Exceptional Customer Service Jobs in USA

501,180 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Customer Engagement Specialist - Billing

Company: brightwheel

Location: USA

Posted Aug 09, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. They are a remote team with a diverse group of employees, passionate about helping customers succeed. The company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer.

Manager - Customer Engagement

Company: brightwheel

Location: USA

Posted Aug 09, 2024

Brightwheel is a technology brand in early education that aims to provide high-quality education for every child. The company is committed to diversity and inclusivity, and its employees are passionate about making a positive impact.

Associate Product Support Engineer (Must work Sunday; Portuguese fluency required)

Company: Workiva

Location: USA

Posted Aug 09, 2024

The job posting is for an Associate Product Support Engineer at Workiva, requiring customer service experience, bilingualism in English and Portuguese, and technical aptitude. The role involves troubleshooting and resolving customer issues, and requires strong communication and interpersonal skills.

Associate Product Support Engineer (Must work Fri/Sat/Sun)

Company: Workiva

Location: USA

Posted Aug 09, 2024

The job posting is for an Associate Product Support Engineer at Workiva, requiring customer service experience, technical support experience, and strong communication skills. The role involves troubleshooting customer issues, providing technical expertise, and managing customer inquiries. The company offers a competitive salary range, benefits package, and opportunities for career advancement.

Franchise Sales Training Manager

Company: N2 Co / Franchise Inc. Internal

Location: USA

Posted Aug 09, 2024

N2 is hiring a Franchise Sales Training Manager to support and train PrePrint Area Directors and other team members. The role is fully remote and offers a range of benefits, including full health care, paid time off, and a 401k with company match.

Project Manager

Company: Digitalmediamanagement

Location: USA

Posted Aug 09, 2024

Digital Media Management is seeking a Temporary Project Manager to join their team. The company culture is casual, fun, and empowering, with a focus on diversity and inclusion. The role involves managing projects, creating timelines, and communicating with clients.

Engineering Manager - Machine Learning (Credit)

Company: Plaid

Location: USA

Posted Aug 09, 2024

The text describes Plaid's goal to build tools and infrastructure for developers to create next-generation financial services applications. It also mentions the company's Machine Learning team building models and services to improve financial lives. The role being advertised is for a Senior Manager to lead a team in building credit insights products and delivering top-tier risk assessment and lending insights solutions.

Master Scheduler

Company: cBEYONData

Location: USA

Posted Aug 09, 2024

cBEYONData is seeking a highly skilled Master Scheduler to join their team in support of a multiyear SAP S4 HANA modernization effort for a federal customer. The job responsibilities include developing project schedules, coordinating with team leads, and managing multiple priorities in a high-paced environment.

Staff Cloud Software Developer Engineer in Test - SDET

Company: Venafi

Location: USA

Posted Aug 09, 2024

The job posting is for a Software Development Engineer in Test at Venafi, a company that specializes in machine identity management. The role involves protecting machine identities and working with a team to develop and maintain automation frameworks and tools. The company offers a competitive benefits package and a collaborative work environment.

Senior Technical Product Marketing Manager

Company: Netlify

Location: USA

Posted Aug 09, 2024

Netlify is hiring a Senior Technical Product Marketing Manager to join their team. The ideal candidate will have experience creating and executing content and communication strategies to deliver exceptional results to the business. The role involves developing best practices technical content, fostering a vibrant external tech community, and defining and communicating messaging positioning and strategies.

Community Platform Manager

Company: 1Password

Location: USA

Posted Aug 09, 2024

1Password is looking for a Community Platform Manager to oversee the development and improvement of their community platform. The ideal candidate has experience in product management, community dynamics, and user experience design. The company offers a range of benefits, including health and wellbeing, growth and future, and flexibility and community.

Senior Vice President of Finance

Company: Sensor Tower

Location: USA

Posted Aug 09, 2024

The Senior Vice President of Finance will be a critical member of the executive team, responsible for overseeing financial aspects of the company and providing strategic financial leadership. The role requires a forward-thinking leader with a strong background in finance, accounting, and strategic planning.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

Related Pages