Exceptional Customer Service Jobs in USA

501,180 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Solutions Engineer

Company: Bestow

Location: USA

Posted Aug 15, 2024

Bestow is a leading insurance technology platform that offers a remote and hybrid workplace, competitive salary, and equity. The company is on a mission to increase financial stability for everyone and is seeking a Solutions Engineer to join its dynamic team.

Geospatial Sensor Engineer

Company: General Dynamics Information Technology

Location: USA

Posted Aug 15, 2024

The job description is for a Senior Scientist position at General Dynamics Information Technology, requiring a Master's or PhD in Electrical Engineering, Physics, Image Science, Remote Sensing, Optics, or other Physical Science or Engineering degree. The job involves developing algorithms and software for image data processing and exploitation, and requires a TSSCI clearance.

Software Engineer - Sweeps

Company: Weights & Biases

Location: USA

Posted Aug 15, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a software engineer to build and maintain features for their Sweeps product, which helps users build and tune machine learning models. The company has a strong mission to provide excellent tools for ML practitioners and has a diverse team with a focus on inclusivity.

Application Manager

Company: General Dynamics Information Technology

Location: USA

Posted Aug 15, 2024

GDIT is seeking a Weekend Application Systems Team Lead with a background in operational support to lead the weekend application support activities within a 24/7 Production Environment. The role requires a strong understanding of IT systems, excellent troubleshooting and analytical skills, and excellent communication skills.

BMC Helix Digital Workplace Developer

Company: General Dynamics Information Technology

Location: USA

Posted Aug 15, 2024

The job description is for a BMC Helix Technical Developer who will design and develop solutions using BMC Helix Digital Workplace. The team is looking for someone with 5+ years of related experience and a strong understanding of ITIL and ITSM process flows. The company offers a competitive benefits package, including a 401K plan, comprehensive health and wellness packages, and opportunities for professional growth.

Sr Systems Engineer - Biometric Matcher Support

Company: General Dynamics Information Technology

Location: USA

Posted Aug 15, 2024

The job description is for a Systems Engineer Advisor position at GDIT, a global technology and professional services company. The job involves working on a biometric matching subsystem application tier in production and non-production environments, and requires a senior Systems Engineer with experience in application server administration, shell scripting, and SQL queries.

BMC Helix Asset Administrator

Company: General Dynamics Information Technology

Location: USA

Posted Aug 15, 2024

The job description is for a BMC Helix Asset Administrator with expertise in BMC Client Management and Discovery. The role supports and integrates all ITSM designed Asset Management processes into the customers organization. The job requires a minimum of 7+ years of related experience, ITILv3 or v4 Foundations or 2 Intermediate BMC Certifications, and US Citizenship.

Salesforce Program Analyst

Company: General Dynamics Information Technology

Location: USA

Posted Aug 15, 2024

The job description is for a Salesforce Program Analyst position at GDIT, a global technology and professional services company. The job involves working with clients to identify application errors, develop training materials, and provide guidance on workflow processes. The company offers a range of benefits, including a 401K plan, comprehensive health and wellness packages, and professional growth opportunities.

Staff Software Engineer - Site Reliability

Company: Workiva

Location: USA

Posted Aug 15, 2024

Workiva is looking for a Staff Software Engineer to join their Site Reliability team. The ideal candidate will have a strong background in software engineering and experience with cloud-based systems. The role involves leading a team, designing and implementing innovative solutions, and collaborating with architects and product managers.

Senior Scientist

Company: General Dynamics Information Technology

Location: USA

Posted Aug 15, 2024

The job description is for a Senior Scientist position at General Dynamics Information Technology, requiring a Master's or PhD in Electrical Engineering, Physics, Image Science, Remote Sensing, Optics, or other Physical Science or Engineering degree. The job involves developing algorithms and software for image data processing, working with a team of scientists and engineers, and supporting operations with problem-solving and technical writing.

Sales Executive - Microsoft

Company: TTEC Digital

Location: USA

Posted Aug 15, 2024

The job posting is for an Account Executive at TTEC Digital, responsible for generating business revenue by acquiring new clients and expanding existing ones. The role requires strong relationships with clients, Microsoft Sales representatives, and industry knowledge. The company offers a competitive salary, benefits, and a positive work environment.

ReadyAPI Senior Test Engineer

Company: General Dynamics Information Technology

Location: USA

Posted Aug 15, 2024

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the US government, defense, and intelligence community. The company offers a range of benefits, including comprehensive health and wellness packages, internal mobility, and professional growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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