Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Director of Finance and Operations

Company: Happierapp

Location: USA

Posted Dec 19, 2024

The text describes a role at Happier, a vision and values-driven organization. The position involves finance oversight, operational leadership, and supporting the company's mission to help people see more clearly what leads to happiness. The role also includes managing accounting, presenting financials, and ensuring process improvements. The company values clear and kind communication, reasonable work hours, and diversity and inclusion.

Sr Analyst, Revenue Strategy

Company: Procore Technologies

Location: USA

Posted Dec 19, 2024

The job description is for a Senior Analyst Revenue Strategy to join Procore's Revenue Strategy and Planning team. The role involves executing Gotomarket GTM initiatives, conducting quantitative and qualitative analyses, developing financial models, and executing plans to support GTM initiatives. The position requires partnering with GTM teams, Sales, Customer Success, and Marketing to drive an impact on both strategy and execution initiatives. The role is based in Carpinteria CA, Austin TX, or remotely and reports to the Director Revenue Strategy.

Senior Brand Strategist

Company: Raindrop

Location: USA

Posted Dec 19, 2024

The text is a job description for a Senior Brand Strategist at Raindrop Agency. The role involves providing strategic insights and direction, writing strategic brand identities, leading clients through the brand strategy process, and collaborating with internal teams to develop and execute creative strategies. The ideal candidate should have 5+ years of brand-building experience, strong fluency in data, impeccable writing skills, and the ability to lead clients. The role also involves conducting research, leading client calls, and providing a strategic lens for creative materials.

Staff Software Engineer, Search - Backend

Company: Cribl

Location: USA

Posted Dec 19, 2024

Cribl is looking for a backend focused Senior Engineer to collaborate on a remote-first team focused on improving Cribl Search's performance and executor infrastructure. The role involves architecting a novel distributed and federated search system for inplace data. The team values collaboration, innovation, and a great work environment.

Contracts Specialist I

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 19, 2024

American Specialty Health is seeking a Contracts Specialist I to join their Legal and Contracts department. The individual will support the contract management department of the company, not practice law or provide legal advice, and will not negotiate rates. The position offers a salary range of $48,000 to $57,000 full-time, with the option to work remotely from home. The responsibilities include preparing and managing standard and nonstandard form contracts, agreements, and amendments. The individual will also serve as a subject matter expert, drafting correspondence, negotiating contracts, and maintaining contracts and agreements libraries. They will need to have a stable internet connection, minimum internet download of 50 Mbps and 10 Mbps upload speed, and be able to work with other departments and external contacts. The ideal candidate should have a Bachelor's degree in English, History, Political Science, Paralegal, or a related field, and at least one year of experience in contract development and negotiation. They should also be proficient in MS Office and have excellent communication and analytical skills.

Director of Product Marketing

Company: ActiveCampaign

Location: USA

Posted Dec 19, 2024

The text is a job description for a Director of Product Marketing position at ActiveCampaign. The role involves shaping the company's messaging, positioning, and go-to-market strategy, driving product innovation and customer growth. The ideal candidate should have 10+ years of product marketing experience, B2B SaaS experience, and MarTech or adjacent industry experience. They should be able to manage and develop high-performing teams, have excellent storytelling skills, and be able to thrive in fast-paced environments.

Full-Time Mental Health Provider

Company: Springhealth

Location: USA

Posted Dec 19, 2024

Spring Health is a leading provider of mental health services, offering innovative technology and a mission to eliminate barriers to mental healthcare. They have raised capital from prominent investors and reached a current valuation of $33 billion. The company is looking for a full-time mental health provider to deliver virtual mental health counseling sessions, respond to critical incidents, and maintain confidentiality. The ideal candidate should have an unrestricted license to practice psychotherapy, experience with telehealth, and be comfortable with evidence-based modalities of care. The role offers a competitive salary, a robust benefits package, and opportunities for professional development.

Senior Director -Corporate Analytics

Company: Upwork

Location: USA

Posted Dec 19, 2024

Upwork is a global work marketplace serving businesses and professionals, with a focus on trust, data-driven insights, and innovation. The company is committed to diversity, inclusion, and providing exceptional benefits to employees. The Sr Director Corporate Analytics leads a high-performing analytics team, advises senior leaders, and drives data-driven decision-making.

Director, SEC Reporting & Technical Accounting

Company: Heartflowinc

Location: USA

Posted Dec 19, 2024

HeartFlow Inc is a medical technology company advancing the diagnosis and management of coronary artery disease, the leading cause of death worldwide. The company's flagship product, the AI-driven noninvasive cardiac test called the HeartFlow FFRCT Analysis, provides a color-coded 3D model of a patient's coronary arteries, indicating the impact of blockages on blood flow to the heart. HeartFlow is a VC-backed company with international recognition, supported by medical societies around the world, and used for over 350,000 patients worldwide. The company is seeking a Director of Technical Accounting and External Reporting to assist with key business and strategic activities, financial reporting, and ensure compliance with regulatory standards.

Business Recruiter

Company: Figma

Location: USA

Posted Dec 19, 2024

The text is a job description for a full-cycle Business Recruiter position at Figma. The role is a temporary position for 12 months based in the United States. The recruiter will manage full-cycle recruiting processes, partner with leaders to develop top-of-funnel strategies, source and build representative pipelines, handle inbound applications and referrals, leverage data to inform hiring strategy, and identify business improvement initiatives. The ideal candidate has 4+ years of full-cycle in-house recruiting experience in a high-growth business, experience partnering with stakeholders on niche searches, expert knowledge of the SaaS scaling tech landscape, advanced sourcing and passive engagement skills, and excellent communication skills.

Mid-Market Account Executive - Segment

Company: Twilio

Location: USA

Posted Dec 19, 2024

Twilio is seeking a MidMarket Account Executive to join their team on the Segment Sales team. The role involves driving opportunities through the sales cycle, employing a value-oriented sales methodology, and building upon the growth and adoption of Segment in the MidMarket business segment. The successful candidate will be based in the MST or CST timezones and will be expected to travel approximately 15 times a year.

Technical Expert

Company: Grow Therapy

Location: USA

Posted Dec 19, 2024

The role involves championing and driving customer product issues, collaborating with stakeholders, and working to improve the customer experience. The individual will be responsible for efficiently triaging internal tickets, owning and resolving task-oriented issues, and developing deep technical expertise of the Grow platform. They will also be required to communicate openly, guide multiple teammates, and provide timesensitive responses.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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