Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Workers Compensation Client Performance Manager | Dedicated Client

Company: Sedgwick

Location: USA

Posted Jan 22, 2025

Sedgwick offers a positive work environment with a focus on caring for employees. The role of a Workers Compensation Client Performance Manager involves ensuring adherence to client service instructions, monitoring client reserves, tracking performance guarantees, preparing and distributing claims reports, conducting operational audits, and resolving client issues. The ideal candidate should have a Bachelor's degree, 8+ years of related experience, and strong skills in claims management, communication, leadership, analytical skills, organization, interpersonal skills, negotiation, teamwork, and meeting deadlines. Sedgwick provides a comprehensive benefits package and is an Equal Opportunity Employer.

Enterprise Sales Engineer

Company: Cyberhaven

Location: USA

Posted Jan 21, 2025

Cyberhaven is seeking an experienced Enterprise Sales Engineer to join their team. The role involves driving go-to-market efforts, supporting the Enterprise Sales team in a presales capacity, and leading prospect engagements including demos and proofs of concept. The ideal candidate should have 4+ years of experience as a Sales Engineer, with a focus on data protection solutions and crossplatform endpoint agents. Cyberhaven offers a competitive salary, stock options, and a flexible work environment. The company values deep thinking, ownership, continuous learning, customer obsession, enjoying the journey, and reaching for ambitious goals.

Territory Director

Company: phData

Location: USA

Posted Jan 21, 2025

The Territory Director is a strategic role in scaling the business, responsible for building and maintaining relationships with strategic partners, sourcing and acquiring new customers, and managing relationships at buying accounts within the territory. The ideal candidate should have 5-15 years of experience in consulting sales delivery or a hands-on technical role, with a proven track record of delivering measurable results and exceeding targets. They should be value-driven, entrepreneurial, and a team player, with strong verbal, written, and presentation skills. The role involves exceeding sales targets, co-selling with ecosystem partners, driving lead generation activities, partnering with team members, and taking accountability for the phData brand in the territory. The company offers comprehensive benefits including medical insurance, 401k plan, home office equipment stipend, annual stipend for learning and development, unlimited paid time off, and paid holidays.

Staff Customer Success Manager

Company: Acceldata

Location: USA

Posted Jan 21, 2025

Acceldata, a market leader in Enterprise Data Observability founded in 2018, is seeking a Staff Customer Success Manager. The role involves guiding clients towards success, building trusted partnerships, driving product adoption, and fostering long-term value. The ideal candidate should have data and AI domain knowledge, 10+ years of experience in Enterprise Customer Success, and a proven track record in senior customer-facing roles. Acceldata is an equal opportunity employer committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status.

Sales Engineer

Company: Aria Systems

Location: USA

Posted Jan 21, 2025

Aria Systems is seeking a Senior Sales Engineer with 5+ years of experience in enterprise solutions. The role involves providing direct sales support, conducting discovery sessions, and presenting solution designs. The ideal candidate should have a strong technical background, excellent communication skills, and the ability to translate complex technical information into simplified concepts. The company offers a dynamic working environment, competitive salaries, and benefits. Aria Systems is an EEO employer that actively pursues and hires a diverse workforce.

Inside Sales Print Specialist

Company: Staples

Location: USA

Posted Jan 21, 2025

Staples is seeking an Inside Sales Print Specialist for a remote position based in EST, offering a salary of $16 to $18 per hour. The role involves servicing customer print needs, preparing bids and quotes, and handling outbound and inbound sales support activities. The ideal candidate should have above-average phone and email consulting skills, be tech-savvy, and familiar with internet software. Key responsibilities include engaging with business partners and customers, preparing bids and quotes, and effectively probing to fully qualify sales opportunities. The role requires strong organization, prioritization, follow-up, and time management skills. Staples offers a generous amount of paid time off, flexible work arrangements, a 401k plan, and other benefits. The company is an Equal Opportunity Employer.

Technical Product Manager II - Billing and Identity Platform

Company: Mapbox

Location: USA

Posted Jan 22, 2025

Mapbox, a leading real-time location platform, is seeking a Technical Product Manager II for their Billing and Identity team. The role involves developing flexible and secure usage-based billing and identity & access control solutions, driving antifraud initiatives, and building a future-proof billing platform. The ideal candidate should have 5+ years of experience in Technical Product Management, excellent communication skills, and a strong understanding of systems architecture, payment processing, and security. The company values high-performing, creative individuals who are familiar with diverse backgrounds and experiences.

Software Development Engineer III, Cloud Platform

Company: Mapbox

Location: USA

Posted Jan 21, 2025

Mapbox is a leading real-time location platform, chosen by over 35 million developers for its flexibility, security, and privacy compliance. The Cloud Platform team ensures seamless Continuous Integration and Delivery, reliable API Infrastructure, and supports 300+ Mapbox Engineers worldwide. The team is looking for a Software Development Engineer III to lead the companywide retooling to a multiaccount AWS environment, build reliable and scalable infrastructure, and promote a culture of operational excellence.

Platform Software Engineer

Company: Chairish, Inc.

Location: USA

Posted Jan 21, 2025

Chairish, a San Francisco-based company founded in 2013, is the leading online marketplace for exceptional home furnishings. They connect millions of design lovers to over 10,000 sellers, offering a wide range of products from sophisticated brands to private collectors. Chairish is recognized by leaders in the home design space, including Architectural Digest and Entrepreneur. The company is looking for a software engineer to work on their core commerce platform, requiring at least 3 years of software development experience, proficiency in server-side scripting languages, and familiarity with relational databases and client-side application development.

Client Executive

Company: Atmosera

Location: USA

Posted Jan 21, 2025

Atmosera is a full-lifecycle cloud technology transformation firm specializing in application and data professional services, security, compliance management, and Azure operations. The company aims to accelerate innovation, increase operational agility, and improve ROI in modern technology and human expertise. As a Client Executive, the role involves promoting Atmosera's expert approach, selling world-class Azure Operations Services, and generating profitable deals while delivering long-term client value. The ideal candidate is a curious, inquisitive storyteller with strong sales, strategic account planning, and solution-oriented skills. The role offers a comprehensive benefits package, including health, vision, dental, 401k, and performance-based compensation. Atmosera is an equal opportunity employer committed to diversity and inclusivity.

UI Software Engineer

Company: Chairish, Inc.

Location: USA

Posted Jan 21, 2025

Chairish, a San Francisco-based online marketplace for home furnishings founded in 2013, is seeking a remote software engineer to join their core platform engineering team. The role involves developing and architecting Chairish's web UI for mobile and desktop devices, participating in all stages of the product development lifecycle, and working closely with product management, logistics, and production staff. The ideal candidate should have at least 3 years of software development experience, a Bachelor's degree in Computer Science or a related field, strong JavaScript skills, and a deep understanding of CSS. Familiarity with Python, relational databases, and a GNU Linux/Unix environment is also required. Bonus points for experience with LESS/CSS, jQuery, RequireJS, Webpack, Vue, React, and optimizing frontend performance.

Global Pet Relocation Manager

Company: PetRelocation

Location: USA

Posted Jan 21, 2025

PetRelocation, a global pet relocation company, is seeking a Global Pet Relocation Manager. The role involves managing end-to-end pet relocations for clients, building relationships, and ensuring successful relocations. The ideal candidate should have strong relationship management skills, excellent communication, and organizational abilities. They should be comfortable working independently and adapting to change. The company values diversity and offers benefits like work-life balance, medical insurance, and learning opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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