Exceptional Customer Service Jobs in USA

500,918 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Senior Platform Engineer - Platform Infrastructure

Company: Alma

Location: USA

Posted Dec 21, 2024

The job posting is for a Senior Platform Engineer position at a remote-first company. The role involves designing, implementing, and maintaining cloud architecture solutions, collaborating with cross-functional teams, and contributing to cost management strategies. The company offers benefits such as health insurance, 401K, monthly stipends, and flexible PTO. The salary band is $200,000 - $220,000.

Claims Examiner - Bodily Injury

Company: Sedgwick

Location: USA

Posted Dec 21, 2024

The text describes a career at Sedgwick, a company that values its employees and offers a positive work environment. The role of a Claims Examiner Bodily Injury involves analyzing and processing complex auto and commercial transportation claims. The job requires in-depth knowledge of personal and commercial line auto policies, medical terminology, and strong communication skills. The company offers a comprehensive benefits package and is an Equal Opportunity Employer.

Account Executive

Company: DirectDefense

Location: USA

Posted Dec 21, 2024

DirectDefense is a leading cybersecurity firm offering cutting-edge solutions for network security, managed detection and response, and risk management services. As an Account Executive, you will drive new business sales, manage the sales process, and meet or exceed quarterly quotas while developing long-term business relationships and managing your territory.

Events Director

Company: LearnLux

Location: USA

Posted Dec 21, 2024

LearnLux is seeking a skilled Events Director to lead their Event Marketing efforts, focusing on B2B2C growth. The role is 100% remote within the US. The Events Director will manage digital and in-person events, coordinate with producers, manage suppliers, and communicate with stakeholders. They will also cocreate the annual event roadmap, plan logistics, and execute promotional item strategies. The ideal candidate has 5+ years of event marketing experience and a passion to grow a team.

Senior Product Manager - Billing Platform

Company: Grow Therapy

Location: USA

Posted Dec 21, 2024

The role involves creating a game-changing payments experience for therapy, building technology to improve the therapy experience, and working closely with other teams to meet revenue cycle goals. The salary range is $160,000 to $210,000. The requirements include 5+ years of product management experience in healthcare billing, technical expertise, collaboration skills, user empathy, adaptability, teamwork, and self-motivation.

Advanced TV Director

Company: OpenX

Location: USA

Posted Dec 21, 2024

OpenX is seeking a Director of Advanced TV to drive strategic value for clients, increase revenue, and grow market share in the CTV space. The ideal candidate will have experience in digital adtech, a strong understanding of digital and TV advertising, and a proven track record of hitting and exceeding revenue targets. They should be able to influence without authority, work well in complex, highly matrixed cross-functional environments, and have excellent communication and listening skills.

Claims Representative - Auto

Company: Sedgwick

Location: USA

Posted Dec 21, 2024

The text describes a career at Sedgwick, a company that values its employees and offers a positive work environment. The role involves analyzing and processing auto and transportation claims, with responsibilities including claim processing, subrogation, and communication with clients. The position requires a bachelor's degree, 3 years of experience, and various skills such as analytical thinking, problem-solving, and teamwork. The company offers a comprehensive benefits package and is an Equal Opportunity Employer.

Manager – Demand Generation

Company: BPM LLP

Location: USA

Posted Dec 21, 2024

BPM is a forward-thinking accounting firm offering modern solutions to businesses worldwide. They focus on comprehensive assurance, tax, and consulting services for clients. BPM values diversity, inclusivity, and flexibility, providing meaningful careers and an integrated lifestyle for employees. They are seeking a Demand Generation Manager to drive growth through outbound marketing efforts.

Technical Support Analyst

Company: Magnet Forensics

Location: USA

Posted Dec 21, 2024

Magnet Forensics is a global leader in digital investigative software, continually innovating to protect companies, communities, and countries. With over 4000 customers in 100+ countries, their solutions are modernizing digital investigations. As a part of Magnet Forensics, you can make a difference in the world, with support, an incredible team, and unbelievable talent and integrity.

Insights Analyst

Company: Dropbox

Location: USA

Posted Dec 21, 2024

This job description outlines the role of an Insights Analyst in the Customer Analytics team. The role involves building a foundational understanding of customer needs, developing and interpreting customer metrics and operational KPIs, and communicating insights to the business. The role requires exceptional analytical skills, strong collaboration and communication skills, and a passion for customer experience. The responsibilities include leading KPI reporting processes, serving as a thought partner for data in specific CX or product areas, performing analytics deep dives, and partnering closely with CX and CSO leadership to develop an analytics strategy.

Technical Content Engineer

Company: Vercel

Location: USA

Posted Dec 21, 2024

Vercel, a company that provides a Frontend Cloud for developers, is looking for a Technical Content Engineer to join their team. The role involves creating high-quality content that resonates with a technical engineering audience, working with cross-functional teams, and ensuring the highest quality and value in public messaging. The ideal candidate should have at least five years of experience in a technical writing, developer experience, or related role.

Principal - Machine Learning Engineer (L5)

Company: Twilio

Location: USA

Posted Dec 21, 2024

Twilio is seeking a Principal Machine Learning Engineer to lead the development of AI and ML solutions for their next gen communications platform. The role involves architecting and leading the development of cutting-edge AI/ML systems, collaborating with leadership, designing and implementing ML models, exploring AIdriven personalization and predictive analytics, and providing thought leadership in AIML technology. The role is remote and not eligible for hire in certain locations. Twilio offers competitive pay, generous time off, healthcare, and retirement savings program.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages