Exceptional Customer Service Jobs in USA

501,180 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

District Manager - Media & Entertainment

Company: Snowflake

Location: USA

Posted Aug 18, 2024

Snowflake is looking for a District Manager to join their Communications Media and Entertainment Division. The role involves managing account executives, planning and executing sales strategies, and building relationships with clients. The company values inclusivity, collaboration, and open communication.

Principal Architect - Machine Learning

Company: Snowflake

Location: USA

Posted Aug 18, 2024

Snowflake is seeking a Principal Architect Machine Learning Industries Field CTO to join their team. The role involves providing leadership in working with technical and business executives to design and architecture of the Snowflake Cloud Data Platform. The ideal candidate should have experience in building and deploying machine learning solutions in the cloud, and have a passion for helping customers and partners drive faster time to insight.

Senior Backend Engineer - Mimir

Company: Grafana Labs

Location: USA

Posted Aug 18, 2024

The company is looking for a motivated self-starter to join the Mimir squad, responsible for maintaining the Mimir OSS project and owning and operating Grafana Cloud Metrics. The role involves designing, building, and maintaining critical systems, and collaborating with the team to deliver new features.

Staff Salesforce CPQ Developer

Company: Grafana Labs

Location: USA

Posted Aug 18, 2024

The job posting is looking for a Staff Salesforce CPQ Developer to work on building the next iteration of the CPQ system, integrating Salesforce with financial systems, and collaborating with stakeholders. The role requires experience in Salesforce, CPQ, and development, as well as strong business partnerships and attention to detail.

Publisher Acquisition Manager

Company: MGID

Location: USA

Posted Aug 18, 2024

MGID is a global advertising platform that empowers brands and publishers to work together transparently. The company is looking for a Publisher Acquisition Manager to drive sales and strategy through publisher acquisition. The role requires experience in AdTech, Hubspot, and outreach to publishers.

Lead UX Developer

Company: iHerb

Location: USA

Posted Aug 18, 2024

The UX team at iHerb is looking for a Lead UX Developer to help build and implement the design system and component library. The person will work closely with designers and developers to build a component-based system, ensuring cross-browser compatibility and accessibility.

Sr. Manager - Solutions PMM

Company: Twilio

Location: USA

Posted Aug 18, 2024

Twilio is hiring a Sr Manager Solutions PMM to work cross-functionally across business units to bring solutions to market. The role requires strong communication skills, ability to strategize and craft compelling messaging, and experience in product marketing or Go-To-Market background.

Clinical Staffing Recruiter

Company: Trusted

Location: USA

Posted Aug 18, 2024

Trusted Health is a digital labor marketplace and workforce management solution for the healthcare industry. They provide a platform for nurses to find job opportunities and handle benefits, payroll, and compliance. The company has received support from top institutional investors and has a mission to help more people get care.

Senior Marketing Manager - AI Driven Customer Reference Program

Company: HubSpot

Location: USA

Posted Aug 18, 2024

HubSpot is looking for a Senior Customer Reference Program Manager to reinvent their customer reference strategy and program. The ideal candidate has experience in customer marketing, marketing programs, and can organize and drive large cross-functional programs forward in a fast-paced environment.

Senior Major Incident Manager

Company: Snowflake

Location: USA

Posted Aug 18, 2024

Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. The company is looking for a Senior Major Incident Manager to join their team and achieve their goal of helping customers achieve their business goals.

Head of Global Accounts

Company: Synthesia

Location: USA

Posted Aug 18, 2024

Synthesia is a company that uses AI to make video production easy for everyone. They are seeking an experienced SaaS Sales leader to join their team and drive revenue growth. The company has a strong culture and offers competitive benefits.

Global Consolidations Manager

Company: Icertis

Location: USA

Posted Aug 18, 2024

Icertis is a company that provides contract intelligence platform, with a mission to be the contract intelligence platform of the world. They offer a range of benefits to their employees, including flexible work environment, paid holidays, and equity component in the compensation package.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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