Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

L1 EUX Engineer

Company: Bluemantis

Location: USA

Posted Dec 07, 2024

The Support Center Analyst AAT provides first line technological support to Managed Services contracted clients. They are responsible for problem determination, incident recording, and resolution of customer issues. This is an entry level position focused on end user account administration tasks.

Associate Director - Client Partnerships

Company: Axios

Location: USA

Posted Dec 07, 2024

The text is about Axios, a media company seeking an Associate Director Client Partnerships to join their advertising team in New York. The role involves selling to organizations and agencies in the communications, PR, advertising, AdTech, RMN, and marketing industry, with a focus on new business to build Axios revenue through successful partnerships across Axios Communicators and Media Trends portfolios. The ideal candidate should have 5+ years of experience in sales, established relationships with key agencies and brands, knowledge of digital media, online marketing technology, and Axios' competitive landscape, and excellent cross-functional collaboration skills.

Senior Manager, Customer Success

Company: insightsoftware

Location: USA

Posted Dec 07, 2024

InsightSoftware is a global provider of comprehensive solutions for the Office of the CFO. They believe an actionable business strategy begins and ends with accessible financial data. The company offers solutions across financial planning and analysis, accounting, and operations to transform how teams operate and empower leaders to make timely and informed decisions. They enable automated processes, deliver trusted insights, boost predictability, and increase productivity. The company is seeking a Senior Manager Customer Success to lead the customer success team and drive customer satisfaction and retention.

Director, Mid-Market Sales

Company: DevRev

Location: USA

Posted Dec 07, 2024

The Director MidMarket Sales East is responsible for driving success in a designated MidMarket region in the Americas. Responsibilities include driving ARR growth, developing US GTM strategy, working with Marketing and Partnership teams, hiring and managing a high-performing sales team, fostering a collaborative sales environment, delivering accurate forecast reports, using data-driven insights for decision-making, ensuring sales team organization, partnering with Product and Engineering teams, and having 10+ years of sales experience and management experience.

Regional VP Sales

Company: Quantum Metric

Location: USA

Posted Dec 07, 2024

Quantum Metric is a leader in Continuous Product Design, helping organizations put customers at the heart of everything they do. They capture insights from 40% of the world's internet users, supporting nationally recognized brands in various industries. The company has a diverse and inclusive culture, with a focus on empowering employees to become the best version of themselves. The role of Regional Vice President of Sales involves defining and executing the regional sales strategy, recruiting and mentoring sales reps, and ensuring cross-functional alignment with other teams. The ideal candidate is a startup enthusiast with a proven track record of defining sales strategies, running metrics-driven sales teams, and achieving sales results in new markets.

Senior Design Manager - Commerce Growth

Company: HubSpot

Location: USA

Posted Dec 07, 2024

The text is a job description for a Senior Design Manager position at Commerce Hub, a growth-focused company. The role requires product-focused growth experience, strong design skills, and the ability to collaborate with cross-functional teams. The company values empathy, curiosity, and building influence in a large dynamic organization. The job offers a cash compensation range of $200,000 - $320,000 annually, along with additional benefits and perks.

Sr. Manager - Engineering, Enterprise Applications

Company: Cribl

Location: USA

Posted Dec 07, 2024

This is a high-level opportunity for a Sr Manager of Engineering on Enterprise Applications at Cribl. The role involves leading the design and execution of the Enterprise Applications strategy, managing a team of developers and administrators, and collaborating with Product Managers. The successful candidate will have 5+ years of experience as a Salesforce developer/architect, 3+ years of team management experience, and extensive knowledge of Salesforce architecture. The role offers a competitive salary, benefits package, and the opportunity to work in a fast-growing SaaS company.

Enterprise Business Development Rep - Embedded Payroll Partnerships

Company: Gusto, Inc.

Location: USA

Posted Dec 07, 2024

Gusto Embedded Payroll is an API-based product that enables software developers to embed and customize payroll directly into their software. It works in any type of platform, serving small and medium businesses, SaaS business operations, fintech, neobanks, and more. The product is built on the infrastructure that services tens of millions of paychecks and tens of thousands of tax codes. The role of an Enterprise Business Development Representative for Gusto Embedded Payroll is to connect people and help drive innovation within Gusto and the $10b+ industry. The primary responsibility is to build the pipeline for Gusto Embedded, qualify opportunities, and help build relationships with executives at target accounts.

Director - Clinical Scientist

Company: Vera Therapeutics

Location: USA

Posted Dec 07, 2024

The Director Clinical Scientist at Vera Therapeutics is responsible for leading the development, evaluation, planning, and execution of clinical studies. They ensure scientific integrity and interpretation of study data in a clinical development program. The role involves collaborating with medical affairs, leading planning for external stakeholder meetings, and performing clinical medical data review.

Director, Go To Market Operations

Company: CloudFactory

Location: USA

Posted Dec 07, 2024

This job posting is for a dynamic Revenue Operations Leader to drive and optimize revenue processes at a leading AI company. The role involves overseeing the entire revenue generation process, collaborating with various departments, optimizing processes, managing revenue streams, and implementing technology solutions. The company offers competitive salary, comprehensive benefits, and the opportunity to work with a forward-thinking AI team.

Lead Business Analyst - Healthcare

Company: Nuna

Location: USA

Posted Dec 07, 2024

The text discusses Nunas products, which aim to simplify the operationalization of value-based care. The role involves working with a cross-functional team to develop new iterations of Nunas products, understand payers and providers' needs, and collaborate with Product Managers, Engineering, and Design to extend Nunas products. The role requires a Bachelor's degree, 5+ years of experience in healthcare data and payer processes, and strong communication skills.

Customer Success Manager - SMB

Company: Cobalt

Location: USA

Posted Dec 07, 2024

Cobalt is looking for a top customer success manager to join their SMB team and help customers build and grow successful security testing programs. The candidate will own the overall relationship with assigned clients, increase adoption, ensure retention, drive increased growth and satisfaction, establish a trusted strategic advisor relationship with each assigned client, develop, prepare and nurture customers for advocacy, build successful security testing programs for their customers, act as the voice of the customer internally, monitor day-to-day service execution and customer satisfaction, work with customers to establish critical goals or other key performance indicators, manage the annual renewal process for customers, work to identify and develop upsell opportunities, program manage account escalations, interface with internal and external C-level executives, and team directly with Sales to build a great customer experience.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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