Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Developer Support Engineer - US

Company: Gladly

Location: Remote

Posted Jan 22, 2025

Gladly, a customer-centered, AI-powered customer support platform, is seeking a Developer Support Engineer. The role involves providing technical support, best practices for building applications/integrations, and contributing to product improvement. The ideal candidate should have 2+ years of Developer Support/Engineering experience, proficiency in JavaScript, Python, and REST APIs, and a customer-focused mindset. Gladly offers competitive salaries, comprehensive benefits, and a fully remote work environment.

Web Operations Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Web and SEO/SEM Specialist with AEM experience. The role involves strategy, planning, and execution of social media platforms, improving online presence, driving organic and paid traffic, and developing comprehensive SEO and SEM strategies. The successful candidate will collaborate with cross-functional teams, analyze data, and make data-driven decisions. This is an opportunity to have a significant impact on digital marketing efforts and reshape the future of healthcare marketing.

(Associate) Medical Director - Neurology

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an (Associate) Medical Director to provide medical support and advice for clinical trials and safety evaluation within the Pharmacovigilance department. The role involves creating clinical trial protocols, contributing to site selection, reviewing and approving study documents, and ensuring medical validity of primary endpoints and study subject safety. The ideal candidate will have an MD or equivalent degree, significant experience in the pharmaceutical industry, and strong medical knowledge. They should be fluent in English, understand the NDA submission process, and have experience with regulatory guidelines for adverse event reporting. The mission is to enable customers to make the world healthier, cleaner, and safer.

Sr HVDC Contract Manager

Company: GE Vernova

Location: Oakbrook, IL / Remote

Posted Jan 22, 2025

The Contract Manager role involves providing comprehensive commercial contract management support for a large-scale offshore wind farm construction project. Key responsibilities include reviewing contract terms, maintaining schedules, managing budgets, and handling claims and variation orders. The ideal candidate should have a Bachelor's Degree in engineering, commercial, or legal fields, with a minimum of 10 years of experience in managing large-scale construction and civil contracts. Preferred qualifications include construction management experience, strong contractual and commercial acumen, and experience in negotiating complex contractual issues. GE offers a competitive work environment, professional development, and competitive compensation.

Windows Specialist _ VMware

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 22, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They offer opportunities for growth and specialization in various industries. As a System Administrator, you'll solve complex problems, manage systems data, and collaborate with a diverse team. The role is challenging but rewarding, providing hands-on experience, learning opportunities, and the chance to certify in major platforms. Kyndryl values diversity and inclusivity, fostering an environment where employees can bring their whole selves to work.

SAP Consultant (m/f/d)

Company: Kyndryl

Location: Zurich, Switzerland / Remote

Posted Jan 22, 2025

Agency Partnerships Director

Company: Airship

Location: Remote

Posted Jan 22, 2025

Airship is a company that specializes in mobile customer experiences, offering solutions like push notifications, in-app messages, and mobile wallet boarding passes. The Airship Experience Platform provides an end-to-end solution for unifying experiences across various channels. Airship is seeking a seasoned professional with over 10 years of industry experience to spearhead agency partnership initiatives for Northern and Latin America. The role involves developing and executing an agency GTM strategy, onboarding and certifying agencies, identifying suitable projects for outsourcing, fostering reciprocal relationships, and collaborating with internal teams to develop strategic service offerings. The position is fully remote with potential for up to 10 travel based on business needs.

Sr Account Director, Business Development (Biotech) - US, New England

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The job posting is for a Sales position based in Boston, focusing on securing and retaining business for PPD. The role involves professional sales activities targeting decision-makers and influencers at existing and new clinical sponsors. Key responsibilities include positioning PPD as a primary provider, qualifying deals, developing proposals, and negotiating contracts. The ideal candidate should have a scientific, sales, or marketing background with experience in pharmaceutical/biotech Phase II & III clinical solutions. They should possess excellent interpersonal skills, a proven track record in developing business contacts, and experience in identifying and developing sales leads. The role involves occasional travel, both domestic and international, and requires frequent interaction with diverse groups.

Strategic Account Director - Enterprise Systems (South Central Region)

Company: GeneDx

Location: Remote

Posted Jan 22, 2025

GeneDx, a leading provider of genetic testing services, is seeking a Strategic Account Director for Enterprise Systems. The role involves driving revenue growth, building strategic partnerships within hospital systems, and promoting the adoption of enterprise solutions to enhance operational efficiency and improve patient care outcomes. Key responsibilities include relationship management, strategic initiative implementation, consultative selling, market analysis, collaboration with internal teams, business growth, performance metrics monitoring, thought leadership, compliance oversight, and strategic planning. The ideal candidate should have a bachelor's degree in business, healthcare management, or a related field, with 10+ years of experience in sales, account management, or business development within the healthcare and genetic testing sector. Strong understanding of hospital operations, enterprise system integration, and EMR implementations is required. The company offers a competitive salary, comprehensive benefits, opportunities for career advancement, and a dynamic work environment.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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