Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Clinical Territory Associate

Company: Intuitive

Location: Boston, MA / Remote

Posted Jan 22, 2025

Intuitive is a company dedicated to minimally invasive care, utilizing innovative technology and a diverse team. They offer a 24+ month developmental role, Clinical Territory Associate (CTA), based in Boston, MA. The CTA will assist sales representatives, guide technical in-services, sell advanced technology benefits, and manage administrative tasks. Qualifications include a Bachelor's degree, 1-year leadership/sales experience, strong interpersonal skills, and ability to travel. Intuitive is an Equal Employment Opportunity employer, offering competitive compensation packages.

Product Manager - National General

Company: Allstate

Location: Remote

Posted Jan 22, 2025

National General, a subsidiary of The Allstate Corporation, is seeking a Product Underwriting Manager. This role involves supervising underwriters and assistants, ensuring product implementation aligns with state strategies. Key responsibilities include identifying growth opportunities, collaborating with other departments, conducting risk reviews, and communicating underwriting guidelines. The ideal candidate will have a Bachelor's degree, 7+ years of experience, and supervisory skills. Compensation ranges from $85,600 to $130,300 annually. National General offers a supportive work environment, emphasizing inclusivity and diversity.

Portfolio Lifecycle Manager Autoimmunity, Europe (m/f/d)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific, a global leader in serving science with annual revenue of approximately $40 billion, is seeking a strategic marketer with medical science and business skills to join their marketing team in Europe. The role involves developing regional strategies, applying market research, and creating engaging digital content for laboratory customers, healthcare providers, clinical network policymakers, and patients. The ideal candidate should have a higher degree in a life science subject with specialization in immunology, extensive knowledge in autoimmunity diagnostics, healthcare, and IVD, and familiarity with healthcare regulations across Europe. The company offers employment with an innovative, future-oriented organization, outstanding career and development prospects, and a company pension scheme.

Senior Lead Hub Technician - Montana (South)

Company: GE Vernova

Location: Great Falls, MT / Remote

Posted Jan 22, 2025

Enterprise Account Executive

Company: ServiceNow

Location: Oklahoma City, OK / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting seeks a sales professional with 7+ years of experience in software or solutions sales, capable of developing relationships with C-suite personas, overseeing client relationship mapping, and promoting a customer success focus. The role requires understanding clients' business needs and advising on how ServiceNow can support their IT roadmap. The company values inclusivity and welcomes candidates from diverse backgrounds.

Senior Site Reliability Engineer

Company: Leidos

Location: Remote

Posted Jan 22, 2025

Leidos' Multi Domain Solutions Division is seeking a Site Reliability Engineer for a US Space Force program. The role involves delivering IT and support services, ensuring mission success and adherence to DoD standards. The engineer will design, develop, and deploy systems in a hybrid Microsoft Azure environment, focusing on reliability, availability, and maintainability. Key responsibilities include developing reliability test plans, analyzing test data, managing risks, and ensuring compliance with DoD reliability standards. The ideal candidate should have a SECRET Clearance, relevant degree, and extensive experience with Microsoft Azure and DoD reliability standards. Preferred qualifications include experience with embedded systems, complex aerospace systems, and DevSecOps environments.

Biotech Business Development Executive

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a strategic Sr. Business Development Executive for their Biotech West Sales team. The ideal candidate should have extensive service industry expertise across Pharma/Biotech/CDMO sectors, with a proven track record in sales leadership. Key responsibilities include developing and executing business development strategies, driving sales growth in the Biotech market segment, and coordinating winning solutions tailored to Biotech accounts. The role requires strong communication skills, a customer-centric approach, and the ability to lead and manage complex deal structuring and negotiation processes. The position offers a competitive salary range of $128,000.00-$191,975.00, along with a comprehensive Total Rewards package including health benefits, retirement programs, and paid time off.

Trial Project Management Lead

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Project Manager/Lead or Senior Clinical Trial Manager (CTM) for their FSP, Project Management Team. This remote-based role in North America involves overall project delivery, managing cross-functional teams, and ensuring quality, time, and cost adherence. The ideal candidate should have a Bachelor's degree, 5+ years in the pharmaceutical industry, and 3+ years as a clinical study manager. Key skills include comprehensive therapeutic area knowledge, cross-functional project management expertise, strong communication, leadership, and vendor management abilities. The role requires financial stewardship, risk identification, and compliance with organizational policies and regulations.

Customer Service

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 22, 2025

Kyndryl, a company specializing in designing, building, managing, and modernizing mission-critical technology systems, is seeking a Customer Service Representative. This role is ideal for those interested in IT but lacking tech experience. The job involves assisting customers with problem-solving, learning various platforms, and earning certifications. It's a fast-paced, fun role with ample opportunities for growth and learning. The position offers a chance to explore different job roles within Kyndryl, facilitating career path selection. Required skills include knowledge of Windows, Mac, or Linux operating systems, support help desk experience, and problem-solving skills. Kyndryl values diversity and inclusivity, offering employee learning programs and a supportive work environment.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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