Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Football Writer

Company: The Athletic Media Company

Location: USA

Posted Dec 21, 2024

The Athletic is seeking a freelance football data writer with at least 4+ years of experience in sports journalism to support its expanding betting vertical. The role involves writing, editing, and publishing preview and explainer articles, integrating betting odds, analyzing matches, and collaborating with senior editors. Ideal candidate should have an expert knowledge of football, a journalism degree, and be flexible and collaborative.

Creative Director

Company: OpenSea

Location: USA

Posted Dec 21, 2024

OpenSea is seeking a Creative Director to lead the evolution of its brand identity and creative campaigns. The role involves setting the creative vision for the company, developing and executing multichannel creative campaigns, and collaborating with various teams to create a unified and dynamic brand experience.

Video Editor

Company: Truv

Location: USA

Posted Dec 21, 2024

Truv empowers financial firms to underwrite with confidence by providing a frictionless and secure infrastructure that connects financial institutions and background screeners to 45+ payroll providers. The company believes in faster turnarounds and greater financial opportunities for both B2B and B2C audiences. They are looking for a skilled video editor to transform their video marketing with polished case studies, product showcase videos, training materials, and social media content.

Construction Manager - Global Real Estate

Company: Lime

Location: USA

Posted Dec 21, 2024

Lime is seeking a Manager of Global Warehouse Construction to join their Global Warehouse Operations team. The role involves managing and overseeing all capital construction projects, collaborating with local teams, and ensuring code compliance. The individual hired will be based in the US, with a preference for those living within one hour of a Lime warehouse on the East Coast. The role is primarily remote but requires regular visits to warehouse locations.

Director, Account Management- PAR Retail Customer Success

Company: Punchh

Location: USA

Posted Dec 21, 2024

The text describes a position description for a Director Account Management for PAR Retail Customer Success. The role involves managing and mentoring a team of Account Managers, collaborating with internal and external teams, and delivering high-quality solutions to retail customers in the fuel and convenience industry. The company, PAR Technology, is committed to innovation and customer success, and offers over 40 years of experience in the restaurant and retail industries.

Senior Data Analyst

Company: LeafLink

Location: USA

Posted Dec 21, 2024

LeafLink is a leading B2B cannabis platform offering a suite of tools for cannabis businesses to manage operations, sell or order from favorite brands, and accelerate growth. With thousands of brands and retailers across 30+ markets in North America, LeafLink processes over $5 billion in wholesale cannabis orders annually. Backed by leading VCs, LeafLink aims to define the cannabis supply chain through technology and has been recognized as one of Inc 5000's Top 5000 Fastest Growing Private Companies, Fast Company's Top 10 Most Innovative Companies in Enterprise, Built In NYC's Best Places to Work in 2021, and Banking Finance and Fintech category in Fast Company's Green Market Report Award for Best Fintech in cannabis.

Strategic Account Executive, Public Sector - DoD

Company: GitLab

Location: USA

Posted Dec 21, 2024

The role involves acting as a primary point of contact for GitLab's prospects and customers within the DoD, providing account leadership, and conducting sales activities. The ideal candidate has minimum 5+ years of experience selling into the DoD, strong major account management skills, and a desire to see customers benefit from their investment. The team aims to support government agencies in their digital transformation journey by delivering secure software faster and empowering collaboration.

Senior Machine Learning Engineer

Company: Fitbod

Location: USA

Posted Dec 21, 2024

Join Fitbod as a Senior Machine Learning Engineer to develop and deploy machine learning models for personalized workout recommendations and improved user engagement. Collaborate with cross-functional teams, optimize and scale machine learning algorithms, and mentor junior engineers. The role offers a remote work environment, a full benefits package, and opportunities for professional growth.

Lead Frontend Engineer

Company: dscout

Location: USA

Posted Dec 21, 2024

Dscout is a fast-growing Series C-funded company seeking a Frontend Lead Software Engineer to build great software with them. They value technical quality, have a collaborative and agile environment, and work on a fast-paced project. The role involves leading the team's growth and the evolution of their tech. They use Apollo Client, TypeScript, and a design system for frontend development. The company also has a builder and analysis interfaces for researchers to manage and view data.

Architect - AI Solutions Specialist

Company: 3Cloud

Location: USA

Posted Dec 21, 2024

The text is a job description for a role at 3Cloud, a company that values growth, innovation, and client success. The role involves developing relationships with clients, providing technical expertise, and contributing to the development of cloud solutions. The company offers competitive compensation, flexible work arrangements, and a variety of benefits. The text encourages applicants with diverse backgrounds to apply.

Assistant CX Manager

Company: Proper Cloth

Location: USA

Posted Dec 21, 2024

The job description is for a CX Support Team Assistant who will manage administrative tasks, schedule support, handle escalated cases, and provide quality assurance support. The role requires strong communication skills, the ability to handle customer conflicts, and a growth mindset. The company, Proper Cloth, is a leading direct-to-consumer mens custom clothing brand with a vision to build a global luxury menswear brand. They have over 200,000 customers worldwide and have been recognized by GQ and Esquire.

Customer Experience Operations Manager

Company: DNSfilter

Location: USA

Posted Dec 21, 2024

DNSFilter is seeking a Customer Experience CX Operations Manager to optimize and enhance the customer experience as part of their broader Revenue Operations initiative. The role is full-time and remote, open to candidates in the US and Canada. The CX Operations Manager will be responsible for process optimization, technology and tools management, data and insights, customer journey mapping, cross-functional collaboration, CX operations strategy, customer feedback and improvement, training and enablement, and experience with AI-driven tools.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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