Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Director - Sales Operations

Company: Vercel

Location: USA

Posted Dec 20, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure for building scalable and secure web applications. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel for dynamic user experiences. Vercel seeks a strategic and data-driven Director of Sales Operations to optimize and scale revenue. The role involves managing sales operations, optimizing the sales tech stack, building a high-performing team, and driving compensation strategy. The ideal candidate has 8+ years of sales operations experience and a strong understanding of enterprise sales and PLG GTM motions.

Field Marketing Manager

Company: Starburstdata

Location: USA

Posted Dec 20, 2024

Starburst is a data lake analytics platform built on open source Trino, offering full-featured data discovery, organization, and consumption capabilities. With $414M in venture funding, Starburst has raised significant capital and has been named a Best Place to Work. The company is a remote-first organization with a focus on customer success and revenue growth. The Field Marketing Manager East role involves planning and executing field marketing events, creating customer and prospect programs, and collaborating with sales and marketing teams to drive pipeline growth.

Manager, Software Engineering

Company: Caret

Location: USA

Posted Dec 20, 2024

CARET is a company that provides technology and automation to legal and accounting firms, empowering professionals to focus on what matters. They offer a range of services including practice management, document automation, and payment processing. The company values innovation, agility, and customer success. They are seeking an Engineering Manager with experience in TypeScript, NET, C, and cloud platforms like AWS and Azure.

Technical Support Representative I

Company: Agiloft, Inc

Location: USA

Posted Dec 20, 2024

Agiloft is a global leader in data-first contract lifecycle management software, offering a flexible Datafirst Agreement Platform (DAP) to manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. Their powerful pragmatic artificial intelligence and robust integration capabilities enable organizations to quickly and collaboratively reach agreement and leverage contract visibility for competitive advantage. Agiloft's no-code platform is easily managed and administered by business users, with nearly 100% of new customers satisfied with their initial implementations and over 97% renewing every year. The company is a growing, successful organization at the forefront of a must-have market for all organizations. Agiloft values employee experience (EX) and customer experience (CX), supporting multiple Employee Resource Groups (ERGs) and offering a healthy work-life balance. They are hiring support analysts to design and implement software solutions to meet diverse client needs.

Lead Data Scientist

Company: Stellar Health

Location: USA

Posted Dec 20, 2024

Stellar Health is looking for a Lead Data Scientist to join their team. The role involves understanding and preparing high-quality datasets, performing thoughtful quick analyses, building production-ready statistical and predictive models, leading and collaborating with others, and communicating clearly and effectively about decisions. The ideal candidate has 10+ years of data science or machine learning experience, hands-on experience with data engineering, predictive modeling, and experimentation, senior-level engineering and coding skills, excellent communication skills, and an advanced degree in data science, machine learning, or statistics. The role offers a salary range of $175,000 - $220,000, eligibility for an annual performance-based bonus and equity grant, and a comprehensive benefits package.

Business Development Manager

Company: GROUNDFLOOR

Location: USA

Posted Dec 20, 2024

Groundfloor is creating a new category of individual real estate investments accessible to everyone. They are looking for a high-performing Business Development Manager to join their Originations Team. The role involves retail and broker originations, cultivating and growing strong and sustainable customer relationships, and training customers on their products, processes, and services. This role is crucial for Groundfloor in building and growing their business.

Go-To-Market Reporting Analyst

Company: Branch

Location: USA

Posted Dec 19, 2024

Branch is a company that empowers workers with financial freedom by helping companies accelerate payments and providing accessible financial services. They are committed to building and delivering more inclusive, transparent, and frictionless financial products. They value diversity of opinions and working styles, and are looking for a detail-oriented data-driven GTM Reporting Analyst to join their team and help GTM teams make better data-driven decisions.

Data Analytics Manager

Company: Pepper

Location: USA

Posted Dec 20, 2024

Pepper is a fast-growing, DTC bra brand that empowers small-chested women. They have grown to eight figures in sales in just five years through focused, profit-minded strategies. They are looking for a Data Analytics Manager to enable faster and more reliable insights-based decisions and performance visibility throughout the company.

Senior HRBP

Company: Homa

Location: USA

Posted Dec 20, 2024

Homa is a gaming technology lab that provides game creators with data-driven tools and human expertise to turn their creative ideas into commercial hits. The company's Homa Lab platform offers a comprehensive set of tools and solutions for real-time AB testing, distribution, and monetization of games. With over 160 employees from 34+ nationalities, Homa has raised $165M in funding and has partnerships with industry leaders. The company's mission is to take over the gaming industry by giving creators the data to transform their ideas into games played and money made.

Social Media Video Artist

Company: Sandbox VR

Location: USA

Posted Dec 20, 2024

Sandbox VR is a leading virtual reality company that offers immersive experiences in their stores. They are looking for a Social Media Video Artist to create engaging content for their social media platforms, collaborate with cross-functional teams, and stay updated on social media trends. The company values humility, collaboration, and creativity.

Senior Manager, Customer Success

Company: Iterable

Location: USA

Posted Dec 20, 2024

Iterable is a top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box activate customers with joyful interactions at scale. It offers individualized, harmonized, and dynamic communications that engage customers throughout their lifecycle at the right time. With its data engine, ease of use, and flexible and open architecture, Iterable helps organizations close the data activation gap by bringing together customer data, design ability, experience delivery, and optimization. It has surpassed $200M in ARR and has raised more than $230M from top-tier investors. Nearly 1200 companies from over 50 countries rely on Iterable to captivate millions of users.

Payroll Implementation Manager

Company: Deel

Location: USA

Posted Dec 20, 2024

Deel is a global payroll and compliance company that offers a market-leading technology platform to help businesses hire talent anywhere in the world. They are looking for a Payroll Implementation Manager to lead the successful implementation of clients on their global payroll system. The role requires a deep understanding of payroll processes, compliance, and the ability to guide clients through the critical payroll onboarding process.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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