Exceptional Customer Service Jobs in Washington DC

84,915 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

CNN Field Production/Technical Operations Intern: DC - Summer 2025

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse

Capture Solutions Architect - Federal

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse

Multifamily Conventional Underwriter (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse
dental insurance disability insurance flexible spending account

Family Medicine Nurse Practitioner (ARNP) – FLEX CARE – 1.0 FTE

Company: Valley Medical Center

Location: Renton, Washington

Posted Jan 29, 2025

View Details Apply on healthecareers.com

Activity Security Representative (ASR) Ill

Company:

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse

Merrill Market Client Relationship Manager

Company: Merrill

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse
full time

Associate Professor WOT in the Generalist Division Harborview, Department of Obstetrics and Gynecology, University of Washington

Company: University of Washington

Location: Seattle, Washington

Posted Jan 29, 2025

View Details Apply on healthecareers.com

VP, MF Conventional Underwriting (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse
competitive pay robust benefits professional development opportunities first-class team

Senior Oracle Federal Financials P2P CLM SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Jan 29, 2025

i360technologies is a growing GOVCON professional services company founded in 1999, offering competitive pay, robust benefits, and professional development opportunities. The company is seeking motivated individuals to join their first-class team, providing unlimited professional growth and career possibilities. The role involves expertise in Oracle GL, FV, SLA, PO, and AP modules, implementing new initiatives, and providing oversight to the Help Desk Support Team. The ideal candidate should have a BSBA degree in a relevant discipline, strong communication skills, and experience in Oracle R12 Federal Financial applications. Benefits include a referral bonus, 401k matching, health care plan, and paid time off.

View Details Apply on BuiltIn

Chief Engineer

Company:

Location: Fort Washington, PA

Posted Jan 30, 2025

View Details Apply on The Muse
sign-on bonus holidays

Staff - Registered Nurse (RN) - Case Management - $46-78 per hour

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Jan 30, 2025

View Details Apply on healthecareers.com

Program Security Representative* (PSR) II

Company:

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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