Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Staff Software Engineer - Infrastructure

Company: Gusto, Inc.

Location: USA

Posted Nov 27, 2025

Gusto is seeking a forward-thinking technical leader to shape the next generation of their compute Kubernetes and networking service mesh platforms. The role involves defining the long-term vision for how services run and communicate at Gusto, ensuring reliability, scalability, and developer delight. The ideal candidate will have extensive experience in infrastructure platform or site reliability engineering, deep expertise in Kubernetes and service mesh technologies, and a strong bias toward action.

Senior Cyber Threat Intelligence Analyst

Company: ExtraHop

Location: USA

Posted Nov 27, 2025

This job posting seeks a Senior Cyber Threat Intelligence Analyst with expertise in cybersecurity and content creation. Responsibilities include threat research, intelligence analysis, and developing marketing materials. Required qualifications emphasize experience with threat frameworks and tools, while preferred skills include networking knowledge and scripting proficiency. The position offers a competitive salary range of $150,000–$180,000 plus bonus and benefits.

Senior Platform Manager - Trust and Safety

Company: Airbnb

Location: USA

Posted Nov 27, 2025

The text describes Airbnb's Trust & Safety team, which focuses on building trust and safety for guests and hosts through identity verification, community standards, and machine learning models to detect risk. The role of a Product Manager in this team involves identifying customer pain points, defining product strategy, leading cross-functional teams, and balancing business goals with regulatory requirements.

Psychometrician

Company: Khan Academy

Location: USA

Posted Nov 27, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities.

Sr. Product Designer

Company: MyFitnessPal

Location: USA

Posted Nov 27, 2025

MyFitnessPal is a company that provides tools and resources to help users reach their health goals. The MyFitnessPal Design Team fosters an experience-first culture, collaborating across teams to transform user insights into innovative designs for mobile and web platforms. The Senior Product Designer role involves leading design for new experiences, owning end-to-end design, and making data-informed decisions to improve engagement, retention, and subscriptions.

Senior Software Engineer - AI

Company: Webflow

Location: USA

Posted Nov 27, 2025

Webflow is building an AI-native Digital Experience Platform as a remote-first company. They aim to bring development superpowers to everyone, from entrepreneurs to global enterprises. The company values trust, transparency, creativity, and a high bar for technical quality. They are looking for a Senior Software Engineer AI to lead architecture and design for AI features, collaborate with teams, and stay updated on AI advancements.

(S)VP of Product

Company: Buildout

Location: USA

Posted Nov 27, 2025

Buildout is a family of CRE software products that help brokers find, win, and transact properties to maximize their deal efforts. The company is seeking a Senior Vice President of Product to drive innovation and development of their established products, with a focus on AI and exceptional user experience. The ideal candidate will have a deep understanding of commercial real estate and workflow automation, a proven track record in product and design management, and the ability to lead cross-functional teams in a fast-paced environment.

Staff Software Engineer - Performance

Company: Airbnb

Location: USA

Posted Nov 27, 2025

The Infrastructure Performance team at Airbnb focuses on optimizing performance across the fleet and backend stack. They work on various infrastructure systems, engage with cross-functional partners, evaluate hardware offerings, and modernize the software stack. The team is responsible for performance observability, load testing, and minimizing latency for customers. They seek experienced engineers with expertise in performance optimization, software tuning, and cloud infrastructure.

Senior Business Operations Manager - Global Enterprise

Company: Sprout Social

Location: USA

Posted Nov 27, 2025

Sprout Social is hiring a Senior Business Operations Manager for the Revenue Operations team. The role involves collaborating with senior leadership, leading sales operational strategies, developing dashboards, and partnering with cross-functional teams. The ideal candidate has 6-8+ years of experience in sales operations, strong leadership skills, and a track record of driving change and improvement.

Producer - Event Technology

Company: HubSpot

Location: USA

Posted Nov 27, 2025

HubSpot is seeking an Event Technology Producer to lead the implementation and maintenance of event technology across their portfolio. The role involves end-to-end execution of event tech solutions, managing vendor relationships, collaborating with cross-functional teams, and providing customer support. The ideal candidate should have strong technical problem-solving skills, experience with event technology tools, and the ability to manage projects effectively.

Vice President of DoD

Company: Oddball

Location: USA

Posted Nov 27, 2025

Oddball seeks a Vice President of DoD with expertise in Air Force programs and modernization efforts, emphasizing mission credibility, product delivery, and collaboration. The role involves translating challenges into software solutions while aligning with federal acquisition processes. The company highlights competitive compensation, remote work flexibility, and commitment to diversity.

Senior Lead - Acquisition Growth Campaigns

Company: Dropbox

Location: USA

Posted Nov 27, 2025

The role of Senior Lead of Acquisition Growth Campaigns at Dropbox involves driving the marketing-led acquisition strategy for both product-led and sales-led motions. The responsibilities include owning the end-to-end campaign acquisition strategy, leading a cross-functional growth experimentation engine, defining the early-journey customer architecture, setting the acquisition performance framework, translating experiment learnings into scalable growth programs, driving cross-functional alignment, and championing the use of AI in acquisition workflows. The requirements include 10+ years of experience in growth demand generation or acquisition marketing within B2B SaaS, demonstrated ability to lead acquisition strategy and drive alignment across cross-functional teams, deep understanding of funnel dynamics and growth experimentation methodology, and strong analytical skills. Preferred qualifications include experience scaling acquisition programs in high-growth SaaS environments, proficiency in experimentation and automation platforms, strong understanding of paid media strategy, exposure to AI-driven personalization, and a strategic marketing-analytics background.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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