and a flexible work culture.

Customer Success Manager 3

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a Customer Success Manager 3. The role involves driving customer success for Equinix's Platform Alliance accounts, managing customer relationships, and serving as the primary point of contact. Responsibilities include identifying revenue opportunities, driving high customer satisfaction, and reducing churn. The ideal candidate should have 5+ years of customer care experience, preferably in IT, telecommunications, or data centers. Excellent communication skills and the ability to travel domestically and internationally are required. Equinix is committed to diversity and equal employment opportunities.

Lead Customer Support Representative

Company: INGENIOUS.BUILD

Location: Remote

Posted Jan 22, 2025

INGENIOUSBUILD is seeking a Lead Customer Support Representative to join their team. The role involves leading a team to ensure high-quality service and customer satisfaction within the enterprise SaaS space. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a customer-focused approach. INGENIOUSBUILD offers unlimited PTO, competitive salary, benefits package, and a collaborative work environment. The company is developing a top-notch platform for real estate and construction industries worldwide, enabling companies to manage all aspects of their projects.

Product Adoption and Enablement Lead

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a strategic thinker with extensive experience in application development and ServiceNow products. The role involves strategic leadership, collaboration with cross-functional teams, and driving product adoption and customer success. The ideal candidate will have a deep understanding of ServiceNow's platform, strong skills in organizational change management, and excellent communication skills. They will influence company-wide partnerships, align product adoption with revenue goals, and develop training programs to enhance user proficiency.

Senior Reinsurance Accountant

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 22, 2025

Liberty Mutual is seeking an experienced accountant or finance professional for a role involving overseeing book close cycles, performing complex accounting activities, and leading process improvement efforts. The position requires a Bachelor's degree in Accounting or Finance, at least 3 years of relevant experience, and proficiency in Excel and Microsoft Word. The company offers comprehensive benefits, a supportive work environment, and opportunities for career growth. The role involves working in the office twice a week if within a 50-mile radius of Boston, MA, Columbus, OH, Seattle, WA, Portsmouth, NH, or Plano, TX offices, with potential for remote work.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

Related Pages