Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Learning Engagement Consultant (LEC)

Company: 360Learning

Location: Remote

Posted Feb 25, 2025

360Learning is seeking a passionate Learning Engagement Consultant to join their team. The role involves guiding clients on using the 360Learning platform, executing a blended training approach, and contributing to customer retention. The ideal candidate should have experience in creating or managing learning and development curricula, strong listening and teaching skills, and a proactive, results-oriented mindset. The company offers competitive compensation, comprehensive benefits, professional development opportunities, and a remote-first culture. 360Learning is committed to diversity, equity, and inclusion, and is an equal opportunity employer.

Sales Engineer

Company: Dandy

Location: Remote

Posted Feb 27, 2025

Dandy, a venture-backed company, is revolutionizing the $200B dental industry with advanced technology. They are looking for a Sales Engineer with 5+ years of dental industry experience to join their team. The role involves becoming an expert on Dandy's product offerings, working closely with Account Executives, and providing technical support to prospective practices. The ideal candidate should have excellent communication skills, be a quick learner, and be able to simplify complex concepts for customers.

Bilingual (French) Service Desk Analyst (remote)

Company: Allstate

Location: Londonderry County Borough, United Kingdom / Remote

Posted Feb 08, 2025

Lead Business Analyst (Automotive)

Company: Agero

Location: Remote

Posted Feb 28, 2025

Agero, a leading B2B whitelabel provider of digital driver assistance services, is revolutionizing the vehicle ownership experience through data-driven technology. The company, with over 150 million vehicle coverage points, manages 12 million service events annually. Agero is seeking a Lead Business Analyst to drive strategic decision-making by delivering impactful data-driven insights. The ideal candidate will have advanced SQL skills, business acumen, and experience in the automotive industry. Key responsibilities include collaborating with business leaders, developing tailored data products, optimizing SQL queries, and creating dashboards to track key performance indicators.

Lead Business Analyst (Insurance)

Company: Agero

Location: Remote

Posted Feb 28, 2025

Agero, a leading B2B whitelabel provider of digital driver assistance services, is revolutionizing the vehicle ownership experience through data-driven technology. The company, with over 150 million vehicle coverage points, manages 12 million service events annually. Agero is seeking a Lead Business Analyst to drive strategic decision-making by delivering impactful data-driven insights. The ideal candidate will have advanced SQL skills, business acumen, and experience in the insurance industry. Key responsibilities include collaborating with business leaders, developing tailored data products, optimizing SQL queries, and creating dashboards. Agero offers a comprehensive benefits package, including healthcare, financial security, work-life balance, and family support.

Content Production Manager

Company: Headway

Location: Remote

Posted Feb 25, 2025

Headway is a mental health care company founded in 2019, aiming to build a new, accessible mental health care system. They have grown into a diverse national network of over 45,000 mental healthcare providers across all 50 states, serving over 1 million patients. Headway is seeking a Content Production Manager to manage the content production cycle, create SOPs, manage a team of freelancers, and identify new distribution channels. The role requires strong organizational skills, project management, excellent communication, and experience with project management tools. Compensation varies based on geographic location, with Group A cities receiving the highest salary. Benefits include equity compensation, medical, dental, and vision coverage, 401K, work-from-home stipend, therapy reimbursement, and more. Headway is committed to diversity and inclusion, offering reasonable accommodations and remote work options.

Federal Security Solutions Engineer

Company: Rapid7

Location: Remote

Posted Feb 28, 2025

Rapid7 is seeking a Federal Solutions Engineer with 5+ years of experience in cybersecurity solutions engineering or technical sales, focusing on federal customers. The role involves serving as a trusted technical advisor, conducting product demonstrations, leading technical discussions, and providing technical enablement to federal sales teams. The ideal candidate should have a deep understanding of federal IT environments, security architectures, and compliance frameworks. They should also be familiar with FedRAMP, DISA STIGs, NIST 80053, CMMC, and DoD cybersecurity requirements. The position offers opportunities for growth, collaboration, and impact within a smaller federal team. Rapid7 values diversity and encourages applications from candidates who can bring unique perspectives and experiences.

Manager, ABM

Company: Chronosphere

Location: Remote

Posted Feb 28, 2025

Chronosphere is seeking a data-driven ABM Manager with 7+ years of marketing experience, particularly in B2B SaaS with technical audiences and complex enterprise sales cycles. The ideal candidate will create and execute multitouch account-based marketing plans, partner with sales teams, develop nurture strategies, and track ABM account engagement metrics. The role involves planning, developing, executing, and managing full-funnel campaigns for top targeted accounts to create new sales pipeline and expand existing opportunities. The candidate should have experience in fast-paced startup environments, managing multiple marketing programs, and proficiency with marketing automation and CRM tools like Marketo and Salesforce.

Engineering Manager (Claims Platform)

Company: Headway

Location: Remote

Posted Feb 26, 2025

Headway is a mental healthcare company founded in 2019, aiming to build a new mental health care system accessible to everyone. They have a national network of over 45,000 mental healthcare providers across all 50 states, serving over 1 million patients. Headway's engineering team, consisting of around 85 members, uses technology to empower patients and therapists. They are looking for product-minded engineering team leaders and people managers to join their mission. The role involves establishing and growing engineering pods, hiring, developing team members, and contributing to the company strategy. The compensation for Engineering Managers starts at $200,000, with benefits including equity compensation, medical, dental, and vision coverage, and flexible PTO.

Engineering Manager (Group Practice Tooling & Provider CX)

Company: Headway

Location: Remote

Posted Feb 26, 2025

Headway is a mental healthcare company founded in 2019, aiming to build a new mental health care system accessible to everyone. They have a national network of over 45,000 mental healthcare providers across all 50 states, serving over 1 million patients. Headway is seeking experienced engineering team leaders to establish and grow new teams focused on tooling for Group Practices and delivering best-in-class support experiences to their expanding Provider network. The ideal candidate should have 4-6+ years of experience as an Engineering Manager, a strong product mindset, and a track record of building high-performing teams that deliver business outcomes through technical investments.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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