Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Staff Infrastructure Engineer, Cloud Traffic

Company: Procore Technologies

Location: Remote

Posted Jan 22, 2025

Procore Technologies is seeking a Staff Infrastructure Engineer to join their Cloud Traffic Engineering team. The role involves designing, implementing, and maintaining scalable and reliable traffic delivery infrastructure. The engineer will contribute to the architecture and development of Procore's traffic networking, collaborate on architectural design decisions, and mentor teammates. The ideal candidate will have a BS or MS in MIS or related field, 8+ years of experience in software, systems, infrastructure, or SRE engineering, and experience with cloud networking or network design for large-scale web applications. Procore offers competitive benefits, including health care plans, unlimited vacation, stock options, and employee development programs.

Employee Service Coordinator

Company: Zillow

Location: Remote

Posted Jan 22, 2025

Zillow Group is seeking a detail-oriented individual for a remote Employee Service Coordinator role. The role involves maintaining Workday records, managing the ticketing queue, supporting HR transactions, and onboarding processes. The candidate must have meticulous attention to detail, be highly organized, and have 1+ years of Workday experience. Zillow Group offers competitive benefits and a culture of innovation, equity, and belonging.

Senior Product Designer

Company: KeepTruckin

Location: Remote

Posted Jan 22, 2025

KeepTruckin, a company utilizing AI and computer vision, is seeking a Senior Product Designer. The role involves collaborating with cross-functional teams to identify and solve customer problems, driving innovation in fleet and freight management products. The ideal candidate should have 5+ years of experience in interaction and interface design, proficiency in design systems, and strong communication skills. KeepTruckin values diversity and inclusivity, and is an equal opportunity employer.

Training Specialist Consultant, DOS

Company: Dexis Consulting Group

Location: Remote

Posted Jan 22, 2025

Dexis is a professional services firm dedicated to solving complex social challenges and promoting a secure and prosperous world. The company values diversity, equity, and inclusion, fostering an inclusive corporate culture. Dexis is currently seeking experienced Subject Matter Experts (SMEs) with training experience for short-term assignments supporting State Department security assistance objectives. The Training Specialist Consultant will design, develop, and deliver training programs for host nation security forces and defense sector representatives. Responsibilities include collaborating with internal and external stakeholders, designing customized training programs, serving as a subject matter expert and lead instructor, and providing mentorship to host nation instructors. Minimum qualifications include a Bachelor's degree, 5+ years of experience as an SME or trainer, in-depth knowledge of military manuals and doctrine, strong communication skills, and the ability to work in challenging environments. Dexis is an Equal Opportunity Employer offering competitive benefits, including healthcare insurance and staff welfare benefits.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Senior Product Manager, Consumer Trading

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a seasoned Product Manager with 6+ years of experience, especially in consumer products and trading, to enhance the trading experience. The role involves leading the development of features, building a roadmap, and collaborating with cross-functional teams. The ideal candidate should have expertise in trading, strong design sense, and an entrepreneurial mindset. Familiarity with crypto and blockchain is a plus.

Sourcing Contracts Manager

Company: Meta

Location: Remote

Posted Jan 22, 2025

The Sourcing Contracts Manager will be responsible for managing a pipeline of game deals, from initial contract authoring to full execution. This role involves partnering with Game Sourcers to map and transfer key milestones and deal configuration points into contracts. The manager will drive contract preparation and delivery, assess and address redlines, and optimize accuracy, turn-around times, and contract execution. The role requires 5+ years of experience as a paralegal or contract administrator, and 8+ years in the contract or legal space within the games industry. Proficiency in Microsoft Office applications and Adobe Sign is required, while Salesforce, SAP, SRM, BW Reporting, or equivalent experience is preferred. Meta, the company offering this position, builds technologies for social connection and is committed to equal employment opportunities.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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